Om Prakash Jangiti
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sr Engineer - IT Operations
ACCOLITE DIGITAL
Hyderabad
04.2022 - Current
- End to End Application Support for B2B and B2C e-Prescription softwares – ScriptRX, AYVA -Discharge and Treat.
- Respond promptly to customer requests across diverse support channels, encompassing email, chat, portal, and phone.
- Working across teams acting as a liaison between the end clients and the pharmacies.
- Vigilantly monitor tools to promptly identify and address errors within servers situated in the data center.
- Demonstrate proficiency in utilizing advanced incident management tools such as ServiceNow, Zendesk, and Salesforce.
- Maintaining SLAs for critical incident and high priority users.
- Manage Redox to verify HL7 messages and reprocess the Queued messages.
- Coordinating with vendor in Validating providers identity and medical license through Identity verification tools.
Associate
AMAZON
Hyderabad
05.2020 - 06.2021
- Built relationships with customers by providing friendly customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided customer service support for inquiries, complaints, and returns.
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Answered customer questions and provided store information.
Technical Associate
TECH MAHINDRA
Hyderabad
12.2017 - 05.2019
- Provided technical support for network and hardware issues for end users.
- Monitored system performance metrics to identify opportunities for improvement.
- Analyzed system logs and identified potential issues with computer systems or networks.
- Coordinated with vendors for product procurement or service delivery.
- Resolved technical problems through troubleshooting techniques.
- Assisted application maintenance and peripheral deployment by maintaining assembly and testing procedures.
- Collaborated with other departments to resolve technical challenges related to their operations.
- Performed system administration tasks such as user account creation, password resetting, and security access maintenance.
Education
BBA -
Siva Sivani Degree college
01.2017
Intermediate -
Sri Medha V Jr college
01.2014
S.S.C -
Nava Jyothi High School
01.2012
Skills
- MS Office tools
- System Administration, Active Directory
- Web Application Support - Engineer
- FINANCE
- Marketing
Areas Of Interest
Reading books and TECH Blogs, Playing Cricket, Volleyball, Video games, Listening to music and traveling
Internship
A STUDY ON MUTUAL FUND & STOCK MARKET AT SHAREKHAN HYDERABAD, 45 DAYS (04/19/16 to 05/25/16), I have learned many new things about the Stock market and mutual funds; I had a new and lively experience on stock exchange operations.
Industries Visited
- G.V.K Emri
- Deccan Chronicle
- Nuziveedu Seeds
- Glass Pack
- BHEL
- Godrej Jersey
Father's Name
J. VENKATESH
Personal Information
- Date of Birth: 06/12/95
- Gender: MALE
- Nationality: INDIAN
- Marital Status: SINGLE
Languages
ENGLISH, HINDI & TELUGU
Extracurricular Activities
Successfully coordinated events like farewell and participated in Treasure hunt Participate actively in computer education programs conducted at school Stood fourth in Treasure Hunt in college
Disclaimer
I do hereby confirm that the Information given in this document is true to the best of my knowledge.
Timeline
Sr Engineer - IT Operations
ACCOLITE DIGITAL
04.2022 - Current
Associate
AMAZON
05.2020 - 06.2021
Technical Associate
TECH MAHINDRA
12.2017 - 05.2019
BBA -
Siva Sivani Degree college
Intermediate -
Sri Medha V Jr college
S.S.C -
Nava Jyothi High School
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