Osho Paramel
Bangalore
Summary
Risk Management Specialist with a proven track record in emergency response, successfully leading the development of the inaugural BCM Tool at First Source. Expertise in optimizing business continuity frameworks and enhancing organizational resilience through analytical thinking and exceptional communication skills. Demonstrated ability in critical incident management across global projects, fostering a proactive approach to risk mitigation.
Overview
13
13
years of professional experience
Work History
Business Continuity Specialist
LSEG
Bangalore
04.2024 - 12.2024
- Conducting Business Impact Analysis for the Important Business services (IBS) using excel templates and integrating the data into the relevant tools
- Coordinating and facilitating end-to-end scenario testing for IBS, followed by the preparation of After Actions Report (AAR)
- Sending alerts to Business Continuity officers (BCO) regarding critical incidents that could affect their respective business operations
Process Specialist
First Source
Bangalore
07.2023 - 09.2023
- Performing a comprehensive analysis of Business Impact, conducting risk assessments and creating Business Continuity Planning documents
- Active contribution towards the development of first ever BCM Tool for the organization to facilitate a more streamlined and effective approach to their Business Continuity Management
- Conducting BCM Tool Gap analysis, identifying areas of improvement and optimizing the framework
- Provided valuable support by reviewing the Contracts (Master Service agreement, Statement of Work) for BCP Clauses, ensuring alignment with the Organization’s resilience strategies
Process Specialist, BCP Team
Cognizant Technology Solutions
Cochin
05.2016 - 11.2022
- Company Overview: ISO 22301 certified
- Conducting Business Impact Analysis (BIA) study of business as part of Business Continuity (BCP) and DR Plan development
- Responsible for BCP/DR Document Audit and BCP Testing based on customer requirements
- Coordinating Scheduled maintenance activities including Monthly & Annual Shut down, UOS Power shutdown, server maintenance and failover testing for various network devices and planning/executing on their backup strategies
- Responsible for providing support for Global Emergency & crisis management, Business continuity planning and IT disaster recovery support to the Cognizant Projects world wide
- Providing assistance and guidance to the internal support functions and project teams during real time critical situations to recover operations based on the Business Continuity / DR Plan to meet the customer expectation within the stipulated RTO
- Testing Business Continuity Plan for PAN India cognizant projects for smooth recovery during critical situations and consolidating reports
- Conducted annual tabletop exercises for operational areas to validate, and update plans as necessary
- Auditing the Test reports to make sure all the information updated as per the Testing Drill
- Investigate the crisis situation and trigger BCP to ensure that all the Client requirements are met with quality
- Analyze the situation if any impact is foreseen to the organization across globe and follow-up with respective stakeholder/support functions to understand the ground-level of impact and work towards making the Business as usual
- ISO 22301 certified
Senior Process Executive
Sutherland Global Services
Cochin
01.2015 - 01.2016
- Dubai Telecom Services Support for Prepaid and Postpaid customers
- Handling the queries and technical supports of customers
- Assisting with various telecom services including the prepaid and postpaid plan support
Process Executive
XM Software Solutions
Cochin
01.2012 - 01.2015
- Professional in Remittance Operations and Branch Support
- To provide Technical support to the Branch Managers and staffs on the transactions and Salary distribution for various firms
- Handling ATM, CDM backend support
- Handling Payroll Covering letter
- Bulk money transactions to various Countries
- Real time assistance in inbound calls, outbound calls and Emails
- Day to day activity reporting
Education
BSc - Animation
Bharathidasan University, St Alberts College
Cochin01.2011
XII -
Bhavan's Adarsha Vidyalaya
01.2008
X -
Bhavan's Varuna Vidyalaya
01.2005
Skills
- Failure management
- Risk management
- Emergency response
- Vendor relations
- Customer relations
- Analytical thinking
- Advanced communication
Languages
- English
- Malayalam
- Hindi
- Tamil
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge.
Personal Information
- Date of Birth: 01/18/90
- Gender: Male
Place
Bangalore
Timeline
Business Continuity Specialist
LSEG
04.2024 - 12.2024
Process Specialist
First Source
07.2023 - 09.2023
Process Specialist, BCP Team
Cognizant Technology Solutions
05.2016 - 11.2022
Senior Process Executive
Sutherland Global Services
01.2015 - 01.2016
Process Executive
XM Software Solutions
01.2012 - 01.2015
BSc - Animation
Bharathidasan University, St Alberts College
XII -
Bhavan's Adarsha Vidyalaya
X -
Bhavan's Varuna Vidyalaya
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