Omprakash Thayumanavan
Supply Chain / Procurement Specialist
Chennai,TN
Summary
Experienced Supply Chain professional with over 9 years of experience in Automotive Supply Chain & overall 13 years experience in Automobile field. Excellent reputation for resolving problems and improving customer satisfaction. Self driven, quick learner and open to work on new projects in all types of environments.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Physical Prototype Engineer
Ford Motor Pvt Ltd
Chennai, India
10.2020 - Current
- Leadership => Lead 5 member team handling - Material management, Logistics, Build planning & operation of proto build for 3 new launch programs for INDIA Market (2 B-CAR and 1 UTILITY/SUV).
- Vehicle Specification & BoM Maintenance => Populate vehicles with feature codes as per Test planning and Market requirement. Work with PD to develop and maintain BoM.
- CFT interaction => Regular co-ordination with - Program Management, PD, Purchasing, Planning and scheduling, New Model Launch team for seamless delivery proto build vehicles.
- ERP => Order and book parts using GPIRS - (GLOBAL PROTOTYPE INVENTORY REQUISITIONING SYSTEM).
- Logistics => Ex-Works & FCA INCOTERM - Work with nominated logistics partner and ensure part collection and track parts until received by warehouse team.
- Ownership => Host PTR (Part Tracking Review), to discuss on part level changes, suspense report, Red Border (delayed promises) issues. Review Suspense (Parts without purchase orders) list with commodity buyer and follow up for sourcing in time. Follow up with global supplier base for confirmation on part supportability before Material Required Date (MRD).
- Received and processed stock into inventory management system. Ensure payment to supplier.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Prototype Analyst
Ford Motor Pvt Ltd, Ford North America
Chennai, Tamilnadu
08.2016 - 09.2020
- Leadership => Lead 6 member team, responsible for BoM & Material management and Supply Chain for NA Market prototype build events.
- CFT interaction => Regular co-ordination with - Program Management, PD, Purchasing, Planning and scheduling, New Model Launch team for seamless delivery proto build vehicles in various locations.
- Bill of Material (BoM) Maintenance => Work with PD/D&R engineers to identify and develop a comprehensive list of orderable parts required for build. Capture changes - add/delete, quantity/source/modularity change & publish updated BOM periodically.
- ERP => Order and book parts using GPIRS - (GLOBAL PROTOTYPE INVENTORY REQUISITIONING SYSTEM).
- Logistics => Ex-Works & FCA INCOTERM - Work with nominated logistics partner and ensure part collection and track parts until received by warehouse team.
- Ownership => Host PTR (Part Tracking Review), to discuss on part level changes, suspense report, Red Border (delayed promises) issues. Review Suspense (Parts without purchase orders) list with commodity buyer and follow up for sourcing in time. Follow up with global supplier base for confirmation on part supportability before Material Required Date (MRD).
- Effective involvement while planning bailment strategy for build and batching strategy.
- Improved operations through consistent hard work and dedication.
- Implemented cost-saving initiatives => Order parts from in-house stock that addressed long-standing minimum buy problem.
Supply chain Analyst (Merchandiser)
Ford Motor Pvt Ltd
Chennai, Tamilnadu
08.2013 - 08.2016
- Responsibilities => Managed service part inventory of 3 major Europe PDC (Part Distribution Centre) - Germany, United Kingdom & Spain. To fulfill dealer orders for service parts in Europe.
- Process => Procurement of service parts from external Global Suppliers, internal Ford plants (Affiliates).
- ERP - SAP => Schedule release to suppliers, based on demand and forecast of commodity, prioritize BO (Back Order) and VOR orders (Vehicle Off Road).
- CFT Interaction => Respond queries from Supplier, Purchase, Inventory, Central Forecast, Customer Liaison, Supplier Technical Assistance (STA) and Senior management. Coordinate with STA, Purchase and Supplier during engineering level changes
- Logistics => Liaise with the transporter and traffic team to keep track on shipment delays. Coordinate with QC team, Depot and Contract Packers receipt prioritization and shipment discrepancies.
