ONKARA MURTHY N

Company Overview: IT Infrastructure Solution Provider.

• Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
• Developed new business opportunities in existing customer portfolios to meet, upgrade, and cross-sell revenue targets.
• Applied excellent negotiation, upselling and sales techniques to maximise revenue.
• Analysed client needs to recommend products and services that matched their requirements, enhancing client satisfaction.
• Developed and maintained strong relationships with key accounts, leading to a 15% increase in annual revenue.
• Presented at industry events as a representative of the company, enhancing brand visibility among potential clients.
• Led strategic commercial negotiations to enable long-term, profitable growth.
• Actioned customer feedback to improve product and service provisions.
• Built and capitalised on relationships by networking with important influencers and decision-makers to position company as premier industry brand.

Company Overview: IT Infrastructure Solution Provider.

• Provide IT Infrastructure Solutions like Networking, AV, Power Backup, Storage, End Computing Services to Customers
• Cultivated relationships with potential customers, identifying needs and gaining excellent feedback on customer reviews.
• Projected expected sales volume and profit for existing and new accounts.
• Analyzed costs, competition, and trends, adjusting sales prices to maintain a 15% net profit margin.
• Landed 20 new customers over a year while improving customer retention.
• Identified revenue, collection, and activity goals, comparing past and projected revenues to marketing goals, and increasing year-to-year revenue.
• Developed processes for lead generation leading to revenue growth.
• Experimented with messaging to new potential customers, increasing conversion rate.
• Used LinkedIn and email outreach to qualify, prospect, and get in contact with new leads.

Company Overview: IT Infrastructure Solution Provider

• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Met with clients, delivering presentations, and educating on AV and Structured Cabling product and service features and offerings.
• Established and cultivated solid business relationships with new or existing customers.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers, and found new ones by identifying needs and offering appropriate services.
• Demonstrated AV products to show potential customers benefits and advantages and encourage purchases.
• Built relationships with customers and the community to establish long-term business growth.
• Developed compelling presentation decks to gain approval for ideas, and communicate results.

Company Overview: Authorized Distributor and Service Provider for Jabra Products.

• Met with customers to discuss service needs and develop effective and practical solutions (B2B).
• Promote the purchase of service contracts, such as AMCs and warranties, by detailing the benefits of each to customers.
• Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
• Updated existing customers on new products, updated services, and changes in accounts to maintain good rapport and increase sales.
• Take Ownership of Escalation queries and Pro actively follow through to resolution.
• Managed Preventive maintenance activities like Service camps/Floor Audits at customer premises.
• Ensure all customers - queries are investigated and resolved; escalate issues if appropriate to the Sr.Manager.
• I worked as a Level 1 contact person for service escalation for South India.
• Authorised Distributor and Service Provider for Jabra Products.

Company Overview: Authorized Distributor and Service Provider for Jabra Products

• Handled On-Site and Off-Site Support.
• Answered incoming support inquires via chat, phone and email.
• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service (SLA).
• Escalated and re-produced problem to internal development sources to reach solution.
• Provide High level Technical Support to external Customers at their location.
• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Provided customer feedback to team to facilitate project road map and relationship planning.
• Analyzed, troubleshoot and diagnosed problems and provided prompt repair and solutions for Jabra AV Products.
• Upsold products and services to increase company revenue.
• Authorized Distributor and Service Provider for Jabra Products

Company Overview: Solar Distributor and Integrator.

• Handled installation and commissioning of solar power plants, and solar street light installations.
• Served as the primary point of contact for support relating to owned solutions and products.
• Analysed issues to identify troubleshooting methods needed for quick remediation.
• Traveled with sales engineers on customer site visits to respond to specific technical questions.
• Troubleshot and Diagnosed LED lightings, Solar Power Plant, AC and DC Circuit board, Solar charge controller issues, quickly made plans for repairs and monitored use to rectify issues.