Ongkar Chavan
Mumbai
Summary
Dynamic IT professional with extensive troubleshooting expertise, honed at JPMorgan Chase. Proven ability in automation and scripting, achieving a 50% reduction in manual processes. Strong collaboration skills complemented by proficiency in SQL and Bash scripting, driving successful software deployments and enhancing application performance. Passionate about delivering innovative solutions in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
JPMorganChase
Mumbai
06.2024 - Current
- Provided L2 support for various global clearing applications.
- Implemented comprehensive monitoring in lower environments using ITRS Geneos and Datadog APIs.
- Automated manual processes within the application, reducing manual effort by 50%.
- Collaborated with cross-functional teams, including development, to troubleshoot and resolve complex issues.
- Created and maintained comprehensive application documentation and training videos, resulting in a 20% reduction in onboarding time for new team members.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
- Automated functional UI testing is performed by the Development/Testing team using Selenium, Gherkin, and integrating the build in Jenkins, which was offered to be executed through the newly developed UI for the ease of the user.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
Senior Systems Analyst
National Stock Exchange of India Limited
Mumbai
04.2022 - 06.2024
- Providing application support for Trading Applications as a L3 Team and maintain the software on UAT/Build & Production deployments after business hours or weekends.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
- Tested newly deployed artifacts by executing various test scenarios on UAT environment.
- Perform analysis of production issues during live and supported Development team for the closure of the same.
- Performed deployments on UAT as well as Production server of Bug fixes & Enhancements.
- Successfully participated and completed mock activities.
- Corrected issues/bugs in existing shell script to achieve required functionality without any errors.
- Built workflows in jenkins and analyzed issues related to the same.
Associate Consultant
Capgemini Technologies India Ltd.
Mumbai
07.2019 - 03.2022
- Providing software solutions for Automobile client as a L3 Team and maintain the software on UAT/Build & Production deployments after business hours.
- Doing requirement analysis for the requirements to build a suitable environment.
- Maintain and build a UAT environment and automate the tasks with the help of shell scripts.
- Performed System Integrated Testing as well as Application Testing as and when required on UAT server as well as Production server.
- Scheduled and planned necessary activities on UAT as well as production server by coordinating with concerned Teams and managing downtime.
- Performed deployments on UAT as well as Production server of Bug fixes & Enhancements.
- Perform Database Backup, Application server reboot of application server.
- Fetch information from Database with the help of SQL queries.
- Analyze the issues, troubleshoot the issues and apply a fix for the same.
- If required, coordinate with the concerned team for the same.
- Have good knowledge on the process and coordinate/discuss issues with onshore team/client for the resolution/improvement.
- Coordinate with the L2 & L1 teams regarding the issues and apply fix for the same.
- Maintenance Project Description: A software support and maintenance project for providing support to the end users during production hours and maintaining the software post production hours.
Application Support Executive
Extrieve Technologies Pvt. Ltd.
Mumbai
09.2018 - 03.2019
- Provided IT support to company’s software by installing, setting up, repairing & maintaining software on user’s machines as well as maintain the software quality up-to-date on the backend.
- Performed System Integrated Testing as well as Application Testing as and when required on UAT server as well as Production server.
- Scheduled and planned necessary activities on UAT as well as production server by coordinating with concerned Teams and managing downtime for Production servers.
- Performed deployments on UAT as well as Production server of Bug fixes & Enhancements.
- Also produced and maintained various types of reports and documents for senior team members.
- Perform Database Backup, Application server reboot of application server.
- Generated MIS reports and also fetched records from Database with the help of SQL queries.
- Analyze the incidents during production hours, check logs of the application server and find out the root cause of the same and discuss with developers for preventing the same issue in future.
Trainee
Swan Solutions Private Limited
Mumbai
01.2018 - 08.2018
- Diagnosed and addressed software issues alongside experienced team members.
- Ensured compliance by completing preventive tasks on designated applications.
- Collaborated with team members to design impactful strategies during initial project phases.
- Produced supporting reports and documentation to help development team members complete project work.
- I shadowed team engineers to learn new skills.
- Participated in team-based project work, demonstrating the ability to fill multiple roles.
- Resolved customer issues by establishing workarounds and solutions to debug, and create defect fixes.
Education
Bachelor of Science - Information Technology
SS & LS Patkar College of Arts & Science
Mumbai09.2017
Secondary School Certificate (SSC) -
Shree Ekveera Vidyalaya
Higher Secondary Certificate (HSC) -
Nirmala Memorial Foundation College of Commerce & Science
Skills
- Extensive troubleshooting
- Linux
- SQL
- Middleware (WAS, Tomcat, Web 20)
- Databases (Oracle, MySQL, PostgreSQL, DB2)
- Bash, Python scripting
- Automation
- Selenium, Gherkin
- Jenkins
Languages
Marathi
First Language
English
Advanced
C1
Hindi
Upper Intermediate
B2
Marathi
Proficient
C2
Accomplishments
- Awarded the FAST STARTER award for outstanding performance in September 2020
- Awarded the STAR award for extraordinary contributions during Q4 of FY 2020
Certification
- Red Hat Certified System Administrator (RHEL 8)
- Microsoft Certified: Azure Fundamentals
References
References available upon request.
Timeline
Associate
JPMorganChase
06.2024 - Current
Senior Systems Analyst
National Stock Exchange of India Limited
04.2022 - 06.2024
Associate Consultant
Capgemini Technologies India Ltd.
07.2019 - 03.2022
Application Support Executive
Extrieve Technologies Pvt. Ltd.
09.2018 - 03.2019
Trainee
Swan Solutions Private Limited
01.2018 - 08.2018
Bachelor of Science - Information Technology
SS & LS Patkar College of Arts & Science
Secondary School Certificate (SSC) -
Shree Ekveera Vidyalaya
Higher Secondary Certificate (HSC) -
Nirmala Memorial Foundation College of Commerce & Science
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