Omprakash Suryawanshi
Surat
Summary
Results-driven Center Operations Manager with 12+ years of progressive experience in e-commerce logistics and fulfillment operations. Proven track record of managing large-scale distribution centers with 1500+ team members, optimizing supply chain processes, and delivering exceptional operational excellence. Skilled in implementing Lean Six Sigma methodologies, managing warehouse operations generating ₹12+ Crores annually, and achieving significant cost savings while maintaining 99.2% order accuracy. Strategic leader adept at driving continuous improvement initiatives, vendor relationship management, cross-functional collaboration, and executing strategies to exceed organizational objectives and business goals.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Area Manager
Flipkart Internet Private Limited
05.2018 - Current
- Oversee end-to-end center operations managing 1500+ team members across 500,000 sq. ft. distribution center processing 10+ lakh orders daily
- Achieved 99.2% order accuracy and maintained 99%+ on-time delivery rates through optimized processes and comprehensive quality control initiatives
- Analyzed volume, capacity, and cost data to optimize middle mile routes and utilization, achieving 2.1 rs. cost per shipment reduction while maintaining service levels
- Reduced operational breaches (CPD & Functional Breach) through systematic process improvements, employee coaching, and accountability measures
- Implemented Lean Six Sigma methodologies resulting in 20% improvement in picking efficiency and 15% reduction in picking time
- Managed annual operations budget of ₹12+ Crores and achieved ₹2.5+ Crores in cost savings through vendor negotiations and process optimization
- Developed and enforced Standard Work procedures for recruiting, hiring, onboarding, picking, packing, and shipping across 650+ associates
- Led cross-functional initiatives with procurement and finance teams to establish fulfillment strategies across DC, stores, and vendor networks
- Mentored 15+ team members for career advancement, creating talent pipeline for leadership positions within organization
- Prepared comprehensive warehouse activity reports including KPIs, daily/weekly operations reports, functional breach, and CPD breach analysis
- Developed key performance indicators (KPIs) dashboard for real-time monitoring of operational metrics and performance trending
- Collaborated with senior directors using Lean Six Sigma to analyze and improve distribution operations, minimizing picking time and travel distance
- Scheduled all domestic outbound shipments (LTL and truckload) utilizing most cost-effective transportation methods
- Maintained FIFO rotation of product ensuring compliance with inventory management best practices and regulatory requirements
- Maintained and controlled physical condition of warehouse, supplies, security, facilities, and grounds to highest standards
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly and professionally
Warehouse Manager
M-KUL EMI Shopping Pvt. Ltd.
03.2016 - 05.2018
- Managed multi-product warehouse operations coordinating receiving, storage, distribution, and inventory management for multiple customer accounts
- Optimized warehouse layout resulting in 25% improvement in space utilization and faster order processing cycles
- Supervised warehouse team of 80+ personnel, implementing effective scheduling and delegation strategies to meet daily fulfillment targets
- Improved inventory accuracy to 98%+ by implementing automated control systems and conducting regular physical audits
- Reduced product damage by 30% through improved packaging methods and comprehensive staff training on proper handling techniques
- Established preventative maintenance program reducing equipment downtime by 40% and minimizing repair costs
- Negotiated favorable supplier contracts securing 15% cost reduction on procurement while maintaining product quality standards
- Ensured full compliance with OSHA safety standards, maintaining zero critical safety violations and reducing workplace incidents by 50%
- Maintained accurate and up-to-date inventory records ensuring that all inventory reports were prepared and distributed to customers
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize operational processes
- Developed maintenance and progress reports for management review and performance monitoring
- Reviewed warehouse operations throughout work process ensuring all products stored safely and securely
- Evaluated incoming shipments for quality issues and processed unacceptable materials for swift return to vendors
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding operational delays
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets
Store Executive
Larsen & Toubro Shipbuilding Ltd.
Surat
04.2012 - 02.2016
- Managed receiving, warehousing, and distribution operations for manufacturing facility with diverse inventory portfolio
- Maintained inventory accuracy through regular cycle counts and ERP system reconciliation, achieving 97%+ accuracy rate
- Implemented efficient storage solutions and inventory management systems optimizing warehouse space and reducing carrying costs
- Coordinated with multiple vendors on order placement, delivery schedules, and issue resolution ensuring smooth supply continuity
- Operated advanced warehouse equipment including automated storage/retrieval systems and forklifts safely and efficiently
- Prepared detailed shipping, receiving, and inventory reports for management review and compliance documentation
- Maintained compliance with all Health, Safety, and Environmental standards with zero critical violations during entire tenure
- Controlled inventory levels by conducting physical counts and reconciling with data storage systems for accuracy
- Implemented specific customer packaging requirements ensuring shipment integrity and customer satisfaction
- Ensured products were stocked correctly and safely throughout warehouse facility
- Minimized losses due to spoilage or damage by implementing proper handling techniques and storage conditions
- Optimized warehouse usage by implementing innovative storage methods and reorganizing items as necessary
- Monitored merchandise using inventory control system and maintained minimum/maximum par levels in automated system
- Rejected damaged items, recorded shortages, and corresponded with shippers to rectify issues promptly
- Facilitated smooth store transitions during relocation efforts, managing inventory transfers efficiently while minimizing disruptions
- Developed strong vendor relationships, negotiating favorable contract terms and ensuring timely delivery of supplies.
