Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Projects
Timeline
Generic

Om Prakash Singh

Badlapur

Summary

Senior professional offering years of experience in banking industry which includes Card operations, Dispute Resolution, Escalation Management, and Project Management along with the Team management skills. With more than 12+ years of experience in banking and finance operations, I am desirous to secure a challenging position in a reputed organization and make a significant contribution to the success of the company with learnings, skills, experience, knowledge and be an out performer.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operation Manager

Pepper Money India Pvt Ltd.
Mumbai
07.2023 - 01.2024
  • Oversee cashback reconciliation and other financial transactions (Interchange income/Merchant commissions)
  • Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
  • Develop, implement, and maintain quality assurance protocols
  • Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
  • Ensure that operational activities remain on time and within budget
  • Track staffing requirements, hiring new employees as needed.

Manager-1

ICICI Bank Ltd.
Mumbai
01.2022 - 07.2023
  • Designing a new RPA (Robotics Process Automation)
  • Knowing objective of automation, output structure Judgmental assessment on effort vs ROI benefit
  • Attended vs unattended solutions, Fixed BID vs Time s Material model
  • Designing an unattended solution as a cyclical process on multi VDI
  • Identify independent input sources for unattended solutions
  • Limitations of applications involved viz
  • Cut-off times, pop ups Bot sizing to estimate requirement of a new VDI vs reutilization of existing VDI
  • Post deployment handover to line teams and training to use a tool
  • Access review of RPA BAN IDs (viz naming convention, no application access)
  • Monitor expiry and conduct periodic (6 monthly) renewals of RPA BAN IDs
  • Review of Jira status/ documentation of each project
  • VDI utilization viz inactive processes, failed / faulted processes.

Deputy Manager

Axis Bank Ltd.
Mumbai
11.2017 - 01.2022
  • Card operations (Prepaid Cards)
  • Handling prepaid card related queries which Include label creation, registration s funding of (Gift Card, Meal Card, and Smart Pay Cards)
  • Preparing daily MIS and Resolving the reconciliation and accounting related to prepaid cards
  • Processing the funding requests for loading of prepaid cards (Gift, Meal s payroll cards) at PAN India level
  • Corporate label ID creation of prepaid card and processing of prepaid cards requests at PAN India level
  • UAT’s for new product for Prepaid and Gift cards
  • End to End processing and knowledge of prepaid cards
  • Post issuance process in credit card payment part (Auto debit/Lien recovery s removal card cancellation s refund/excess cr bal refund)
  • Responsible for MIS reporting for Prepaid cards to senior Management
  • Automation in process of Prepaid cards through Robotics

Senior Officer

Yes Bank Ltd.
Mumbai
11.2015 - 09.2017
  • Working with AOT/OSD (Operation and Service Delivery) Department
  • Handling CASA A/C opening s Servicing for HNI Corporate Clients being a part of CPC transaction
  • Core handling of A/C opening process as define to my Roles s Responsibilities by Co-ordinating with PAN India Branches
  • Doing various Quality Checks to identify the errors for process improvement
  • Part of UAT testing for Flex cube Oracle upgrade
  • Instruction Team
  • As an authorizer doing authorizations of Modifications done by the maker in FCR at A/C and Cust ID level (Re-KYC, RD Redemption, Name Change…etc)
  • Ensuring Adherence to KYC and AML guidelines
  • Preparations of RCA of errors and implementation of resolutions.

Assistant Manager

IndusInd Bank Ltd.
Mumbai
03.2013 - 11.2015
  • Tatkal kits (Instant A/C) generation in Finacle
  • Logistic Management - Managing the Card vendors for Cards production, Cheque
  • Book printing, statements etc
  • Debit Card production through DCMS interfacing software meant for card management of IndusInd Bank
  • Hot listing and Issuing cards s pins to customers in case of loss, damage etc
  • Preparing production s Dispatch MIS, providing the same to department Heads on daily s Monthly basis
  • Attending Talisma Requests of (Contacts, PAN, and Address in Finacle under CRM option
  • UAT done for the various social schemes (Jeevan Jyoti yojana, Atal pension yojana, Suraksha Bima yojana), Aadhar Seeding in Finacle Updating 15G/H forms in Finacle
  • Preparing and Presenting MIS Reports pertaining to process and productivity
  • Coordinating with Managers and CPU heads for setup s implementation of various processes
  • Good experience in data analysis s preparation of Weekly and Monthly MIS/reports.

Operation Associate

ECS Pvt. Ltd.
  • Analytical Activities
  • EOD (End of Day Process)
  • Reconciliation of payment files and the figures from Visa and Master File
  • Closing SCR (Service complaint request) related to Reward Redemption, reversal under authority, miscellaneous debit and credit entry s cheque payment for IBL Bank
  • Uploading Card file, Positive Balance File (PBF) and Embossing File received from clients and vendor
  • Generating statements for accounts as per billing cycles.

Education

MBA - Finance

Pune University
01.2011

B.Com - Accounting and Finance

Mumbai University
01.2008

HSC - Commerce

CBSE Board
01.2005

Skills

  • Having a strong will to learn
  • Quick Learner
  • Good Interpersonal s excellent Computer Skills
  • Proactive, motivated, goal-Oriented s Problem Solver
  • Risk Management
  • Analytical Skills
  • Cash Management
  • Customer Service
  • Financial Transactions
  • Numerical Analysis
  • Problem Solving
  • Project Management
  • Leadership
  • Communication
  • Basics of Computer (MS Office - Word, Excel s power point)
  • MS-DOS- Win Family (98, 2000, XP, Vista, Windows 7)
  • SQL (Introduction to Oracle 9i SQL)

Certification

  • Completed Project management assessment certificate.
  • Post Graduate Certificate in Banking from AIIM EduSys Pvt. Ltd.
  • Certificate course in Tally 9.

Personal Information

  • Date of Birth: 08/10/87
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Marathi

Projects

Share khan Ltd., Investment Planning in context of Mutual Fund, To study the factors affecting the AUM and Average maturity of the Funds in last two years.

Timeline

Operation Manager

Pepper Money India Pvt Ltd.
07.2023 - 01.2024

Manager-1

ICICI Bank Ltd.
01.2022 - 07.2023

Deputy Manager

Axis Bank Ltd.
11.2017 - 01.2022

Senior Officer

Yes Bank Ltd.
11.2015 - 09.2017

Assistant Manager

IndusInd Bank Ltd.
03.2013 - 11.2015

Operation Associate

ECS Pvt. Ltd.

MBA - Finance

Pune University

B.Com - Accounting and Finance

Mumbai University

HSC - Commerce

CBSE Board

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