Onkar Motewar

• Utilized ServiceNow to streamline issue tracking, boosting resolution efficiency.
• Diagnosed and fixed critical system failures to improve service uptime and reliability.
• Coordinated with developers to resolve escalated issues and expedite fixes.
• Leveraged Confluence to organize documentation, enhancing accessibility for team members.
• Enhanced system performance by troubleshooting complex software and hardware issues.

Tech Stack

Job scheduling Tools- Autosys, Apache Airflow

Databases- Snowflake, Oracle, MySQL,

Ticketing Tools - ServiceNow, Moogsoft

Cloud Components- AWS S3, EMR, EC2 , Openshift

Log Monitoring Tools- Aws cloudwatch , Splunk

Operating System- Linux , Windows

Application Server - Apache Tomcat

Messaging application- Apache Kafka

• Project Description:
• VolPay is an ecosystem of business services for payments which includes capturing the payment and processing it and distribute it to clearing system
• Spread over the entire payments lifecycle, from capture to clearing
• Built on microservices architecture, VolPay is inherently real-time and24x7, application for real time payments
• Project Responsibilities & Contribution:
• As a; responsible for analysing and resolving real time issues of customers
• Preparing impact analysis document and Knowledge base articles on various modules
• Responsible for tracking the defects till closure using quality control
• Managing the team resources and preparing the weekly report of outstanding issues for management
• Maintaining the environments and perform deployment on Microsoft Azure Openshift
• Understanding the problems, analysis of issue and provide optimized solution to the issue
• SkillSet:
• Log Analysis, ServiceNow, JIRA, Postman, Kibana, OpenShift, Docker, Apache Tomcat, MongoDB, Cassandra, MsSQL, KAFKA, RabbitMQ, ZooKeeper, Linux

• Project Description:
• Source Capture Optimization, it is totally web based solution and it enables customers to deposit their cheques from their desktop computers
• Source Capture Solution is designed in a way that it can be accessed through variety of scanners (Panini, Smart Source and Canon).user can submit the deposit once checks are scanned
• Channels Can Be Various Types Like Customer, Branch, Merchant Channel Etc
• SkillSet:
• Windows11/10, IBM DB2, Javascript, Css, Websphere8.5, Apache Tomcat, Eclipse Ide
• Software Methodology
• Agile Methodology, Kanban