Onila Banja

• Business Risk & Audit Leader for Randstad Offshore Services (ROS), which is a shared service centre for other Randstad entities. Key areas managed

Control management

• Owner for Identifying and Monitoring Business controls relevant to shared service centres,
• Lead and Drive the Bi Annual KCF (Key control framework) assessment for ROS.
• Ensure In Control Action Plan (ICAP) is prepared with updated issues and relevant action plans that were identified during the assessment.

Risk Management

• Facilitate the Q2 & Q4 Risk Assessment exercise, Collaborate with onshore and offshore stakeholders in identifying current and emerging risks, prepare risk scores and work with business owners to prepare mitigation plans to remediate risk for the year.
• Facilitate discussion on Fraud Risk (Q3) to prepare and evaluate Fraud Risks for the business.

Internal Audit Plan

• Spearhead discussions with President and key senior leadership in identifying current risks and audit areas to prepare Annual Audit Plan.
• Perform audit and present conclusions to Randstad BR&A leaders and Senior management team, Identify and follow up on issues and actions from any audits.

In control statements - Evaluate all Risk and Audit actions to prepare and get the Incontrol statement signed off by ROS Senior leaders.

Investigations - Perform Investigations & Forensic testing incase of escalation or incidents of Fraud or Misconduct reported.

Other support compliance activities such as - POSH, EHS, Data management, BCP, Crisis management, Vendor management etc

ROS - VP Compliance - Jan 2020 - Oct 2022

• Worked with BR&A Leader for RUS in setting up key controls for ROS in 2020, Identified controls relevant to SSC and localized controls wherever required.
• Collaborated with RUS, HR, RIPL and other functional teams to review and modify policy and procedures to ensure adherence of Business practices to global policies & procedures Eg : Misconduct reporting, H&S, CSR, Payroll, P2P, Vendor management etc
• Participated in ROS Leadership Meetings and assist ROS Senior leadership with Planning and Mitigating Risks during COVID.
• Created and Facilitated the ROS Back to work plan in 2021.
• Work closely with RUS, RIPL & other A&A teams, In best practicing risk activities and governance principles within ROS
• Managed a team of compliance analysts (RUS & RSR compliance team) (2021 - 2022).
• Supported as back up Operations lead for ROS, Managing all activities related to Facilities, RIPL Finance account management, Data Analytics etc. - (2020 - 2021)

• Service Delivery leader for Shared Service centre for Franklin Templeton's Back office personnel aligned to its Global Compliance & Legal team, Led a team of 30 + Compliance staff and 10 + Para Legal and Legal staff members .
• Partnered with Chief Compliance Officer's globally in creating Business Strategy, Providing thought leadership to improve process & quality in performance.
• Assisted in Capacity planning, Budget management, Business / Process Transition, Hiring, Performance Management and KPI assessments for teams aligned.
• Supervised Process audits, risk assessments and regulatory filings to ensure adherence to statutory and regulatory requirements.
• Drive Business excellence by Process re engineering, upskilling, cross skilling and driving automation projects to achieve the Global Compliance team's vision of creating a Centre of Excellence.
• Locally was part of FT's Management Committee member and worked on supporting Senior leadership team in identifying and monitoring emerging risks for the FTIS India organization.

The role panned across functional areas of

1) Global Compliance (Personal Trading, AML/KYC & Transaction Monitoring, Global Compliance Risk & Control Monitoring & Compliance/Escalation Reporting teams)

2) Investment Compliance & Para Legal (Proxy Voting Team, Substantial Shareholder Reporting and Prospectus & N1A Filing, ADV Regulatory reporting teams) and

3) Legal & Contract Management teams.

• Responsible for reviewing, maintaining and enforcing process and business controls over all operating policies and procedures for SYF-India
• Develops, lead and execute the annual testing plan, identify potential gaps, and follows through on reporting, escalation, and resolution.
• Manage communication and collaboration with global stakeholders viz includes – Global Testing heads, Legal, Audit, and regulators on risk related topics
• Partner with business and functional teams in identifying assessing (RCA) , document and communicate emerging risks and themes through the early warning meetings and reporting on to senior leadership.

• Design and Execute Compliance programs & initiatives for the Business.
• Owned deployment of GE Policy, management of business Policy & Procedure and monitoring of relevant statutory & legal compliances for the business.
• Guide senior leadership in balancing risk management practices by recommending change in business practices as required.
• Assist the Global compliance team in identification of risks and support with reviews and audits as requested.
• Investigate and provide subject matter expertise in identifying and investigating Fraud in business policy, Integrity, controllership & other compliance violations. Also supported the HR team in Ombudsman and POSH (Prevention of Sexual Harassment) committees in investigation and employee redressal issues.

Notable Achievement : Created the RENEW Compliance Program and Framework for GE Money, The key focus of the program was proactive Risk identification & Reporting. The goal was to ensure employees understand the importance of adhering to compliance requirements which would lead to better productivity and a zero surprise process.

• Managed and led the team in implementation of the companywide compliance program/s known as the GE Spirit & Letter.
• Identify risks and recommend opportunities for process improvement and risk controls development
• Interpreted policies, procedures, compliance requirements and manage compliance escalations

Notable Achievement : Transitioned Sales compliance program to the India site. Created and implemented the sales audit verification program. Built a team of 35 sales audit analysts supporting sites globally.

• Responsible for leading the Fraud and Risk management team .
• Led the function in proactively identifying gaps and assisted in problem-solving and identifying actions to mitigate gaps.
• Process Owner for all Business Compliance Training & Communication, Management of Issues, Escalations, & Ensuring adherence to Business compliance norms.

• Manage data quality and availability for Quality Assurance teams.
• Manage onboarding and back end management of QA applications
• Develop data visualizations and reports from QA data for various business leaders across the enterprise, for identifying risks and planning risk mitigation actions.

Started as a customer service representative and moved into a Quality Assurance role within a year.

In the QA team applied quality assurance expertise in monitoring quality of customer service, observed monitoring trends, identified transactions and processes that may require further audit or review, and presented outcomes and recommendations to mitigate gaps to the operations team for resolution.