Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
CustomerServiceRepresentative
Omprakash Mani

Omprakash Mani

Business Leader
Bangalore,KA

Summary

Seasoned Business Process Management leader with 30+ years of experience in Banking & Financial Services. Proven expertise in scaling global operations, driving multimillion-dollar savings through Lean, Six Sigma, and automation, and leading large teams across India, USA, and the Philippines. Recognized for operational excellence, strategic transformation, and stakeholder satisfaction.

Overview

30
30
years of professional experience
4
4

English, Hindi, Kannada, Tamil

Work History

Growth Consultant

Lien Search Works
01.2025 - Current
  • Consulting with Lien Search Works (start-up) on their growth journey
  • Scaled up the organization from 25 to 50 FTE’s within a span of 2 month and doubled the revenue

Quality, Business Process Training and WFM - Sr. VP

Coforge (SLK)
01.2014 - 01.2025
  • Built and managed Quality & Training frameworks across business units, generating $4M+ annually
  • Led 500+ quality professionals and 50+ trainers across India and Philippines
  • Consistently achieved 99% + quality across the firm
  • Process knowledge test across the firm to ensure resources knowledge retention
  • Cut training timeline by 20% by implementing digital learning
  • Implemented WFM tool (Prohance) to enhance employee engagement and operational efficiency
  • Efficiently managed resources in FTP (Free Talent Pool) across locations in India
  • Drove Lean & Kaizen culture with 150+ projects, saving $2M+ across operations
  • Established complaint management program and governance practices with stakeholders
  • Efficiently managed Bangalore Site head role and ensured minimal delivery impact during BCP
  • Bangalore site was up and operational in office for critical processes within weeks’ time during Covid

Associate Vice President

SLK - One of the Top 20 US Banks
01.2006 - 01.2014
  • Set up offshore operations, scaling from 0 to 1000 FTEs in 8 years
  • Managed $15M+ P&L, ensuring compliance with bank guidelines
  • Delivered 40 to 45% Gross margins consistently
  • Expanded business continuity sites across India and Philippines
  • Led onshore process study in US and categorized process basis complexity
  • Regular performance governance with internal and external stake holders

Manager

SLK – Associated with one of the top property tax service company (USA)
01.2004 - 01.2006
  • Onshore process Study in US for End to End Property Tax service (Escrow and Non Escrow)
  • Created SOP’s along with Process maps and transitioning processes offshore
  • Managed a team of 150+ offshore resources
  • Primary focus on service delivery and continuous improvement
  • Standardized processes across organization for compliance
  • Instrumental in prepping and accomplishing ISO 9001 certification for the firm

TL

SLK – Associated with largest provider of flood details and LOL services (USA)
01.2000 - 01.2004
  • Managed 20+ associates identifying flood zone and geo-mapping services
  • Created visual charts using metadata to create awareness and drive efficiency across firm

Engineer

Kirloskar Computer Services Ltd
01.1994 - 01.2000
  • Associated with a team handling US based GIS project
  • Digitized Flood maps across USA and India (SOI)
  • Identifying Flood information for any given property in USA
  • This was accomplished using a wide range of GIS application such as Auto Cad, Arc View, Arc Explorer, Online websites and other proprietary data base

Junior Engineer

BPL Refrigeration Limited
01.1993 - 01.1994
  • Worked with All India Centralized team to monitor after sales services across India
  • MIS reporting and insight on servicing across India
  • Planned and created centralized warehouse plant to distribute refrigerator spare parts across India

Education

Mechanical Engineer - Mechanical Engineering

Bangalore University
06.1991 - 06.1994

Skills

Operational Leadership: Global delivery management (Operations, Quality and Training), P&L ownership, workforce management

Process Excellence: Lean, Six Sigma, Kaizen, ISO certification, automation

Problem-solving

Time management

Team collaboration

Decision-making

Work Planning and Prioritization

Continuous improvement

Strategic planning

Project management

Accomplishments

  • Employee of the year – 2011
  • Excellent Leadership award by customer – 2014
  • Awarded as High Potential individual - 2015
  • Long service champion award - 2025

Interests

Listening to Music, Watching Movies, Travelling, Long distance driving, Time with Family

Timeline

Growth Consultant

Lien Search Works
01.2025 - Current

Quality, Business Process Training and WFM - Sr. VP

Coforge (SLK)
01.2014 - 01.2025

Associate Vice President

SLK - One of the Top 20 US Banks
01.2006 - 01.2014

Manager

SLK – Associated with one of the top property tax service company (USA)
01.2004 - 01.2006

TL

SLK – Associated with largest provider of flood details and LOL services (USA)
01.2000 - 01.2004

Engineer

Kirloskar Computer Services Ltd
01.1994 - 01.2000

Junior Engineer

BPL Refrigeration Limited
01.1993 - 01.1994

Mechanical Engineer - Mechanical Engineering

Bangalore University
06.1991 - 06.1994
Omprakash ManiBusiness Leader