OMPRAKASH NAIR

Client: Bunker Holding Group | Project: Data Strategy Program (Jan 2025 – Present)

• Collaborated as a member of the Business Process team in a strategic Data Strategy Program focused on delivering a data marketplace and governance framework.
• Conducted over 40 stakeholder sessions across 12 business areas.
• Documented AS-IS business processes up to Level 2.
• Utilized ArchiMate modelling and process mapping to visualize the client's value chain and identify process gaps and improvement opportunities.
• Led the development of standardized questionnaires and session summaries to capture stakeholder insights and validate findings iteratively.
• Synthesized insights from industry trends, client strategy, and stakeholder feedback to co-create a Clay Map and Opportunity Matrix for future-state initiatives.

Client: ZIM Integrated Shipping Services Ltd. (2013-2024)

• Requirement Gathering & Gap Analysis: Collaborated with stakeholders to elicit, analyze, and document business requirements for major shipping processes. Conducted gap analysis to align business needs with system capabilities.
• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
• Training Content Development/Management: Developed and managed training materials, including user manuals, presentations, eLearning tutorials, and videos using tools like Articulate 360, Camtasia, and the AI tool Synthesia.
• Learning Management System (LMS) Administration: Managed the end-to-end administration of the LMS, including user management, course creation, content updates, and reporting, to ensure seamless delivery of training programs and optimal user experience.
• Training Delivery: Conducted detailed process and system training sessions (both online and in-person) for end users, ensuring effective knowledge transfer and skill development.
• System Implementation: Led the rollout of customized transactional systems, providing on-site and remote support to client offices globally.
• Hyper-care Support: Provided hyper-care support post-go-live, ensuring a smooth transition and system adoption.
• Stakeholder Engagement: Built and maintained strong relationships with key stakeholders to ensure timely and effective communication and service delivery.
• Team Management: Led a team of trainers and technical writers, ensuring high-quality training delivery and content.
• Major Projects:
• Implementation of New Learning Management System (LMS): Led the successful implementation of a new LMS from requirements gathering to user training and go-live support.
• New Contract Management System (SAP-TM): Involved from project inception through sprints, regression testing, training, and implementation.
• Demurrage & Detention system (SAP-SD): Successfully managed rollout in 20+ countries both on-site and remotely.
• CRM for Sales: Implemented Microsoft 365 Dynamics CRM system for the Sales department.
• Achievements:
• Received Best Trainer award several times.

• Ensured defect-free documentation by confirming compliance with statutory requirements.
• Coordinated with departments to ensure data accuracy and prevent claims and legal issues.
• Managed booking, shipping instructions, and Bill of Lading (B/L) preparation processes.
• Supervised shifts and allocated tasks, ensuring team efficiency.
• Acted as the single point of contact for process-related queries and coordinated with local European offices on issues and urgent updates.
• Handled customs tasks for Denmark and Sweden and generated reports for port authorities.
• Achievements:
• Received Best Trainer award several times.
• Received the Customer Service Award twice.
• Awarded the Kaizen award for contributions to Process Improvement.
• Consistently recognized as an excellent performer.

• Marketed and promoted healthcare products, strengthening customer relationships and building brand loyalty.
• Planned and executed marketing strategies to increase market share.
• Maintained task reporting and data management.
• Was a key contributor to achieving sales targets.