Ajay Kushwaha

- Led full-cycle implementations of Oracle PRM implementation and Oracle CX sales cloud solutions for clients, including requirements gathering, solution design, configuration, testing, and deployment.

- Provided expert guidance on best practices for CRM processes, data migration, and system integration to optimize client operations and enhance user experience.

- Collaborated closely with clients to understand their business needs, translate requirements into technical solutions, and deliver customized CRM solutions that meet or exceed expectations.

- Conducted workshops, training sessions, and knowledge transfer sessions to empower end-users and ensure successful adoption of Oracle Engagement Cloud.

- Acted as a trusted advisor to clients, providing ongoing support, troubleshooting, and continuous improvement recommendations to maximize the value of their CRM investments.

- Implemented and configured Oracle Engagement Cloud modules, including sales, service, marketing, and social, to align with client-specific business processes and requirements.

- Implemented and configured Oracle Digital Customer Service (DCS) and Partner Registration portal using VBCS to align with client-specific business processes and requirements.

- Developed custom reports, dashboards, and analytics to provide actionable insights into sales performance, customer engagement, and marketing campaigns.

- Managed system upgrades, patches, and enhancements, ensuring smooth operation and adherence to security standards and regulatory requirements.

- Worked closely with cross-functional teams, including developers, business analysts, and project managers, to deliver integrated solutions that meet client objectives on time and within budget.

- Implemented Oracle CX Sales Cloud and B2B Service CRM system, customized modules to align with company processes, and provided training to sales teams on system usage.

- Hands on experience working with REST/SOAP API’s and good exposure to Fusion CRM seeded API’s.

- Implemented custom business flow working with application composer and page composer.

- Developed and maintained sales reports and dashboards to monitor key performance indicators, track sales pipeline, and analyze trends.

- Collaborated with cross-functional teams to identify process bottlenecks and implement system enhancements to improve sales efficiency.

- Conducted regular data audits to ensure data integrity and compliance with company standards.

- Provided ongoing support to sales teams, troubleshooting issues, and addressing user concerns related to Oracle Sales Cloud.