Onkar Sahu
Raipur
Summary
Dynamic Lead Service Engineer with a proven track record at IPLT Electric Pvt. Ltd., excelling in high-voltage systems and root cause failure analysis. Expert in team leadership and customer relationship management, driving service uptime and satisfaction while delivering impactful technical training to enhance operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Service Engineer
IPLT Electric Pvt. Ltd.
Dhar MP
11.2024 - Current
- Responsible for inspecting, diagnosing, and repairing electric trucks, focusing on high-voltage systems including lithium-ion battery packs and drive components.
- Managed workshop operations and coordinated field service activities to minimize downtime for fleet operations.
- Delivered technical training to technicians and support staff on EV systems and safety protocols.
- Supervised and guided service teams across multiple customer locations to maintain high service uptime and satisfaction.
- Played a key role in ensuring vehicle reliability, adherence to service KPIs, and quality compliance.
Works Manager
Tulsi Automobile (Authorised Mahindra Truck & Bus Dealer)
Tilda
10.2018 - 10.2024
- Handled complete workshop operations and managed end-to-end service processes for HCV/LCV vehicles.
- Coordinated field service and resolved critical breakdowns, customer complaints, and warranty cases (AMC, FSC).
- Conducted root cause analysis for field failures and implemented preventive modifications.
- Monitored parts inventory, optimized stock levels, and ensured minimal service delays.
- Maintained service standards, documentation, and customer satisfaction metrics.
Education
B.E. - Electronics & Telecommunication
CSVTU Bhilai
01.2021
Class XII -
01.2014
Class X -
01.2012
Skills
- Root cause failure analysis
- High-voltage systems
- Diagnostic troubleshooting
- Technical training
- Root cause analysis
- Customer relationship management
- Team leadership
- Service operations and field diagnostics
- Proficient in DMS
- Proficient in MS Office
- Team management
- Customer service
- Parts control
Certification
- Basic Induction Training – Mahindra RTC
- MShiksha e-Training – Mahindra & Mahindra
- HCV Master Technician Training – Chakan, Pune (2020)
- EMS System Training – Chakan, Pune (2020)
Languages
- Hindi
- English
Personal Information
Date of Birth: 02/12/96
Timeline
Lead Service Engineer
IPLT Electric Pvt. Ltd.
11.2024 - Current
Works Manager
Tulsi Automobile (Authorised Mahindra Truck & Bus Dealer)
10.2018 - 10.2024
B.E. - Electronics & Telecommunication
CSVTU Bhilai
Class XII -
Class X -
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