Omprakash Telugu

I aspire to contribute to a dynamic and professional environment where I can leverage my extensive skills and knowledge for organizational growth and advancement, while continuously enhancing my own capabilities.

• MS-Excel
• CRM
• BCMS
• CMS
• Arbor Customer Info

• Certificate of appreciation for Task support Project - Sales Olympiad and water purifier Best practice convention
• Certificate of participation in Promoter Basics TTT course
• Certificate of winner LinkedIn learning champion contest
• Certified Trainer & Facilitator from People strategists
• Project driven for sales of NPI’s (Ear Buds, Sound bars, OLED TV’s etc)
• Worked to get the Project of IOCL, BPCL & HPCL govt to Caretel infotech in bidding and skill show with capability to handover
• Worked to get the project of Whirlpool CC as part of being key role in Client management (Caretel infotech)

• Customer Relationship Management (CRM)
• Recruiting
• Human Resources (HR)
• Sales
• Training & Development
• Performance Management
• Hiring
• Sales Processes
• Customer Service Talent Management

• Father's Name: Madhava swamy T (Late)
• Date of Birth: 06/14/1988
• Gender: Single

• Zonal Sales Trainer (Sales productivity Management), Region average portfolio 500 cr with every year 20+% growth, Leading at team of 38 branch trainers, Recruited SD & JSD in place of SSE to cut down the Cost, Responsible for maintaining counter share in all categories, Premium product sellout and sellout activities. Resulted 29% Market share, Key accounts BAJAJ, RDRL, Sono vision, Croma, Vijay sales sellout exclusive drive, Initiated new training methodology as per Regional instructions for 35% counter share, Special focus on sub dealer market penetration and support done, Market sensing sharing, cross selling, Productivity maintenance, Benchmarking of Best practice
• Sales Trainer (Training and Development), Lead trainings to VG group products (Videocon, Sansui, kenstar, kelvinator, Philips & electrolux, Leading at team of 18 root trainers, Sellin participation with RM with the distributors, Dealers, Responsible for Secondary sale to increase quantity and value, Maintaining Training methodology, Responsible sell through and sellout 9% market share
• Assistant Manager (Training and Development), Process: Reliance, Whirlpool India, IHO, & IOCL, Hiring manpower as per the requirement of operations team, Employee engagement and Event management with new innovations to make employee more involved in training and developing knowledge, Designing schedule for the trainers to train the new hired batches, Working in close relation with operation and quality department to build the gap between OJT and class room training, Assist users in data reconciliation questions / clarifications, Work in coordination with Operations and Quality team for ensuring a smooth functioning of all the processes, Certifying and grading them by R & R, Arranging internal meeting with support staff of 4 processes for the performance improvement and revenue generation turn over of 5cr
• Sr. Team Leader (Operations) and Trainer (T & D), Process: Reliance Communications, Training with ice breakers for their attention and focus on training, Explaining with Role play activities, Training with examples for effective learning, As a Sr. Team Leader 2 SME’s with Team size of 12 Executives each, Daily follow up with SME’s on their Team Performance, Monitor the overall team performance reports which includes AHT, C-SAT, FCR, and Call Quality along with the Login and Productivity hours, To monitor CSR wise calls and arrange for training to cover up the loop holes, Work in coordination with Operations and Quality ensuring a smooth functioning of all the processes
• CSR (Operation and Team leader), Process: Tata Indicom prepaid customer care & Heritage Foods (Customer Care), Handling calls of the customers and resolving the issues of the Customer, Looking at the customer satisfaction by providing the required information to the customer, Maintaining AHT, Quality and Meeting all Metrics in KRA, Handling team of 20 agents downloading product information to all agents, Certifying the agents by conducting mock calls and certification tests, Providing complete information about product along with soft skill etiquettes, Sharing new ideas with client for better improvement of training modules, Making them prepare to generation maximum number of sales, Taking Refreshing training to bottom liars in sales, Motivating the agents to make sales on floor as per requirement, Meeting Service partners and training dealers and agents, Handling clients

SHOP MOT