ONKAR SINGH GILL
Service Delivery Lead
Noida,UP
Summary
Results-driven procurement leader with over 15 years of global experience in strategic sourcing, contract management, and supplier engagement across diverse sectors including IT, finance, oil and gas, and non-IT. Demonstrated expertise in driving cost optimization initiatives, enhancing supplier relationships, and implementing robust governance frameworks to ensure compliance and operational excellence. A proven track record of delivering measurable results through innovative procurement strategies and a commitment to continuous improvement. Adept at navigating complex supply chains and fostering collaboration to achieve organizational goals.
Overview
15
15
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Service Delivery Lead – Procurement
WNS Global Services
02.2025 - Current
- Speared end-to-end procurement operations for global clients, managing categories such as indirect, IT, MRO, and professional services.
- Served as the primary point of contact for clients, addressing concerns promptly and professionally.
- Ensured compliance with industry standards and regulations through rigorous quality control measures.
- Achieved high levels of customer satisfaction by consistently exceeding performance targets across multiple projects.
- Led cross-functional teams to deliver complex projects on time and within budget constraints.
- Reduced costs by optimizing resource utilization and eliminating redundancies in the service delivery process.
- Negotiated contracts with vendors to secure competitive pricing while maintaining quality standards in service delivery.
- Conducted regular team meetings to review progress, address challenges, and share best practices.
- Established clear objectives for each project phase, monitoring progress closely against pre-defined milestones.
- Collaborated with stakeholders to define project requirements and set realistic expectations for service delivery outcomes.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed scalable processes that allowed the organization to accommodate increasing demands without compromising on quality or timelines.
- Key Achievements:
- Achieved cost savings of $2 million through strategic vendor negotiations and sourcing initiatives.
- Designed and implemented a Lean-based automation model, improving procurement cycle time by 50%, and reducing errors by 40%.
- Consistently exceeded SLA targets, contributing to a client CSAT score of 100%.
- Conducted fit-gap assessments across procurement, finance, and compliance teams to define a future-state Target Operating Model (TOM).
Category Specialist (Manager)
Genpact India Pvt Limited
06.2022 - 02.2025
- Managed sourcing activities for IT and non-IT products, marketing and professional services, and HR consulting, focusing on contract negotiation and total cost of ownership (TCO) evaluation.
- Conducted RFX processes, managed NDAs, and assessed vendor proposals using both quantitative and qualitative criteria.
- Achieved a 15% reduction in total spending through strategic vendor negotiations.
- Delivered weekly category updates to leadership, and provided comprehensive support for vendor selection and contract management.
- Issued RFPs to secure competitive market pricing for ongoing projects.
- Collaborated with subject matter experts to address various aspects of due diligence for third-party suppliers, including credit checks, working capital analysis, information security, compliance with the UK Modern Slavery Act of 2015, and adherence to organizational policies like the Code of Conduct and External Relations Policy.
Sr. Strategic Sourcing Associate (Deputy Manager)
WNS Denali
10.2021 - 06.2022
- Sourced IT and telecom category products and services, including maintenance support for existing software and hardware.
- Negotiated contracts, Statements of Work (SOWs), Variation Letters, Renewal Letters, quotations, and bids, managing over 100 contracts with third-party suppliers.
- Conducted commercial negotiations, due diligence management, and contract management.
- Performed spend and market analysis to identify the best market prices for ongoing projects and services.
- Prepared weekly category slides for presentation to the Procurement Head and Category Managers.
- Reviewed and redlined agreement drafts from partners, coordinating with other teams, as needed.
- Created pipelines and CIFs to request DocuSign for contract signing, ensuring proper approvals from the Legal and Finance teams.
- Negotiated 'EOM 45 days' payment terms, and ensured supplier adherence.
- Issued RFPs to secure the best possible market prices for ongoing projects.
- Collaborated with Subject Matter Experts on various sections of DDQs for third-party suppliers, including Credit Checks, Working Capital, Information Security, the UK Modern Slavery Act 2015, the Code, and the External Relation Policy.
- Enhanced communication between internal stakeholders and suppliers, minimizing misunderstandings during the procurement process.
- Streamlined procurement operations for better cost savings and faster turnaround times.
- Maintained documentation for all purchases.
Lead Analyst
American Express
10.2018 - 10.2021
- Managed various functions, including PO release, supplier follow-up, shortage report preparation, and updating data in ERP.
- Released purchase orders (PO) with proper email communication.
- Negotiated with suppliers for earlier or delayed delivery of materials, based on production site demand.