- Awareness => Monitor high demand parts on daily basis to ensure part availability, identify critical/potential backorder parts (seasonal) and increase orders to supplier to avoid last minute air shipments. Handle ATB requests from supplier due to tool breakdown, bankrupt.
- Ownership => Host SAR (Special Attention Review) meetings with suppliers having aged back orders. Decide & Initiate expedited shipment (AETC) for VOR orders based on part criticality. Educate suppliers on importance of Q1 rating and to improve their delivery performance. Coordinate with campaign team to ensure part availability for TSB (Technical Service Bulletin) and Recall's.
- Goal => Monitor inventory to keep stock levels and databases updated and maintain fill rate above 98% at all times.
Warranty Administrator
Ford Motor Pvt Ltd, Europe
Chennai, Tamilnadu
10.2011 - 08.2013
- Responsibility => To adjudicate/access warranty claims uploaded by European dealers in DMS. Maintain quality of claim adjudication throughout. Acquaint to changes in Warranty policy/Manual, Market profile, work instruction and other documents related to claim assessment
- Process => Assess warranty claims in line with, repair procedures, standard (LTS) Labor Time Schedules, Technical Service Bulletins, Field Service Actions, Diagnostics troubleshooting codes. Apply own experience/ingenuity to verify genuineness of claims and validate it right first time (FTT). Review claim BoM for appropriate parts and mandatory replacements. Review claim and advise dealer on excess part/labor claimed or repair procedures are not followed.
- Ownership => Own & working together with team to achieve the month end directives. Support additional workload in case of man power shortage.
- Subject Matter Expert => assisted in HLA (High Level Assessment) claims, answering internal and external questions and queries from Market.
Senior Customer Service Advisor
Lanson Motors Pvt Ltd (Toyota Dealer)
Chennai, Tamilnadu
04.2011 - 10.2011
- Responsibility => Pleasantly greet customers on arrival and asked open-ended questions to better determine customer needs. Educate and insist customer to utilize appointment facility to avoid waiting. Maintain high customer satisfaction standards to meet or exceed targets. Suggest add-on services that would be helpful to customers and improve vehicle performance and life. Explain customer about previous repair history and suggestions made by quality team.
- Process => Accompany customer to vehicle and complete walk around inventory and record all customer complaints. Conduct preliminary diagnosis and recommend QC test drive in case critical repairs. Explain customer on current service maintenance repairs. Prepare estimate by costing materials, supplies and labor. Get customer confirmation and create work order as per estimate.
- Ownership => Handover job card/repair order to JC (Job Controller) to allocate vehicle to technician based on availability as per JCB (Job Control Board). Follow up with floor supervisor/foreman and make sure all customer complaints are diagnosed and rectified. Contact customer in case of additional repairs post diagnosis and get approval..
- Delivery & Promise => Post repair completion, prepare vehicle for delivery & Inform customer. While delivery, explain repairs carried out and invoice breakup. Promote service specials/packages, to provide exemplary customer service.
- Subject Matter Expert => Handled complex repair (Engine overhaul, Total loss) vehicles. Nominated for skill level trainings organized by TKM (Toyota Kirloskar Motor) several times. Trained new joiners on their RR's. Trained CFT (Sales, CRM, Marketing) members on Automobile nomenclature.
Service advisor
KUN Motor Company (BMW Dealer)
Chennai, Tamilnadu
04.2010 - 12.2010
- Customer Service, Preliminary diagnosis and promotion
- Responsibility => Receive and greet customer, understand purpose of customers visit. Offer assistance based on need. Create job order, explain the duration for which the vehicle will be held based on nature of service & workshop load. Update customer on vehicle readiness or delay in delivery and offer spare vehicle assistance if required.
- Process => Scan Key using KEY READER, generate KEY DATA and review the service reminder and error codes in KEY DATA. Check previous service/repair history and explain customer about service/repair work to be carried out. Create estimate and get customer acknowledgement. Carry out AWACS (Acknowledgement Walk Around Check Sheet). Prepare repair order and assign job to workshop/floor manager. Follow up with workshop on WIP, inform customer in case of delay or get approval for additional repairs.
