Oshin Jana
Global Training Lead (Product Specialist)
Bangalore
Summary
As a highly experienced Training Lead and Product Specialist, I possess a unique blend of technical expertise, strategic thinking, and exceptional leadership skills. With a experience of delivering training programs and driving product success, I'm the go-to person for any organization looking to stay ahead. As a natural problem solver and good communicator, I have the ability to quickly identify training gaps and develop solutions that drive business results. With almost 6 years of experience in training and product management, I have successfully led numerous projects, developed and implemented training programs, and driven product growth and revenue. I've a passion for learning and a commitment to excellence.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Global Training Lead (Product Specialist)
Amazon India Pvt Ltd
Bangalore, Karnataka
12.2022 - Current
- Being adaptive and proficient in contributing through learning I moved to a role of a Trainer for Display Advertising in 2021 and trained 200 + new hires globally spread across 7 geographies covering 6 ads products and manage a team of 14 part-time trainers to onboard new hires.
- In 2022 Oct, promoted as a Training Lead for Display Advertising. In this role, I have managed a team of fourteen trainers, responsible for creating interactive content for specialists and managers. I construct content and deliver organizational trainings, example data security. Perform activities included in DLOT, such as training launches, conducting PKT’s, performing audits, reporting, active ownership in MBR and WBR, supporting new projects and its training needs, conducting refreshers, creating and monitoring sessions and events, preparing and maintaining GANTT charts to track contributions and progress in the current role. I'm an active participant in UAT’s of new projects and tools to understand the training requirements, creating contents and training delivery.
- As a part of bringing extensive ideas on the table, created and implemented Buddy Mechanism, Pitch Readiness training, Train the Trainer sessions, Content Bar Raising Mechanism and creating wikis.
- Demonstrated leadership skills in managing projects from concept to completion.
- Functioned as a team leader in group projects, delegating tasks and providing feedback.
Account Manager for Canada Business Region
Amazon India Pvt Ltd
Bangalore
08.2020 - 11.2021
- In 2020, moved to Bangalore with a new role as an Account manager in the Ad Success Team, supporting a new advertising product called Managed Display and supported optimizations, budget utilization and upsells for CA premium accounts mentioned - P&G, Johnson and Johnson,Unilever,Coco Cola,Microsoft,Nestle,Apple,Tim Hortons,Nissan,Google,L’Oreal,Samsung and many more.
- As an Account manager I supported new hires by mentoring them and supporting them to address their new roles as account manager and conducted refreshers for team members and shared best practices on book of business management. I have also conducted mocks for knowledge check.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Seller Support Associate
Amazon India Pvt Ltd
Hyderabad
01.2018 - 08.2020
- Supported the North American Marketplace Sellers in registering their listings and products in Amazon.
- Moved to a team called Incorrect Information on detail pages where in used multiple internal tools to correct all the incorrect or missing information on Amazon detail pages. After that, I progressed into a pilot team called Sponsored Products in the same year and was 1 of the 20 members to support sellers with their advertising needs globally. I helped providing sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies and advocated for sellers to enhance selling process for overall improvements. This helped to grow seller's business in exponential rate and I received many appreciation and accolades.
- For a period of 2 years helped sellers with advertising products such as Sponsored products, Sponsored Brands, Stores and Sponsored display. I have also mentored more 10 New hires which included training, quality checks and go no go for production.
- I have submitted and corrected multiple SOP’s that the teams were using also submitted feature requests to upgrade current tools in use.
- Supported vendor advertising, strengthening accounts through timely and clear communication.
Customer Service Associate
Amazon India Pvt Ltd
Hyderabad
09.2016 - 03.2018
- Worked at Amazon as a full time employee for a period of 7 moths. (Sep 22nd- mar 21st, 2016-2017)
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Commerce - General Commerce
Bhavan’s Vivekananda Degree College
Hyderabad 06.2013 - 06.2016
High School Diploma -
Wesley’s Junior College For Girls
Hyderabad 06.2011 - 06.2013
Skills
Leadership training
Accomplishments
- Won best performer (star citizen) of the month during internship at Amazon in peak 2014.
- Won consecutively three awards, Best performer of the months of November, December and January (2016)
- Certified Trainer
- Awarded 5 star rating as a Trainer
- Accolades from Peer's and Manager's.
Certification
Train The Trainer (Amazon Internal Certification)
Standard Tools Used
- Microsoft Excel
- Articulate 360: Storyline and Review 360
- Learning Admin Tool
- Salesforce
- Poster My Wall
- Canva
- Rodeo
- Audience Insides Tool
- Dashboard (Excel, Quicksight)
- Quip
Timeline
Global Training Lead (Product Specialist)
Amazon India Pvt Ltd
12.2022 - Current
Train The Trainer (Amazon Internal Certification)
01-2022
Account Manager for Canada Business Region
Amazon India Pvt Ltd
08.2020 - 11.2021
Seller Support Associate
Amazon India Pvt Ltd
01.2018 - 08.2020
Customer Service Associate
Amazon India Pvt Ltd
09.2016 - 03.2018
Bachelor of Commerce - General Commerce
Bhavan’s Vivekananda Degree College
06.2013 - 06.2016
High School Diploma -
Wesley’s Junior College For Girls
06.2011 - 06.2013
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