Summary
Overview
Work History
Education
Skills
Software
Interests
Certification
Affiliations
Additional Information
Timeline
Intern

Omprakash Das

Senior Quality Assurance Administrator
Hyderabad,Telengana

Summary

Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task. Motivated to learn, grow and excel in industry

Overview

4
4
years of professional experience
19
19
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Fraud Claim Analyst-2

Wells Fargo Egs India Solutions
08.2018 - 01.2020
  • Review customer's debit card transactions to evaluate potential fraud
  • Ensure all reviews are completed by established REG E guidelines
  • Status card as appropriate & initiates the fraud claim & re-issue process
  • Knowledge of banking systems (HOGAN,DAT).
  • Knowledge of issuing CHARGEBACK as per VISA guidelines.

Fraud Claim Analyst-3

Wells Fargo Egs India Solutions
01.2020 - 04.2022


  • Worked on Pre arbitration process which includes reviewing documents provided by the merchant.
  • Trained and mentored new personnel hired to fulfill multiple roles. Reviewing procedures & perform audit checks to ensure adherence on audit compliance.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Regularly taking sessions to share the changes made in the procedures or any update receive from the onshore partners.

Senior Quality Assurance Administrator

Wells Fargo Egs India Solutions
04.2022 - Current
  • Conducted research, gathered information from multiple sources and presented results
  • Collaborated with team members to achieve target results.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Perform variety of quality assurance operational tasks for multiple review types.
  • Lead projects as a QA subject matter expert.
  • Take accountability for entire process receipt of work to resolution & closure.
  • Interact with TM & business partners to promote team work & departmental effectiveness.

Education

Master Of Business Administration - Finance(specialise in Stock Market)

Viswas B School
Bhubaneswar
06.2014 - 06.2016

Master Of IT - Information Technology & Management

Ravenshaw University
Cuttack
04.2011 - 06.2014

12th Board - Science Education

Jupiter Science College
Bhubaneswar
03.2009 - 06.2011

HSC Board - Science Education

Sri Aurobindo Science College
Cuttack
06.1995 - 06.2007

Skills

    Fraud detection

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Software

Tableau

SQL

Microsoft office

Interests

Financial market, active trader in indian stock market

Certification

Sebi certified derivative module

Affiliations

Gold medalist in business quiz organised by business standard(2015-16)

Additional Information

Good team player having leadership & motivational skills-

  • Have helped team members with process related queries & motivated them to achieve their targets.
  • Have designed action plans for the team by assigning specific roles for each team member to achieve specific process related targets in the absence of line manager
  • Have addressed team regarding procedural updates, quality issues
  • Have helped team members to find solutions for complicated process related queries

Delivering Customer service-

  • Have been meeting & exceeding productivity & quality parameters consistently.
  • Have been consistent with delivering 100 percent quality.

Timeline

Senior Quality Assurance Administrator

Wells Fargo Egs India Solutions
04.2022 - Current

Fraud Claim Analyst-3

Wells Fargo Egs India Solutions
01.2020 - 04.2022

Fraud Claim Analyst-2

Wells Fargo Egs India Solutions
08.2018 - 01.2020

Master Of Business Administration - Finance(specialise in Stock Market)

Viswas B School
06.2014 - 06.2016

Master Of IT - Information Technology & Management

Ravenshaw University
04.2011 - 06.2014

12th Board - Science Education

Jupiter Science College
03.2009 - 06.2011

HSC Board - Science Education

Sri Aurobindo Science College
06.1995 - 06.2007
Omprakash DasSenior Quality Assurance Administrator