Omkar Prabhakar Nikam

RENTOMOJO, Pune.

• Developed and implemented comprehensive QA strategies and frameworks to ensure rental furniture and appliances met or exceeded quality standards.
• Established and maintained quality metrics and KPIs to monitor product performance, customer satisfaction, and compliance.
• Identified opportunities for process improvements within QA operations and the broader rental service workflow.
• Led initiatives to optimize inspection procedures, defect management, and maintenance practices, enhancing service quality and efficiency.
• Managed and mentored a team of QA specialists, technicians, and inspectors, providing guidance, training, and performance evaluations.
• Cultivated a culture of quality within the team, encouraging a commitment to high standards and continuous improvement.
• Developed and delivered comprehensive training programs on quality standards, procedures, and compliance for new and existing team members.
• Collaborated with suppliers and vendors to establish quality standards for rental furniture and appliances.
• Conducted regular audits and evaluations of suppliers to ensure adherence to quality standards, resolving any issues that arose.
• Collaborated with procurement teams to integrate quality criteria into vendor selection and contract agreements.
• Oversaw the inspection and testing of rental furniture and appliances to ensure they met safety standards and were in excellent condition before being rented out.
• Resolved customer-reported quality issues promptly, ensuring effective solutions.
• Collaborated with customer service teams to address quality issues, enhancing the overall rental experience.
• Implemented processes for handling returns, exchanges, and repairs to ensure customer satisfaction and compliance with quality standards.
• Ensured all QA processes and activities complied with industry regulations, safety standards, and company policies.
• Maintained accurate records of quality inspections, testing results, and compliance documentation.
• Prepared and presented quality reports and analyses to senior management, highlighting key metrics, trends, and improvement initiatives.
• Identified potential quality risks and implemented strategies to mitigate them, including preventive and corrective actions.
• Performed root cause analysis of quality issues and developed action plans to resolve underlying problems.
• Collaborated with product development, operations, and maintenance teams to ensure QA activities aligned with business goals and product requirements.

• Monitored inventory levels to maintain optimal stock, and prevent stock-outs or overstock situations.
• Conducted regular cycle counts and physical inventory audits to ensure stock accuracy and resolve discrepancies.
• Planned and executed inventory replenishment processes, including ordering new stock and coordinating with suppliers.
• Implemented and managed stock rotation procedures, such as FIFO, to ensure older stock was utilized or sold before newer inventory.
• Maintained accurate records of inventory transactions, including receipts, transfers, and shipments.
• Ensured accurate entry of inventory data into the warehouse management system (WMS) and enterprise resource planning (ERP) system.
• Coordinated and participated in periodic inventory audits and year-end physical counts to ensure accuracy and compliance with company policies.
• Oversaw picking, packing, and shipping processes to ensure timely and accurate order fulfillment.
• Managed warehouse space efficiently to optimize storage and minimize handling costs.
• Ensured inventory handling and storage complied with safety regulations and company policies.
• Communicated inventory status, issues, and changes to relevant stakeholders promptly and clearly.
• Maintained accurate documentation for all inventory transactions, including receipts, adjustments, and transfers.

• Inspected all incoming and outgoing furniture and appliances to ensure compliance with company quality standards and customer expectations.
• Inspected products to ensure compliance with established quality criteria, including functionality, appearance, and safety.
• Supervised a team of quality control inspectors and warehouse staff, ensuring consistent adherence to quality standards.
• Trained new and existing team members on quality inspection procedures, standards, and best practices to ensure high-quality performance.
• Inspected furniture and appliances for damage, defects, or operational issues.
• Verified the functionality of appliances and furniture to ensure operational correctness and compliance with safety standards before inventory placement or rental.
• Completed necessary repairs and refurbishments to maintain warehouse functionality.
• Maintained accurate records of quality checks, including inspection reports and repair logs.
• Collaborated with procurement, maintenance, and logistics teams to ensure seamless operations and alignment on quality-related matters.
• Maintained and calibrated inspection tools and equipment to ensure precise quality checks.

Rentickle, Pune.

• Managed all operational activities, including delivery, pickups, and warehouse functions.
• Maintained daily records of inward, outward, and stock transactions.
• Updated every stage of delivery and pickups, ensuring seamless coordination with the Head Office.
• Ensured timely and efficient completion of pick-ups and deliveries.
• Coordinated with clients and internal teams to manage product pick-ups and deliveries.
• Coordinated daily updates for pickups and deliveries.
• Managed inventory levels to ensure optimal stock availability and timely order fulfillment.
• Reduced transportation and manpower costs through strategic optimization.

• Managed the URC Project Company operations, focusing on card production.
• Managed all operational activities for the Pune office.
• Coordinated with 246 unit-run canteens to resolve operational issues.
• Processed Canteen Smart Card applications and payments, ensuring accurate sorting and timely submission to head office.
• Compiled weekly and monthly reports from CCTSC for operational review.
• Conducted seminars for URC Members and attended ex-serviceman rallies.
• Managed office stock inventory to ensure optimal supply levels.
• Managed the URC Project Company’s card-making operations.