Onisha Kharsynteng
Shillong
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Hotel Receptionist
Hotel Cloud Social
Shillong, India
06.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
Hotel Receptionist
Hotel Mcrown
Shillong, India
01.2019 - 05.2022
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
Education
Bachelor of Arts -
ALL SAINT DIOCESAN HIGHER SECONDARY SCHOOL
Shillong, India03.2017
Skills
- Reservation Management
- Professional Appearance
- Patience and Tolerance
- Microsoft Office
Languages
English
Hindi
KHASI
Timeline
Hotel Receptionist
Hotel Cloud Social
06.2023 - Current
Hotel Receptionist
Hotel Mcrown
01.2019 - 05.2022
Bachelor of Arts -
ALL SAINT DIOCESAN HIGHER SECONDARY SCHOOL