- Ownership => Make sure all job order contains estimate copy, diagnostic report, technician clocking and invoice copy for audit purpose.
- Delivery & Promise => Prepare vehicle for delivery, inform customer. Promote BMW accessories which might be useful to customer, at the time of delivery.
Service Advisor
Lanson Motors Pvt Ltd (Toyota Dealer)
Chennai, Tamilnadu
09.2008 - 03.2010
- Responsibility => Pleasantly greet customers on arrival and asked open-ended questions to better determine customer needs. Educate and insist customer to utilize appointment facility to avoid waiting. Maintain high customer satisfaction standards to meet or exceed targets. Suggest add-on services that would be helpful to customers and improve vehicle performance and life. Explain customer about previous repair history and suggestions made by quality team.
- Process => Accompany customer to vehicle and complete walk around inventory and record all customer complaints. Conduct preliminary diagnosis and recommend QC test drive in case critical repairs. Explain customer on current service maintenance repairs. Prepare estimate by costing materials, supplies and labor. Get customer confirmation and create work order as per estimate.
- Ownership => Handover job card/repair order to JC (Job Controller) to allocate vehicle to technician based on availability as per JCB (Job Control Board). Follow up with floor supervisor/foreman and make sure all customer complaints are diagnosed and rectified. Contact customer in case of additional repairs post diagnosis and get approval..
- Delivery & Promise => Post repair completion, prepare vehicle for delivery & Inform customer. While delivery, explain repairs carried out and invoice breakup. Promote service specials/packages, to provide exemplary customer service.
Education
Mechanical Engineering
SCAD POLYTECHNIC COLLEGE
Tirunelveli, Tamilnadu 07.2002 - 04.2005
Bachelor’s Degree - Mechanical Engineering
JEPPIAAR Engineering College
Chennai, Tamilnadu 06.2005 - 05.2008
Skills
Supply Chain & Logistics
Accomplishments
- Individually delivered 6 programs under FIT PROTOTYPE process, managing within project fund, handled over 10k+ components. Ford F150, F150 Raptor, Ford EXPLORER, LINCOLN AVIATOR, LINCOLN NAUTILUS & Ford EDGE.
- Received Certificate of Appreciation from Vice President Prototype Operations for successfully delivering CD6 (Lincoln AVIATOR & Ford EXPLORER) platform on time by implementing FIT Prototype process.
- Received Certificate of Appreciation from Vice President Prototype Operations for successfully delivering CD 4.2 (Lincoln Nautilus & Ford EDGE) platform on time by implementing FIT Prototype process.
- Received FUNCTIONAL EXCELLENCE award from Client Manager for a) significant reduction in back orders on parts sourced to Thailand suppliers, b) creating tool to capture TOP 50 backorder parts for SAR meeting and c) successful planning and expedition of exceptional part demands required to repair a high number of vehicles damaged during ocean transit.
- Received the “Best Performer Award” several times for maintaining 100% quality in Warranty claim adjudication for consecutive 3 months.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Physical Prototype Engineer
Ford Motor Pvt Ltd
10.2020 - Current
Prototype Analyst
Ford Motor Pvt Ltd, Ford North America
08.2016 - 09.2020
Supply chain Analyst (Merchandiser)
Ford Motor Pvt Ltd
08.2013 - 08.2016
Warranty Administrator
Ford Motor Pvt Ltd, Europe
10.2011 - 08.2013
Senior Customer Service Advisor
Lanson Motors Pvt Ltd (Toyota Dealer)
04.2011 - 10.2011
Service advisor
KUN Motor Company (BMW Dealer)
04.2010 - 12.2010
Service Advisor
Lanson Motors Pvt Ltd (Toyota Dealer)
09.2008 - 03.2010
Bachelor’s Degree - Mechanical Engineering
JEPPIAAR Engineering College
06.2005 - 05.2008
Mechanical Engineering
SCAD POLYTECHNIC COLLEGE
07.2002 - 04.2005
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