Onkar Gavhane
Pune
Summary
To give my best in my professional pursuit for overall benefit and growth of the company that I serve by facing the challenges. I will show my caliber and gain some experience.
Senior Technical Support Engineer specializing in Software and Hardware Troubleshooting. Experienced with Most of Operating Systems and Networks in troubleshooting and support. Strong background in Technical Operations and customer relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SME- Technical Support Specialist
Infosys Ltd
08.2022 - 06.2024
- Supporting the agents, Meet the SLAs Critical and non-critical ASA,AHT, Routing Tickets, Coaching Agent One on One, Collaboration with various teams to meet the Critical SLA, Supporting OCI Cola Platform, Cloud platform, Worked on executive support as well, Monitoring Tools -Chime, Finesse Service now, Experience in Service now tools query, reports ,Day on Day reports, Hops reports, Microsoft azure admin tools, Work on Movex Nexus terminal Mainframe UK, Mainframe US, Bit locker recovery key, Weekly Client meetings, Knowledge transfer
- Interfaced with client leads and became trusted advisor or confidant to client.
- Coordinated strategic plans for administrative services management and optimization to best use available resources.
- Responsible for installation and configuration of Azure services, Assist with all stages of the test, development and maintenance, Manage Azure subscriptions, Manage resource groups, Manage role-based access control, Implement and manage storage, Implement Azure backup, Deploy and manage virtual machines (Create and configure VMs for Windows ), Manage VM's backups, Configure and manage virtual networks, Monitor and troubleshoot, Create and configure a Network Security Group Implement Azure load balancer
- Handled complex problems and issues by understanding root causes and implementing solutions.
Senior Technical Support Engineer
Dixit Infotech Client Reliance Jio - Ghansoli
11.2019 - 04.2022
- Solving customers issues through Remote installing applications and computer peripherals, Worked on citrix environment and troubleshoot various citrix issues, Manage , configure and Troubleshoot all Tenants POS devices H/w and S/w, Address User tickets regarding H/W ,S/W, Networking and cloud computing ,also work on AWS environment e.g
- EC2,S3,Loadbalancer Etc., Follow-up the daily task with the team members and ensure that all incidents engagements updated correctly, Hardware issues after basis troubleshoot done coordinating with vendor management team
- Vendor Team checking asset under warranty or not and log case with Lenovo, HP, Dell etc., Responsible for installation and configuration of Azure services, Assist with all stages of the test, development and maintenance, Manage Azure subscriptions, Manage resource groups, Manage role-based access control, Implement and manage storage, Implement Azure backup, Deploy and manage virtual machines (Create and configure VMs for Windows and Linux), Manage VM's backups, Configure and manage virtual networks, Monitor and troubleshoot, Create and configure a Network Security Group Implement Azure load balancer
Remote Support Engineer
RBL Bank Impact Payroll (1month)
06.2019 - 07.2019
- Provide technical support for Etisalat E2E Devices S/w and H/w, Perform Surveillance, KPI Monitoring, Server Installing Microsoft packages, VM Support,Citrix environment support
- CR creation (Change Request)
- IP assignment
Desktop support engineer
Kaizen IT Services Pvt LTD
06.2018 - 06.2019
- Handle inbound and outbound technical calls and provide the technical support needed for the TE VIP customers, Handling all domain and email troubleshooting and support, Assisting customer with "Static IP" configuration and troubleshooting, Handling TE-Wifi (Wifi-Venue) for public wireless customers
Professional Development
Education
Bachelor In Electronics and Telecommunication - Electronics and Telecommunication
Skn Sinhgad college of engineering, Korti - Pandharpur
05.2017
Diploma In Electronics and Telecommunication - Electronics and Telecommunication
Karma yogi Polytechnic college, Shelve
05.2013
10th Class - SSC
Terna Public School
05.2010
Skills
- Help desk and tech support: Hardware Assembly, Maintenance, Peripherals, Printers, Drivers
- Networks Configuration: Servers, Routers, TCP, LAN Technology, Fiber Optics Fundamentals
- Operating Systems: Windows servers 10, 11, Server 2016, Linux, Ubuntu
- Leadership and Operations: Customer Service-Oriented, Exceptional Verbal and written communication skills, software training and implementation, Efficient multi-tasker
- Application development and programming Languages, Basic Java, HTML, CSS
- Azure data solutions
- Customer Service
- Cloud services, SCCM client deployment, Active directory services, port opening RDP, MS office 365 Azure etc
- On-Premise infrastructure
- Technology auditing
Certification
- Basic Networking ,CCNA Azure, Aws Course certification.
Swimming .Playing volleyball. Trekking
Free life environment.
Timeline
SME- Technical Support Specialist
Infosys Ltd
08.2022 - 06.2024
Senior Technical Support Engineer
Dixit Infotech Client Reliance Jio - Ghansoli
11.2019 - 04.2022
Remote Support Engineer
RBL Bank Impact Payroll (1month)
06.2019 - 07.2019
Desktop support engineer
Kaizen IT Services Pvt LTD
06.2018 - 06.2019
Professional Development
Bachelor In Electronics and Telecommunication - Electronics and Telecommunication
Skn Sinhgad college of engineering, Korti - Pandharpur
Diploma In Electronics and Telecommunication - Electronics and Telecommunication
Karma yogi Polytechnic college, Shelve
10th Class - SSC
Terna Public School
Similar Profiles
Manas PatwardhanManas Patwardhan
Consultant at Infosys LtdConsultant at Infosys Ltd
Gyanender SinghGyanender Singh
Technology Lead at Infosys LtdTechnology Lead at Infosys Ltd
RAHUL GUPTARAHUL GUPTA
Principal Consultant - Digital & AI Transformation at INFOSYS LTDPrincipal Consultant - Digital & AI Transformation at INFOSYS LTD