Oscar Basil
Hyderabad
Summary
A seasoned Corporate Leader/Professional with 18+ years of experience along with a robust and diverse background in the Payments (FinTech) and Banking sectors, emphasizing expertise in account management, field services, and leadership roles.
Dynamic and forward-thinking professional with a keen interest in technology, innovation, and creating new opportunities in the ever-evolving FinTech landscape. The combination of leadership skills, strategic thinking, and a focus on emerging technologies in the financial and technological sectors.
Open to learning and challenging concepts which would impact customer experience/satisfaction and enhance revenue.
Overview
17
17
years of professional experience
4
4
Certification
Work History
Associate Director - Account Management - S&E
Razorpay Software Private Limited
03.2023 - Current
- Assisted senior leadership in managing all aspects of operations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Led teams of up to 8 Sr. Account Managers, supervising daily performance as well as training and improvement plans.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
National Manager - Field Operations
EZETAP MOBILE SOLUTIONS
06.2021 - 03.2023
- As a part of long-term strategies for sustained growth and superior customer experience, proposed & implemented Hub & Spoke model of inventory (business & growth goals)
- Opened 17 Hubs across India - ideated & executed the Goals, scope, budget, and timeline.
- Responsible for a team size of 400+ members (grew by 50%); my core team from 8 to 31
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Zonal Head (Corp & Govt) - South, East & Central India
EZETAP MOBILE SOLUTIONS
04.2021 - 05.2021
Regional Manager (Corp & Govt) - Central & East India
EZETAP MOBILE SOLUTIONS
04.2019 - 03.2021
- Supervised 4 staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 4 locations.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Spearheaded market expansion plans for senior leadership.
- Improved customer experience by creating custom showrooms across retail locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Senior Manager (Corp & Govt)
EZETAP MOBILE SOLUTIONS
04.2018 - 03.2019
Enterprise Customer Success Manager
EZETAP MOBILE SOLUTIONS
02.2015 - 03.2018
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Own the key metrics (Deployment plan, Increase Product-Adoption, Customer Retention, and Growth)
- Customer's advocate.
- Engage proactively with customers using the engagement model (based on customer segment)
- Understand and document customer's business flow (for large customers) and understanding of use-cases
- Ability to show-case product demo + work out solutions for business use cases using best product-fit
- Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
- Promote awareness of the latest innovations/releases at Ezetap (products/features in pipeline)
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed
- Work with Data Analytics Team to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs.
- Proven record of accomplishment of establishing myself as a strategic trusted advisor to clients.
- ISP client-Increased MRR 214% from INR 175 to INR 375 pm (US$ 52,500 to US$ 112,500 p.a.)
- Generated revenue by increasing the monthly Billable subscription and Cross-Selling
- Health-care service provider signed up the merchant for Value Added Services adding US$ 2/user/pm.
Relationship Manager - Retail FOREX - ROTN
ICICI Bank Ltd
04.2013 - 02.2015
- Achieving Y-o-Y, Revenues grew by 83 % from 2.86 Mn in FY13 to 5.04 Mn FY14 - Volume grew by 95%.
- Managing/driving FOREX product in TN Central Region with 22 Branches
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Establish, develop, and maintain business relationships with branch staffs and few Corporate Customers.
- Generated leads from other Bank Departments, developing new avenues for incremental business.
Senior Privilege Banker
ICICI Bank Ltd
04.2011 - 03.2013
- Mentored 12 Privilege Banker to develop skills and increase company revenue, 8 were new college recruits.
- Team managed a portfolio size of INR 750 Mn and generated revenue of INR 10 Mn for the FY’13
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed key competitors to respond to competitive threats.
