Orenthal Bonner
Fort Wayne
Summary
Proactive business manager who combines close attention to detail with planning and goal-setting to achieve long-range objectives. Highly motivated, focused and enthusiastic; able to manage multiple projects simultaneously. Strong leadership skills. Strong communication skills demonstrated on a daily basis.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Machine Operator/Assembler
Trelleborg Seal Solutions LLC
Fort Wayne
06.2022 - Current
- Performed daily maintenance of machines to ensure smooth running.
- Identified problems with mechanical systems and made repairs as needed.
- Calibrated machine settings to ensure precise operation and tolerances were met.
- Loaded materials into production machinery according to instructions.
- Followed established manufacturing processes to assemble components correctly.
- Ensured safety regulations were followed at all times while operating machinery.
- Monitored machines for malfunctions or errors during operations.
- Set up and operated production machinery in accordance with prescribed procedures and guidelines.
- Performed necessary quality checks on finished products before shipment.
- Assessed work for errors or compliance issues and made corrections or modifications.
- Read and interpreted assembly blueprints or specifications manuals to plan assembly or building operations.
Assistant Manager
Pilot Flying J Travel Center
New Haven
03.2020 - 06.2022
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sous Chef
Lutheran Hospital
Fort Wayne
09.2016 - 04.2021
- Coordinated ordering, receiving, storage, and distribution of food items.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies.
- Enforced portion control guidelines to minimize costs associated with overproduction.
- Created a positive work environment by encouraging teamwork among staff members.
- Conducted regular performance reviews with line cooks while providing constructive feedback where necessary.
- Performed weekly inspections of all equipment for safety compliance.
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
- Resolved conflicts between kitchen staff members in an efficient manner.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Assisted in menu development and recipe testing.
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Supervised cooks and other kitchen personnel during meal services.
- Complied with all health department regulations regarding proper food handling methods.
- Trained new hires in proper cooking techniques and recipes.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Liaised closely with kitchen and front-of-house personnel.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Trained kitchen workers on culinary techniques.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored temperatures of prepared food and cold-storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Supervised food preparation staff to deliver high-quality results.
- Trained and supervised line cooks to develop new skills and improve team performance.
Store Manager
SUBWAY®Restaurants
Fort Wayne
10.2010 - 07.2016
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Healthcare Administration
Brown Mackie College
Fort Wayne, IN12-2013
Associate of Science - Business Management
San Diego State University
San Diego, CA05-1992
Associate of Science - Business Management
Merced College
Merced, CA05-1990
Skills
- Quality assurance
- Safety compliance
- Problem solving
- Blueprint interpretation
- Team collaboration
- Time management
- Customer service
- Conflict resolution
- Performance monitoring
- Inventory management
- Employee training
- Measurement tools
- Production scheduling
- Machine operation
- Computer numerical control
- Stress tolerance
- Strong work ethic
- Computer skills
- Deburring skills
- Good communication
- Quality control
- Team leadership
- Performance evaluation
- Effective communication
- Performance management
- Staff management
- Verbal and written communication
- Shift scheduling
- Coaching and mentoring
- Policy implementation
- Staff development
- Relationship building
- Decision-making
- Networking strategies
Timeline
Machine Operator/Assembler
Trelleborg Seal Solutions LLC
06.2022 - Current
Assistant Manager
Pilot Flying J Travel Center
03.2020 - 06.2022
Sous Chef
Lutheran Hospital
09.2016 - 04.2021
Store Manager
SUBWAY®Restaurants
10.2010 - 07.2016
Bachelor of Science - Healthcare Administration
Brown Mackie College
Associate of Science - Business Management
San Diego State University
Associate of Science - Business Management
Merced College