Omprakash Khene

• Escalation Resolution:

Acted as the primary point of contact for resolving complex client issues, successfully de-escalating situations to maintain client relationships.

Implemented proactive measures to prevent escalations, resulting in a [specific achievement, e.g., 30% reduction in high-priority escalations].

• Client Engagement & Retention:

Monitored client satisfaction through surveys and feedback, proactively addressing concerns to maintain high engagement levels.

Utilized data analysis to identify trends and implement improvements, boosting overall client retention.