Omolola Adesina
Indianapolis
Summary
Dynamic Relationship Banker with a proven track record at United Bank For Africa, enhancing customer satisfaction and loyalty through expert financial advising and relationship management. Excelled in portfolio management and persuasive communication, significantly contributing to business development and customer service excellence. Skilled in both cash flow management and creative thinking, consistently delivering tailored financial solutions.
Overview
19
19
years of professional experience
Work History
Relationship Banker
United Bank For Africa
02.2006 - 08.2024
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Adapted products and services to suit customers' changing financial circumstances.
- Greeted customers and delivered information about new account processes.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Provided customers with additional information regarding account services.
- Presented new and additional products and services to existing customers.
- Processed customer payments and account setup charges.
- Verified customer identity and reviewed documentation for accuracy.
- Reconciled customer accounts and balanced daily transactions.
- Responded to customer inquiries regarding new accounts and account services.
- Explained account terms and conditions to customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Collected customer information and completed new account forms.
- Monitored accuracy of customer information in system.
- Maintained customer records and updated account information.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Tracked and processed customer account requests and applications.
- Activated new accounts and issued customer identification numbers.
Education
GED -
Ben Davis High School
Indianapolis, IN01.2019
Bachelor of Accountancy( Evaluated By Wes Edu) - Acountant
Lead City University
West Africa09.2008
Skills
- Recordkeeping requirements
- Financial Advising
- Policy development and implementation
- Relationship building and management
- Loans
- Loan Origination
- Portfolio Management
- Teller Support
- Project Management
- Money Handling
- Community Relations
- Loss Prevention
- Cash Handling
- Business Development
- Security understanding
- Proficient in [Program]
- Creative Thinking
- Persuasive communication style
- Financial Services
- Banking
- Employee Motivation
- Sales expertise
- Customer Service-Oriented
- Cash Flow Management
- Financial Planning
- Resourcefulness
Timeline
Relationship Banker
United Bank For Africa
02.2006 - 08.2024
GED -
Ben Davis High School
Bachelor of Accountancy( Evaluated By Wes Edu) - Acountant
Lead City University
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