Privilege Banker
ICICI Bank Ltd
08.2009 - 03.2011
- Managed a portfolio size of INR 125 Mn generated a revenue of INR 2 Mn for the FY’11.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Key Portfolios: Relationship Management | Client on boarding | Risk Management | Cash Transactions |Fund Transfer| FOREX | NRI Services| Depository Operations| Remittances
- Knowledge of Regulatory Aspects: KYC| AML | Banking Regulations | FEMA Guidelines| Enhanced Due Diligence
Asst. Manager - Cluster - Retail Business
Reliance Retail
08.2006 - 10.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Certificate course: FinTech Ethics and Risks -
University of Hong Kong
01.2019
Blockchain and FinTech: Basics, Applications, and Limitations -
HKU
01.2019
Certificate course: Foundations in Blockchain and FinTech -
Medici and TalentSpirint
01.2018
MBA (Finance) -
PSG Institute of Management, Anna University
01.2013
Bachelor of Commerce -
Bharathiar University
01.2004
Skills
- Strategic Leadership
- Cross-functional Collaboration
- Technical Implementation
- Crisis Management
- Process Improvement
- Budget Management
- Key Relationship Management
- Public Speaking
- Onboarding and Training
- Team Collaboration and Leadership
- Hiring and Training
- MS Office
- Renewal Opportunities
- Account and Territory Management
- Service Quality
- Interdepartmental Collaboration
- Consultative Selling Techniques
- Operating Procedures and Policies
- Team Recruiting and Onboarding
- Operational Improvements
- Critical Thinking
- Revenue Growth
- Creative Solutions
- Process Improvement Initiatives
- Strategic Account Planning
- Industry Trends
- Corrective Actions
- Professional Relationships
- Conflict Resolution Tactics
- Performance Feedback
- Customer Needs Assessments
- Change Management Process
Accomplishments
- 03 National Level Business Achievements Awards (2010-2012)
- Met Mr. Amitabh Bachchan
- Met Mr. Shah Rukh Khan
- 15 Business Achievement Awards (2009-2014), in various contests.
- 03 Customer Service Excellence Awards (2010-2012)
- Team "Rs. 1 Lakh Crore Retail Term Deposit", Retail Deposit Product Team, ICICI Bank Ltd.
Languages
English
Hindi
Tamil
Telugu
Communication Address
NCC Urban One, Tower 1 Flat No. 505, Kokapet, Hyderabad, 500089
Certification
- Thinking Critically and Making Decisions, Harappa School of Leadership, 2022-23
- Certificate course on Open Banking, 2021
- LEAN SIX SIGMA – Certified Black Belt professional, 2021
- Certificate course: FinTech Ethics and Risks from the University of Hong Kong through edX, 2019
- Blockchain and FinTech: Basics, Applications, and Limitations from the HKU through edX, 2019
- Certificate course: Introduction to FinTech, 2018
- Certificate course: Foundations in Blockchain and FinTech by Medici and TalentSpirint (4 Months week-end classroom), 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Associate Director - Account Management - S&E
Razorpay Software Private Limited
03.2023 - Current
National Manager - Field Operations
EZETAP MOBILE SOLUTIONS
06.2021 - 03.2023
Zonal Head (Corp & Govt) - South, East & Central India
EZETAP MOBILE SOLUTIONS
04.2021 - 05.2021
Regional Manager (Corp & Govt) - Central & East India
EZETAP MOBILE SOLUTIONS
04.2019 - 03.2021
Senior Manager (Corp & Govt)
EZETAP MOBILE SOLUTIONS
04.2018 - 03.2019
Enterprise Customer Success Manager
EZETAP MOBILE SOLUTIONS
02.2015 - 03.2018
Relationship Manager - Retail FOREX - ROTN
ICICI Bank Ltd
04.2013 - 02.2015
Senior Privilege Banker
ICICI Bank Ltd
04.2011 - 03.2013
Privilege Banker
ICICI Bank Ltd
08.2009 - 03.2011
Asst. Manager - Cluster - Retail Business
Reliance Retail
08.2006 - 10.2008
Certificate course: FinTech Ethics and Risks -
University of Hong Kong
Blockchain and FinTech: Basics, Applications, and Limitations -
HKU
Certificate course: Foundations in Blockchain and FinTech -
Medici and TalentSpirint
MBA (Finance) -
PSG Institute of Management, Anna University
Bachelor of Commerce -
Bharathiar University
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