Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Work Availability
Accomplishments
Certification
Generic

Osama Ansari

Senior Recruiter
Ahmedabad,Gujarat

Timeline

Senior Recruiter

Geniebag Hr and Outsourcing Solutions
10.2022 - Current

Call Center Representative

Astute Management Pvt Ltd
07.2019 - 06.2020

Bachelor of Commerce - Commerce

GB Shah Commerce College
08.2017 - 07.2020

Work History

Senior Recruiter

Geniebag Hr and Outsourcing Solutions
Ahmedabad, Gujarat
10.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.

Call Center Representative

Astute Management Pvt Ltd
Ahmedabad, Gujarat
07.2019 - 06.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.
  • Implemented and developed customer service training processes.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Education

Bachelor of Commerce - Commerce

GB Shah Commerce College
Ahmedabad
08.2017 - 07.2020

Skills

  • Global Recruitment
  • Cold Calling
  • Database Creation
  • Business Requirements Understanding
  • New Hire Training
  • Time Management
  • Talent Acquisition
  • Job Applicant Interviews
  • Reviewing Resumes
  • Hiring and Recruitment Knowledge
  • Client Development
  • Policy Interpretation
  • Human Resources Law Expertise
  • Internal Communications
  • Interviewing Clients
  • Lead Generation and Prospecting
  • Employment Verification
  • Client Meetings
  • Background Checks
  • Client Relationship Management
  • Providing Feedback
  • Candidate Pre-Screening
  • Recruitment and Retention Strategies
  • Candidate Pipeline Development
  • Offer Letter Drafting
  • Administrative Support
  • Database Maintenance
  • Recruitment Strategy Development
  • Startup Recruitment
  • Employee Referral Programs
  • Networking

Summary

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Recruiter skilled at training professionals and filling vacancies each month. Strong planner, problem-solver and administrator with focused and dedicated approach to meeting hiring needs. Experienced with Naukri.com and LinkedIn. Personable Senior Recruiter with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Company CultureCareer advancementFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Constructed a special remuneration program that addressed scarce skills, which was accepted and implemented company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.
  • Developed union awareness programs resulting in zero organizing campaigns.

Certification

  • Naukri Maestro Rectuiter, naukri.com - [Dec 2023]

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Osama AnsariSenior Recruiter