OSMA MASCARENHAS
Bangalore
Summary
Charismatic, energetic and a resilient Professional and Technology Enthusiast with over 15 years of experience in Training, Banking and Hospitality Sales. Experienced in skillfully leading teams to achieve excellence in customer experience.
Overview
24
24
years of professional experience
Work History
Apple Certified Sales Trainer
Self
05.2010 - Current
- Spearheaded comprehensive sales training programs,
- Customisation of programs on a need based analysis
- Provided coaching and mentoring to employees.
- Designed and implemented sales training program and documentation.
- Utilized variety of instructional design methodologies to create effective learning experiences. Radio shows, podcasts, videos, audios, Apple books
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Worked with vendors to customize courseware to accommodate business needs.
- Trained and mentored min 5000 new personnel hired to fulfill various roles.
- Trained and mentored 1000 personnel hired to fulfill various roles.
Freelancer
Accord Consultants, iPoint Consulting Services, Siksha India, Speak easy
08.2008 - 04.2010
- Worked on various training and development projects, including personality development training at Infosys, presentation skills program at Nokia, placement development program at RV college of engineering, language training at Accenture, and skills assessment at Merittrac Skills Assessment.
Relationship Manager
HDFC Bank
06.2002 - 01.2008
- Increased business of existing high net worth clients through service, marketing, and investment strategies
- Organized marketing events, guided customers on investment options, resolved customer complaints, and provided top-notch service.
- Organized regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
Relationship Executive
Taj Group of Hotels
05.2000 - 06.2001
- Increased sales, drove marketing activities, and retained corporates through exceptional service
- Acquired key corporates, resolved customer complaints, organized marketing events, and maintained clear records of sales.
- Increased client referrals by delivering outstanding service that consistently exceeded expectations.
- Managed a diverse portfolio of clients, ensuring their financial goals were met or exceeded through personalized recommendations and solutions.
- Participated in networking events and industry conferences to expand professional connections and stay current on market trends.
- Consistently achieved quarterly targets related to revenue growth, client retention rates, and new business acquisition.
- Monitored customer feedback and generated reports to identify areas of improvement.
Education
MBA - Human Resources And Marketing
Xavier Institute of Management
Bangalore06.2001
Skills
Sales team training, development & coaching
undefinedAccomplishments
- Represented Apple India on the 'best practices in a virtual training' at the Sales Trainer Summit in June 2021
- Awarded for selling the highest number of mututal funds in HDFC Bank in 2007
Timeline
Apple Certified Sales Trainer
Self
05.2010 - Current
Freelancer
Accord Consultants, iPoint Consulting Services, Siksha India, Speak easy
08.2008 - 04.2010
Relationship Manager
HDFC Bank
06.2002 - 01.2008
Relationship Executive
Taj Group of Hotels
05.2000 - 06.2001
MBA - Human Resources And Marketing
Xavier Institute of Management
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