Omprakash Geepalyam
Bangalore
Summary
- 3+ years of comprehensive Salesforce experience (since March 2022), combining administration and hands-on development.
- Expert in crafting Apex classes, triggers, batch jobs, and Lightning Web Components (LWC) to address complex requirements.
- Proficient in declarative automation using Flows, Process Builder, Validation Rules, and Approval Processes to streamline business operations.
- Solid track record in implementing Salesforce CPQ solutions, including product configuration, dynamic pricing logic, and quote template customization.
- Skilled in integrating Salesforce with external systems via REST APIs, using Postman for endpoint testing and verification.
- Strong foundation in optimized SOQL/SOSL queries, governor-limit best practices, and performance tuning.
- Developed and delivered secure Salesforce architectures for Sales Cloud and Service Cloud environments.
- Adept at ensuring high code coverage (85%+) through rigorous unit testing, and participating actively in code reviews.
- Collaborative team player with experience in Agile/Scrum processes, working closely with stakeholders to translate requirements into solutions.
- Continuous learner and self-starter, committed to writing clean, maintainable code, and staying current with Salesforce releases.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salesforce Developer
TATA CONSULTACNY SERVICES
Bengaluru
03.2024 - Current
Roles and Responsibilities: • Developed Apex Classes, Triggers, and Batch Apex to automate core business logic for quote and order workflows.
• Customized Salesforce CPQ: implemented product rules, pricing rules, approval processes, and quote templates.
• Built Lightning Web Components (LWC) for enhanced quoting UI and guided selling based on product families.
• Integrated Salesforce with ERP and inventory systems using REST APIs and Postman for real-time data sync.
• Optimized SOQL/SOSL queries, and applied governor limit best practices to improve system performance.
• Designed and deployed Flows and Process Builders for discount approvals, renewal workflows, and quote automation.
• Created reports and dashboards for leadership insights on quoting efficiency, sales performance, and product trends.
• Participated in code reviews and maintained 85%+ unit test coverage to ensure robust deployments.
Engaged with stakeholders for requirements gathering, sprint reviews, and end-user training.
Improved quote-to-order conversion rate by 30% through streamlined CPQ processes.
Reduced quote creation time by 45% via optimized LWC components and automation.
Enhanced data accuracy across systems, reducing pricing errors to under 0.5%.
Salesforce Administrator
TATA CONSULTACNY SERVICES
Bengaluru
03.2022 - 03.2024
Project: Salesforce Service Cloud Implementation - Emblem Health.
Roles and Responsibilities:
- Managed user access by creating and maintaining users, roles, profiles, and permission sets according to security and data access requirements.
- Configured Case Management features, including Email-to-Case, Web-to-Case, Assignment Rules, Auto-Response Rules, and Escalation Rules.
- Developed Process Builder and Flow automations for claim processing, agent approvals, and SLA alerts.
- Migrated legacy data using Data Loader and Import Wizard, while enforcing data quality through Validation Rules.
- Created customized reports and dashboards for SLA tracking, agent performance, and case trends.
- Drafted UAT test scripts, collaborated with QA teams, and validated configurations before deploying via Change Sets.
- Provided documentation and conducted training sessions for over 50 support users to improve adoption and efficiency.
- Reduced case routing time by 40% through automated flows and assignment rules.
- Improved SLA compliance from 78% to 93% by implementing real-time escalations and alerts.
- Increased user adoption to 85% post-deployment through hands-on training and support.
Education
B.E - Civil Engineering
Sri Venkateswara College Of Engineering
Tirupati09-2020
Skills
- Apex development
- Salesforce CPQ
- Lightning web components
- REST APIs integration
- SOQL optimization
- Process automation
Certification
- Salesforce Administrator Certification – Successfully completed through Tata Consultancy Services internal training program in 2022, focusing on configuration, user management, and security model setup.
- Salesforce Developer Certification – Completed in 2023 via TCS Elevate, covering custom development, data modeling, and process automation on the Salesforce Platform.
- Apex Programming Specialization – Earned through internal TCS Apex Skill Pathway in 2023, with a focus on writing triggers, classes, exception handling, and SOQL/SOSL queries.
Data Management Tools
- Salesforce Data Loader
- Salesforce Inspector
- Workbench
Affiliations
- Initiated and contributed to internal knowledge-sharing sessions on Salesforce automation tools like Flow and Process Builder, helping peers adapt to declarative tools.
- Participated in Salesforce Saturday meetups and virtual events to deepen understanding of platform capabilities and development trends.
- Developed internal utilities and reusable Apex components as part of personal learning and team enablement.
- Regularly completed Salesforce Trailhead modules and Superbadges to stay aligned with latest releases and features.
Accomplishments
- Awarded Employee of the Month at Tata Consultancy Services for exceptional performance in Salesforce project delivery and cross-functional collaboration.
- Recognized for successfully leading the implementation of automation processes that reduced manual effort and improved user efficiency.
- Selected as team lead for a critical internal tool migration project, earning appreciation from senior stakeholders for quality delivery under tight deadlines.
- Completed multiple Salesforce Superbadges, demonstrating hands-on expertise in Apex, Flows, and security model design.
Development & Code Management Tools
- Visual Studio Code (VS Code) with Salesforce Extensions
- Developer Console
- Salesforce CLI (sfdx)
- Ant Migration Tool
- Git (GitHub / GitLab / Bitbucket)
Testing & Debugging Tools
- Postman
- Flow Debugger
- Developer Console
Declaration
I hereby declare that the information stated above is correct to best of my knowledge.
GEEPALYAM OMPRAKASH.
Timeline
Salesforce Developer
TATA CONSULTACNY SERVICES
03.2024 - Current
Salesforce Administrator
TATA CONSULTACNY SERVICES
03.2022 - 03.2024
B.E - Civil Engineering
Sri Venkateswara College Of Engineering
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