OMKARESHWARI VAKA

Michael Kors | Bangalore, India
Lead a team of 40 for one of India’s highest-performing Michael Kors stores. Drove 18% YoY LFL growth while elevating operational performance and reducing attrition.

Key Achievements:

• Oversee annual business turnover of ₹50 Cr, including omni-channel operations (offline retail, e-commerce, and client orders), ensuring consistent performance across all revenue streams.
• Delivered 18% Year-over-Year Like-for-Like (LFL) sales growth, exceeding regional targets and driving sustained revenue performance.
• Achieved 92%+ accuracy in omni-channel order fulfilment SLAs through proactive team training and process optimization.
• Reduced voluntary attrition from 58% to 26% by implementing team-building programs, mentorship initiatives, and growth-focused career planning.
• Led a 40-member team, fostering a high-performance culture focused on customer experience and operational excellence.
• Elevated conversion rate from 3.2% to 4.5% by refining customer journey touchpoints, introducing high-impact KPI dashboards, and implementing focused sales coaching.
• Grew Average Transaction Value (ATV) to ₹38,000, up from ₹29,500 in the previous year, by strengthening styling-based selling, bundling techniques, and client experience personalization.
• Spearheaded visual merchandising and cross-merchandising strategies, aligned with global brand directives, enhancing product storytelling and driving footfall-to-sales conversion.
• Opened and scaled two new store locations, including the flagship Michael Kors store at Mall of Asia, Bangalore & new terminal T2 at Kempegowda International Airport , managing project timelines, hiring, training, and post-launch stabilization.
• Honored with Top Sales Performance Award two years in a row for consistent leadership in revenue, team development, and brand excellence.

Managed retail operations across 25 stores in 4 states with an annual turnover of ₹60 Cr. Oversaw hiring, training, business growth, and regional expansion.

Key Responsibilities:

• Directed a team of 30 direct and 100+ indirect staff across South India.
• Delivered revenue maximization and operational consistency.
• Created succession plans and led talent acquisition during brand expansion.

Michael Kors (Genesis Luxury / Reliance Brands Ltd.) | Bangalore & Chennai, India

Key Achievements:

• Delivered double-digit growth for 2 consecutive years and led Bangalore store to become top-performing PAN India.
• Awarded Best Consistent Performing Store (2017–18 & 2018–19).
• Recognized by Michael Kors London HQ for Outstanding Customer Service.
• Named Employee of the Quarter in the EMEAI region.
• Featured in EMEAI bulletin as one of the Top 3 performers under Genesis.
• Led CRM strategy for all India MK stores, creating monthly engagement initiatives.

Key Achievements:

• Built a high-value client base across Bangalore through B2C and B2B engagement.
• Partnered with top architects and developers to drive showroom traffic.
• Exceeded sales targets and promoted within 8 months to lead boutique operations.

Key Achievements:

• Handpicked to join the pre-opening team of ITC Gardenia, Asia’s first LEED Platinum-rated hotel to manage, plan and execute Front office systems and standards
• Improved Guest Satisfaction from 90% to 94%.
• Successfully led SIX SIGMA initiatives, delivering cost benefits exceeding $50,000 in just 4 months, while achieving AET Level III Audit clearance.
• Achieved 2nd position among 10 AETs
• Led a team of 24 direct and 40+ indirect staff.
• Recognized as Top Point Scorer in the WelcomAchievers Program (2012–13), securing 2nd place consecutively for 6 months.

• Developed SOPs and training modules to align front office operations with brand standards.
• Supported the operational readiness of a flagship luxury eco-hotel.