Osama Siddiqui Mohammed
Hyderabad
Summary
Experienced Operations Specialist adept at optimizing project goals, resolving complex problems, and delivering innovative improvement strategies. Skilled in cultivating rapport to ensure successful outcomes in the industry sector.
Overview
9
9
years of professional experience
Work History
Operations Specialist
Amazon Development Centre India
Hyderabad
02.2024 - Current
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Developed reports detailing operational performance, trends, costs, productivity.
- Created documentation related to operational procedures such as SOPs.
Transportation Specialist
Amazon Development Centre India
Hyderabad
05.2022 - 12.2023
- Managed daily operations of a fleet of transportation vehicles, ensuring efficient utilization and maintenance.
- Developed and implemented plans to reduce costs associated with transportation processes.
- Resolved customer complaints regarding delays or other service issues in a prompt manner.
- Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
Customer Service Associate
Amazon Development Centre India
Hyderabad
09.2021 - 03.2022
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Owner/Co-Founder
The Pavilion Resto Lounge
Hyderabad
09.2015 - 03.2018
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
Education
MBA - Retail Management
Manipal University Jaipur
Jaipur, India10-2024
Bachelor of Commerce -
Osmania University
Hyderabad, India07-2021
High School Diploma -
St. Mary’s Junior College (TSBIE)
Hyderabad, India06-2015
High School -
Diamond Jubilee High School (SSC)
Hyderabad, India06-2013
Skills
- Data Analysis Skills
- Improvement Strategy Expertise
- Experience in leadership
- Workforce Analysis
- Logistics Management
- Project Management
- Fleet Management
- Operations coordination
- Process Documentation
- Strategic Coordination
- Proficient in MS Office
- MS Excel
- MS PowerPoint
- SQL knowledge
Accomplishments
- Won best performer in Transportation Specialist and Operations Specialist.
- Process improvements for both a Transportation Specialist and an Operations Specialists.
- Won RnR for Customer Service Associate.
Declaration
I hereby declare that the information furnished above iS correct to the
best of my knowledge and belief.
Timeline
Operations Specialist
Amazon Development Centre India
02.2024 - Current
Transportation Specialist
Amazon Development Centre India
05.2022 - 12.2023
Customer Service Associate
Amazon Development Centre India
09.2021 - 03.2022
Owner/Co-Founder
The Pavilion Resto Lounge
09.2015 - 03.2018
MBA - Retail Management
Manipal University Jaipur
Bachelor of Commerce -
Osmania University
High School Diploma -
St. Mary’s Junior College (TSBIE)
High School -
Diamond Jubilee High School (SSC)
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