- Continuously followed up with suppliers and forwarders to ensure timely delivery of materials to meet production line requirements.
- Checked the availability of materials with common manufacturing part numbers, and transferred the required quantities to address shortages.
- Negotiated with suppliers on monetary terms, credit payments, freight savings, timely delivery, and warranty-guarantee terms.
- Continuously updated knowledge of industry best practices and emerging trends, sharing insights with colleagues to drive continuous improvement within the team.
- Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.
Procurement Operation Analyst
Accenture Solution Pvt Ltd.
11.2016 - 10.2018
- Managed IT procurement for hardware and software.
- Provided daily support to the team manager.
- Offered process and transaction support.
- Identified and drove process improvement opportunities for the Contingent Worker Process.
- Influenced stakeholder behavior through strong relationships and needs assessments.
- Ensured specifications met business needs using client standards and agreement templates.
- Maintained quality and service standards to support the Accenture-Client relationship, and deliver continuous improvement.
- Clarified incoming requests and ensured clear specifications for selecting the best spot-buying options.
- Identified potential vendors and obtained quotes per client policy.
- Created purchase orders in ERP, and ensured timely material availability.
- Handled catalog management, production scheduling, price negotiation, order management, spot buying, SOW, CAFAE, purchase history, purchase analysis, vendor development, performance evaluation, management, strategic sourcing, and e-sourcing.
- Coordinated internally to respond to service requests, inquiries, and complaints.
- Conducted on-site troubleshooting.
- Assisted in the development of procurement policies and procedures, ensuring compliance with industry standards and best practices.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
Procurement Engineer
Punj Lloyd Limited
10.2010 - 09.2016
- Run the RFQ independently, and he should be able to close it on his own.
- Evaluating vendors, negotiating the price, delivery schedule, and terms and conditions with them.
- Played a crucial role in the development of annual procurement budgets, aligning material needs with financial constraints.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Vendor registration on the tool. Coordinate with all regional (India/Overseas) sites regarding their daily work and concerns.
- Reduced lead times by collaborating closely with suppliers, ensuring timely delivery of critical components.
- Implemented a vendor management system to track and evaluate supplier performance, reducing the risk of supply chain disruptions.
- Leveraged data analytics tools to make informed decisions about vendor selection based on factors such as price competitiveness reliability historical performance track record.
- Improved procurement efficiency by streamlining processes and implementing automation tools.
- Created monthly and quarterly budget reports comparing projected costs with actual performance.
- Maintains partnerships with whole supply chain to drive regular performance reviews against quality, cost and delivery.
- Approved requisitions, placed purchase orders and expedited goods and services to meet Just In Time (JIT) inventory controls.
Education
PGD - Supply Chain Management
CII Institute of Logistics
01.2016
Diploma - Mechanical Engineering
Punjab Technical Board of Education and Industrial Training
01.2010
Skills
Strategic sourcing expertise
Contract administration
Supplier relationship management
Risk management analysis
Comprehensive P2P process management
Process optimization
Third-party risk assessment
Global procurement
Certification
Primary Research Training - WNS Procurement
Awards
- Macro Man Award (AMEX): For automating procurement processes, improving efficiency and accuracy.
- Quarterly Performance Award (Genpact): For outstanding sourcing savings and service delivery.
- Spotlight & Appreciation Awards: For consistent high-quality results and stakeholder engagement.
- Vendor Negotiation Excellence: Managed 100+ contracts, achieving significant cost savings.
- Regulatory Compliance Leadership: Ensured adherence to data privacy, security, and procurement standards.
- Disaster Recovery Planning: Developed strategies ensuring business continuity.
- IT & Telecom Project Management: Delivered projects on time, within budget, and to quality standards.
- Asset Management: Optimized IT/telecom asset lifecycle and resource utilization.
Timeline
Service Delivery Lead – Procurement
WNS Global Services
02.2025 - Current
Category Specialist (Manager)
Genpact India Pvt Limited
06.2022 - 02.2025
Sr. Strategic Sourcing Associate (Deputy Manager)
WNS Denali
10.2021 - 06.2022
Lead Analyst
American Express
10.2018 - 10.2021
Procurement Operation Analyst
Accenture Solution Pvt Ltd.
11.2016 - 10.2018
Procurement Engineer
Punj Lloyd Limited
10.2010 - 09.2016
Diploma - Mechanical Engineering
Punjab Technical Board of Education and Industrial Training
PGD - Supply Chain Management
CII Institute of Logistics