- Facilitated clear communication between warehouse teams and other departments within the organization for seamless operations integration.
- Coordinated an effective returns process, liaising with suppliers to resolve issues promptly while minimizing losses for the company.
- Assisted in the selection of new inventory management software, contributing to a more efficient and user-friendly system.
- Evaluated new storage solutions and technologies, recommending upgrades that improved overall storeroom functionality.
- Reduced time spent on manual tasks through automation initiatives implementation in coordination with IT department.
- Reduced stock discrepancies by conducting regular audits and maintaining accurate records of all stored items.
- Improved order fulfillment times with efficient space utilization and optimized storage layouts for various product types.
- Increased accuracy of inventory data by implementing routine cycle counts and cross-checking procedures.
Education
Master of Business Administration (MBA) - Supply Chain Management
Devi Ahilya University
Indore, Madhya Pradesh01.2011
Bachelor of Commerce (B. Com) - Economics
Barkatullah University
Bhopal, Madhya Pradesh01.2008
Skills
Center Operations Management: End-to-end oversight of large-scale distribution facilities with multiple shifts and diverse product categories
Team Leadership: Management of 1500 personnel across multiple hierarchical levels with mentorship and development focus
Process Improvement: Implementation of Lean Six Sigma methodologies, Standard Work procedures, and continuous improvement frameworks
Supply Chain Optimization: Strategic planning and execution of fulfillment strategies across distribution centers, stores, and vendor networks
Inventory Management: Maintenance of 98% accuracy rates through systematic controls, regular audits, and advanced WMS systems
Transportation Management: Optimization of domestic shipments (LTL and truckload) to minimize costs while maintaining delivery schedules
Vendor Relationship Management: Negotiation of favorable contracts, resolution of supply chain issues, and maintenance of strategic partnerships
Certification
Lean Six Sigma Green Belt Certification
Accomplishments
- Developed and executed comprehensive fulfillment strategies across distribution centers, stores, and vendor networks, ensuring seamless supply chain coordination
- Established strong relationships with key stakeholders across all supply chain functions to align strategies, objectives, and tactics for comprehensive measurement planning
- Implemented warehouse management systems (WMS) and technology-driven solutions to improve inventory accuracy, increase order throughput, and reduce fulfillment cycle times
- Analyzed supply chain data and key performance indicators (KPIs) to identify trends, assess performance, and drive continuous improvement initiatives
- Ensured compliance with regulatory requirements including customs regulations, shipping restrictions, and data privacy laws
- Led projects to optimize transportation routes, minimize shipping costs, and improve delivery speed while maintaining high service standards
- Provided leadership, mentorship, and guidance to logistics teams, fostering culture of excellence, collaboration, and continuous learning
- Collaborated with cross-functional teams including procurement, finance, sales, marketing, and customer service to align logistics strategies with business objectives
- Developed and implemented web-based tracking systems for improved monitoring and transparency of shipments and logistics operations
- Negotiated favorable contracts with suppliers and carriers, securing optimal pricing while maintaining strong working relationships
- Championed sustainability initiatives within logistics operations, reducing carbon footprint and waste while maintaining high service levels
- Conducted comprehensive risk assessments of critical logistical elements, implementing proactive mitigation strategies before disruptions occur
- Identified and implemented areas of opportunity for process improvement, leading to increased efficiency and reduced errors across operations
- Trained and developed team members through comprehensive training programs and performance evaluations, fostering positive work environment
- Implemented continuous improvement initiatives using Lean principles, resulting in significant cost savings and enhanced customer satisfaction
DECLARATION
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge and belief. I am committed to maintaining the highest standards of professional integrity and ethical conduct in all my endeavors. Date: / / Place: Surat, Gujarat Signature: _____
Timeline
Area Manager
Flipkart Internet Private Limited
05.2018 - Current
Warehouse Manager
M-KUL EMI Shopping Pvt. Ltd.
03.2016 - 05.2018
Store Executive
Larsen & Toubro Shipbuilding Ltd.
04.2012 - 02.2016
Bachelor of Commerce (B. Com) - Economics
Barkatullah University
Master of Business Administration (MBA) - Supply Chain Management
Devi Ahilya University