OM KHANDADE
Business Manager & Team Lead
Mumbai
Summary
Accomplished Operations Manager with a proven history of leading teams to success in sales, customer service and recruitment. Recognized for outstanding service delivery and business development acumen. Proficient in HR management and communication, skilled at handling multiple tasks with ease and adaptability. proficient in customer relations, teamwork, and interpersonal communication, with a solid background in leadership and problem-solving. Co-founder & CEO specializing in B2B customer acquisition, team management, and project oversight.
Overview
3
3
years of professional experience
3
3
Languages
Work History
COO
Strategy Industries
04.2025 - Current
- Established a new operational framework with weekly team meetings and five distinct departments, boosting overall productivity by 30%
- Recruited 20+ key personnel for high-priority projects, increasing team capacity by 35% in three months.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
- Partnered with HR on employee engagement initiatives that enhanced workplace morale while reducing turnover rates.
- Mentored department leads, improving cross-team collaboration by 20% through regular strategy sessions.
- Oversaw the development of new products or services from conception to market launch.
- Redesigned organizational structure for optimized reporting lines and resource allocation.
- Managed financial, operational and human resources to optimize business performance.
Business Manager
Graviti ARQ
01.2025 - 04.2025
- Built a 130+ member sales and outreach team in one week, expanding client reach by 45%.
- Hired 10 engineers and support staff, reducing project staffing shortages by 35%.
- Assisted with hiring process and training of new employees.
- Developed partnerships with 5 key clients, securing contracts that boosted revenue by 15%
- Implemented a centralized reporting system, reducing data discrepancies by 30% for better decision-making.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Customer Support Team Leader
Vencae
06.2024 - 12.2024
- Slashed customer query resolution time from 10-14 hours to 16 minutes, improving efficiency by 95%.
- Ensured customer service stayed excellent, attentive, and helpful by proactively going the extra mile to assist customer needs.
- Boosted customer satisfaction scores by 35% through hands-on team training and process optimization.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries, and complaints.
- Maintained excellent team relationships by proactively helping colleagues throughout difficult or complex tasks.
- Guided and mentored customer support team, enhancing their understanding of work processes and providing actionable suggestions to improve efficiency and customer satisfaction.
- Resolved 90% of customer complaints on first contact, reducing escalations by 40%.
Business Partner and Manager
ARQ Animations
04.2024 - 10.2024
- Hired and managed a 15-person animation team, Improving team efficiency by 45%.
- Created and maintained a central database of employee information and other business records, ensuring accuracy and data integrity.
- Conducted 60+ interviews to secure top talent, improving team skill alignment by 70%
- Wrote and edited business documents and correspondence, ensuring accuracy and clarity of information.
- Centralized business records, cutting data errors by 20% and improving operational transparency
- Developed and maintained relationships with key decision-makers and stakeholders, resulting in repeat business and referrals.
- Streamlined project coordination, reducing miscommunication delays by 18% across teams.
- Helped the business with New Client Acquisition ideas, Cost-cutting ideas, New Business Road-map, and management.
Sales Team Leader
4Shan Digital
08.2024 - 09.2024
- Updated detailed business and sales records accurately and promptly for reliable reference.
- Recruited a 19-person sales team in one month, Improving Sales team strength by 60% through strategic hiring.
- Recruited and trained high-achieving sales teams, aiding company success against profit goals.
- Supported talent acquisition by sourcing optimum candidates aligned with team cultures and dynamics.
- Proactively led and developed high-performing Sales Executives to consistently deliver against annual targets.
Business Manager
SocioWeb
11.2022 - 01.2024
- Reduced overhead costs by 20% through effective cost control and budget management.
- Built relationships with 12 potential clients, securing 4 pilot projects that generated $10,000 in initial revenue.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Developed a strategic business plan that achieved a 23% increase in revenue within one year.
- Directed a team of 20 employees, providing leadership, guidance, and mentorship to drive team performance and foster a positive work environment.
- Implemented a basic CRM system, improving client follow-up rates by 15%.
- Oversaw hiring and recruitment, employee motivation and training.
Intern
Real Estate Rental Agency
07.2022 - 10.2022
- Handled customer complaints calmly and professionally, resolving customer issues promptly.
- Streamlined property listing processes, reducing administrative time by 10%
- Worked with project managers to develop and implement strategies for cost savings and resource optimization.
- Assisted in market research projects to identify new opportunities for company growth.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
Skills
Data-driven decision making
Operations management
Employee relations
Talent acquisition
Staff management
Business planning
Market research
Performance monitoring
Project Management
Sales
Recruitment
Management
Timeline
COO
Strategy Industries
04.2025 - Current
Business Manager
Graviti ARQ
01.2025 - 04.2025
Sales Team Leader
4Shan Digital
08.2024 - 09.2024
Customer Support Team Leader
Vencae
06.2024 - 12.2024
Business Partner and Manager
ARQ Animations
04.2024 - 10.2024
Business Manager
SocioWeb
11.2022 - 01.2024
Intern
Real Estate Rental Agency
07.2022 - 10.2022
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