KETALI NARENDRA ANGANE
202/A1, Raighad Society, Sarova Complex, Samta Nagar, Kandivali East- Mumbai- Maharashtra 400101
Summary
Results-driven professional with a Bachelor of Science in Hospitality Studies and Catering Technology. Demonstrated ability to drive organizational growth through effective skill development and knowledge sharing. Experienced in practical training at a reputable institute, ensuring excellence in service delivery. Known for delivering exceptional customer service and creating positive first impressions while efficiently managing multiple tasks.
Overview
2027
2027
years of professional experience
Work History
Room Order Taker
MARINE PLAZA
Mumbai
04.2026 - Current
- Assisted guests with room service orders and ensured timely coordination with hotel departments.
- Managed guest requests, inquiries, and complaints to maintain high customer satisfaction.
- Supported front office operations and enhanced the overall guest experience.
- Handled day-to-day hotel operations and administrative management.
- Managed staffing requirements, employee scheduling, and workforce coordination.
- Maintained administrative records, documentation, and compliance requirements.
- Coordinated and managed hotel events, conferences, and special functions.
- Liaised with various departments to ensure smooth operational efficiency.
- Monitored service quality standards and implemented guest-centric solutions.
- Assisted in vendor coordination, procurement, and facility management activities.
Guest Service Coordinator`
Ginger Hotel (Mumbai Airport)
Mumbai
12.2024 - 12.2025
- Resolved guest complaints by actively listening to concerns and offering swift solutions.
- Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction.
- Managed reception phone calls, dealing with matters including bookings, enquiries and complaints.
- Handled reservation bookings, modifications, and cancellations with attention to detail.
- Trained new staff on front desk operations, customer service, and company policies.
- Updated guest profiles and preferences in the hotel management system for personalised service.
- Greeted guests upon arrival, providing a warm welcome and efficiently processed check-ins.
- Handled customer check-in by reviewing order confirmations, taking copies of ID where necessary and providing room keys.
- Managed guest inquiries via phone, email, and in-person with professionalism and courtesy.
- Maintained up-to-date knowledge of local attractions and dining options to recommend to guests.
- Received, handled, or escalated customer complaints in line with company policy.
Assistant Training Captain
Aralia Hotel
Mumbai
06.2023 - 11.2024
- Managed team of stewards to maintain highest standards of cleanliness and service in dining area.
- Maintained cleanliness and organisation in passenger cabins, common areas, and workspaces to uphold health and safety standards.
- Coordinated with kitchen staff to facilitate timely and accurate meal service, meeting specific dietary requirements of passengers.
- Supervised setup and breakdown of events, coordinating tasks to meet strict deadlines.
- Monitored dining area during service to quickly address any issues or guest needs.
Associate
The Mira Door Hotel
08.2022 - 04.2023
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Assisted associated departments with clerical and administrative support.
- Managed client relationships, organising regular meetings to discuss ongoing projects and future needs.
- Trained and mentored junior administrative team members in procedures.
Steward Associate
Gold Finch Hotel
05.2022 - 08.2022
- Maintained cleanliness and organisation in passenger cabins, common areas, and workspaces to uphold health and safety standards.
- Attended to customer enquiries and concerns, providing swift resolution.
- Coordinated with kitchen staff to facilitate timely and accurate meal service, meeting specific dietary requirements of passengers.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Served meals and beverages to passengers, ensuring a pleasant dining experience by attentively responding to requests and preferences.
- Implemented waste management practices, effectively reducing environmental impact by sorting and disposing of waste appropriately.
- Managed inventory of food and beverages, conducting regular stock checks to maintain adequate supplies throughout voyages.
- Delivered safety talks and demonstrated responses for different types of emergencies.
- Kept cabins clean, tidy and safe with continuous care.
- Delivered exceptional customer service, promptly addressing and resolving passenger inquiries to enhance onboard experience.
brooke bond Taj Mahal Tea House
Sugartooth Patisseries
Golden Chimney
Education
B.Sc. Hospitality -
Mumbai University
Mumbai01-2014
B.Sc. Hospitality -
Mumbai University
Mumbai01-2013
B.Sc. Hospitality -
Mumbai University
Mumbai01-2012
HSC -
Maharashtra Board
01-2011
SSC -
Maharashtra Board
01-2009
Skills
- Leadership Skill
- Multitasking
- Patience
- Customer Service
- Service - minded
- Open-minded
- Good communication
- Punctuality
- Ability to learn new things
- Customer relationship management
- Team building
- Inventory management
- Booking management
- Complaint resolution
- Staff training
- Health and safety compliance
- Personalised service
- Time management
- Client communication
- Quality assurance
- Positive attitude
- Hospitality industry knowledge
- VIP guest handling
Hobbies and Interests
- Listening to Music
- Playing Outdoor Games
Training
- 6 Months, Kohinoor Continental, Food Production, Front office, Food & Beverage, House Keeping
- 6 months, Birdy's outlet
PERSONAL DETAILS
DOB: 18/07/1993
Gender : Female
Martial Status : Unmarried
Languages
Hindi
Marathi
English
Additional Qualification
Knowledge of Computer MS-CIT course.
Signature
- Signature
- Date
Timeline
Room Order Taker
MARINE PLAZA
04.2026 - Current
Guest Service Coordinator`
Ginger Hotel (Mumbai Airport)
12.2024 - 12.2025
Assistant Training Captain
Aralia Hotel
06.2023 - 11.2024
Associate
The Mira Door Hotel
08.2022 - 04.2023
Steward Associate
Gold Finch Hotel
05.2022 - 08.2022
brooke bond Taj Mahal Tea House
Sugartooth Patisseries
Golden Chimney
B.Sc. Hospitality -
Mumbai University
B.Sc. Hospitality -
Mumbai University
B.Sc. Hospitality -
Mumbai University
HSC -
Maharashtra Board
SSC -
Maharashtra Board