Omprakash Khene
Pune
Summary
Goal-oriented Professional with over 6 years of experience in B2B industry commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
6
6
years of professional experience
Work History
Team Manager - Customer Success & Deliveries
Manlitics ITES B2B PVT LTD
Pune
2023.07 - Current
- Escalation Resolution:
Acted as the primary point of contact for resolving complex client issues, successfully de-escalating situations to maintain client relationships.
Implemented proactive measures to prevent escalations, resulting in a [specific achievement, e.g., 30% reduction in high-priority escalations].
- Client Engagement & Retention:
Monitored client satisfaction through surveys and feedback, proactively addressing concerns to maintain high engagement levels.
Utilized data analysis to identify trends and implement improvements, boosting overall client retention.
Team Lead - Customer Success & Deliveries
Manlitics ITES B2B PVT LTD
Pune
2021.08 - 2023.07
MIS Executive - Client Deliveries
Manlitics ITES B2B PVT LTD
Pune
2020.12 - 2021.08
Team Lead - Client Deliveries
Foxtin ITES B2B PVT LTD
Pune
2019.02 - 2020.12
MIS Deliveries
Foxtin ITES B2B
Pune
2018.06 - 2020.12
Education
BBA -
Garware College
PuneHSC -
Ferguson College
PuneSkills
- Escalation Resolution
- Customer Engagement
- Client Satisfaction
- Lead fulfillment
- Upselling
- Deliveries
- MS Excel
Hobbies
- Playing Chess
- Walking
- Reading books
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Team Manager - Customer Success & Deliveries
Manlitics ITES B2B PVT LTD
2023.07 - Current
Team Lead - Customer Success & Deliveries
Manlitics ITES B2B PVT LTD
2021.08 - 2023.07
MIS Executive - Client Deliveries
Manlitics ITES B2B PVT LTD
2020.12 - 2021.08
Team Lead - Client Deliveries
Foxtin ITES B2B PVT LTD
2019.02 - 2020.12
MIS Deliveries
Foxtin ITES B2B
2018.06 - 2020.12
BBA -
Garware College
HSC -
Ferguson College
Similar Profiles
Pooja SuryawanshiPooja Suryawanshi
Research Analyst at Manlitics B2B Ites Private LimitedResearch Analyst at Manlitics B2B Ites Private Limited
Rakesh RasalaRakesh Rasala
Lead Database Administrator at Manlitics B2B ITES Private LimitedLead Database Administrator at Manlitics B2B ITES Private Limited
Akash WaghmareAkash Waghmare
MIS Delivery at Manlitics B2b ItesMIS Delivery at Manlitics B2b Ites