Summary
Overview
Work History
Education
Skills
Certification
Data Management Tools
Affiliations
Accomplishments
Development & Code Management Tools
Testing & Debugging Tools
Declaration
Timeline
Generic

Omprakash Geepalyam

Bangalore

Summary

  • 3+ years of comprehensive Salesforce experience (since March 2022), combining administration and hands-on development.
  • Expert in crafting Apex classes, triggers, batch jobs, and Lightning Web Components (LWC) to address complex requirements.
  • Proficient in declarative automation using Flows, Process Builder, Validation Rules, and Approval Processes to streamline business operations.
  • Solid track record in implementing Salesforce CPQ solutions, including product configuration, dynamic pricing logic, and quote template customization.
  • Skilled in integrating Salesforce with external systems via REST APIs, using Postman for endpoint testing and verification.
  • Strong foundation in optimized SOQL/SOSL queries, governor-limit best practices, and performance tuning.
  • Developed and delivered secure Salesforce architectures for Sales Cloud and Service Cloud environments.
  • Adept at ensuring high code coverage (85%+) through rigorous unit testing, and participating actively in code reviews.
  • Collaborative team player with experience in Agile/Scrum processes, working closely with stakeholders to translate requirements into solutions.
  • Continuous learner and self-starter, committed to writing clean, maintainable code, and staying current with Salesforce releases.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Salesforce Developer

TATA CONSULTACNY SERVICES
Bengaluru
03.2024 - Current

Roles and Responsibilities: • Developed Apex Classes, Triggers, and Batch Apex to automate core business logic for quote and order workflows.
• Customized Salesforce CPQ: implemented product rules, pricing rules, approval processes, and quote templates.
• Built Lightning Web Components (LWC) for enhanced quoting UI and guided selling based on product families.
• Integrated Salesforce with ERP and inventory systems using REST APIs and Postman for real-time data sync.
• Optimized SOQL/SOSL queries, and applied governor limit best practices to improve system performance.
• Designed and deployed Flows and Process Builders for discount approvals, renewal workflows, and quote automation.
• Created reports and dashboards for leadership insights on quoting efficiency, sales performance, and product trends.
• Participated in code reviews and maintained 85%+ unit test coverage to ensure robust deployments.
Engaged with stakeholders for requirements gathering, sprint reviews, and end-user training.
Improved quote-to-order conversion rate by 30% through streamlined CPQ processes.
Reduced quote creation time by 45% via optimized LWC components and automation.
Enhanced data accuracy across systems, reducing pricing errors to under 0.5%.

Salesforce Administrator

TATA CONSULTACNY SERVICES
Bengaluru
03.2022 - 03.2024

Project: Salesforce Service Cloud Implementation - Emblem Health.

Roles and Responsibilities:

  • Managed user access by creating and maintaining users, roles, profiles, and permission sets according to security and data access requirements.
  • Configured Case Management features, including Email-to-Case, Web-to-Case, Assignment Rules, Auto-Response Rules, and Escalation Rules.
  • Developed Process Builder and Flow automations for claim processing, agent approvals, and SLA alerts.
  • Migrated legacy data using Data Loader and Import Wizard, while enforcing data quality through Validation Rules.
  • Created customized reports and dashboards for SLA tracking, agent performance, and case trends.
  • Drafted UAT test scripts, collaborated with QA teams, and validated configurations before deploying via Change Sets.
  • Provided documentation and conducted training sessions for over 50 support users to improve adoption and efficiency.
  • Reduced case routing time by 40% through automated flows and assignment rules.
  • Improved SLA compliance from 78% to 93% by implementing real-time escalations and alerts.
  • Increased user adoption to 85% post-deployment through hands-on training and support.

Education

B.E - Civil Engineering

Sri Venkateswara College Of Engineering
Tirupati
09-2020

Skills

  • Apex development
  • Salesforce CPQ
  • Lightning web components
  • REST APIs integration
  • SOQL optimization
  • Process automation

Certification

  • Salesforce Administrator Certification – Successfully completed through Tata Consultancy Services internal training program in 2022, focusing on configuration, user management, and security model setup.
  • Salesforce Developer Certification – Completed in 2023 via TCS Elevate, covering custom development, data modeling, and process automation on the Salesforce Platform.
  • Apex Programming Specialization – Earned through internal TCS Apex Skill Pathway in 2023, with a focus on writing triggers, classes, exception handling, and SOQL/SOSL queries.

Data Management Tools

  • Salesforce Data Loader
  • Salesforce Inspector
  • Workbench

Affiliations

  • Initiated and contributed to internal knowledge-sharing sessions on Salesforce automation tools like Flow and Process Builder, helping peers adapt to declarative tools.
  • Participated in Salesforce Saturday meetups and virtual events to deepen understanding of platform capabilities and development trends.
  • Developed internal utilities and reusable Apex components as part of personal learning and team enablement.
  • Regularly completed Salesforce Trailhead modules and Superbadges to stay aligned with latest releases and features.

Accomplishments

  • Awarded Employee of the Month at Tata Consultancy Services for exceptional performance in Salesforce project delivery and cross-functional collaboration.
  • Recognized for successfully leading the implementation of automation processes that reduced manual effort and improved user efficiency.
  • Selected as team lead for a critical internal tool migration project, earning appreciation from senior stakeholders for quality delivery under tight deadlines.
  • Completed multiple Salesforce Superbadges, demonstrating hands-on expertise in Apex, Flows, and security model design.

Development & Code Management Tools

  • Visual Studio Code (VS Code) with Salesforce Extensions
  • Developer Console
  • Salesforce CLI (sfdx)
  • Ant Migration Tool
  • Git (GitHub / GitLab / Bitbucket)

Testing & Debugging Tools

  • Postman
  • Flow Debugger
  • Developer Console

Declaration

I hereby declare that the information stated above is correct to best of my knowledge.

GEEPALYAM OMPRAKASH.

Timeline

Salesforce Developer

TATA CONSULTACNY SERVICES
03.2024 - Current

Salesforce Administrator

TATA CONSULTACNY SERVICES
03.2022 - 03.2024

B.E - Civil Engineering

Sri Venkateswara College Of Engineering
Omprakash Geepalyam