Hi, I’m
Onil Jain
Fin-crime Analyst - Disputes, ATM/Chargeback and Recovery
Indore
Summary
Detail-oriented and results-driven FinCrime Analyst with a proven record of managing complex chargebacks, issuer disputes, and recovery operations across APAC, EMEA, and US markets. Skilled in navigating Reg-E, AML, and KYC frameworks, ensuring every case is handled with precision, compliance, and customer empathy. Recognized for leadership in high-value dispute handling, training peers, and strengthening fraud-risk controls through analytical insights and process excellence.
Known for delivering consistent quality, maintaining calm under pressure, and driving measurable impact in global FinCrime operations — combining regulatory knowledge with a hands-on investigative mindset to protect customer trust and institutional integrity
Overview
8
years of professional experience
2
Certifications
2
Languages
Work History
Revolut
FinCrime Analyst Disputes/ATM and Recovery
06.2023 - Current
Job overview
- Spearheading chargeback and issuer dispute investigations across US, ensuring accurate resolution within regulatory and scheme-mandated timelines.
- Conducting end-to-end analysis of unauthorized transactions, payment fraud, and chargebacks, ensuring full adherence to AML, KYC, and Reg-E standards.
- Acting as a Recovery Agent for escalated disputes and Pre-Arbitration cases, driving efficient fund recovery and improving dispute success metrics.
- Monitoring transactional behavior to identify financial crime patterns and money-laundering typologies, delivering insights aligned with AML frameworks and Revolut’s risk appetite.
- Partnering closely with Legal, Compliance, and Customer Operations teams to streamline workflows, mitigate loss exposure, and maintain global dispute compliance standards.
- Building specialized expertise in US Regulation E and international chargeback policies, consistently ensuring audit-ready case handling and process accuracy.
- Collaborating cross-functionally to strengthen fraud-risk controls and preventive policies, enhancing recovery performance and overall dispute turnaround time.
- Analyzed market trends to inform strategic decision-making processes.
- Mentoring and training new analysts, providing deep process knowledge, and contributing to the development of FinCrime training resources.
- Recognized for maintaining exceptional quality, precision, and regulatory compliance across high-value and complex dispute portfolios.
- Developed data-driven reports to enhance operational efficiency.
- Conducted detailed financial analyses to support budgeting efforts.
Amazon
Senior Customer Service Executive
01.2018 - 06.2023
Job overview
- Coordinated with internal Risk and Operations teams to resolve payment- or order-related concerns effectively.
- Handled complex customer escalations with empathy, accuracy, a.nd process compliance, ensuring high satisfaction and trust.
- Maintained top-tier quality and productivity metrics, consistently exceeding service benchmarks and audit standards.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Education
Rabindranath Tagore UniversityBhopal, India
Bachlore in Computer Application from Computer Applications Development
04.2001
Skills
Chargeback
Payment Card Processing
Dispute Resolution
Fraud Detection
Risk Assessment
Regulatory Compliance
Customer Advocacy
Recovery
Financial Crime Investigation
Analytics
Report preparation
Root-cause analysis
Certification
Skill Certification: Looker - Basic
Timeline
FinCrime Analyst Disputes/ATM and Recovery
Revolut
06.2023 - Current
Senior Customer Service Executive
Amazon
01.2018 - 06.2023
Rabindranath Tagore University
Bachlore in Computer Application from Computer Applications Development
04.2001