Cooking
Oswine Rongmei
Shillong
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Intelligent Service Delivery Manager with 4 years of experience in Finance and Banking. Strong leader known for driving efficiency and cost savings through continuous process improvements. Polished individual with drive to proactively initiate positive change.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
5
5
Languages
Work History
Service Delivery Manager
INDUSIND BANK
Shillong
02.2022 - Current
- Provided remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access
- Consistently top banker in district for referrals developed in-depth knowledge of retail and business products and services
- Provided loans and deposit products to consumer and small business customers and prospects
- Conducted more than 50 outbound calls by using referral sources, walk-in sources, telephone, and in-person calls
- Used sales tools (Finnacle) including profiling customers needs through use of various technologies and sales tools
- Provided transactional customer service, including but not limited to following accepted and processed deposits, withdrawals, and payments and handled other over counter and mail transactions
- Successfully completed banker and teller platform training assisted in coaching and cross-training of other staff members in sales and operations as needed
- Directed daily operations for retail bank, including branch sales, business development, and customer service
- Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers
- Counseled corporate clients and high net-worth individuals with regard to their borrowing needs
- Maintained meaningful relationships with customers by resolving their issues and engaging them to understand their financial needs
- Partnered with branch team and specialists to connect with customers to experts who can help with specialized objectives
- Complied with all policies, procedures, and regulatory banking requirements
- Established positive relationships with management to facilitate communication and collaboration between all employees.
Personal Banker/Assistant Manager
HDFC BANK
Shillong
07.2019 - 01.2022
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention
- Review and approve overdrafts and checks for cashing, and answer questions on accounts, loans, and statements
- Prepare credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents
- Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Promoted financial products by maintaining excellent service offering knowledge
- Provided customers with additional information regarding account services
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
Education
Commerce - Commerce
05.2016 - 05.2019
Skills
Personal Banker
Certification
IRDA (Passed on 2020)
Interests
Travelling
Timeline
Service Delivery Manager - INDUSIND BANK
02.2022 - Current
Personal Banker/Assistant Manager - HDFC BANK
07.2019 - 01.2022
St Anthony's College - Commerce, Commerce
05.2016 - 05.2019
References
Reference HDFC Bank Ltd
Suryamaan Newar
Branch Operational Manager Shillong
+919632919743
Reference Indusind Bank
Meban Em Kupar
Deputy Branch Manager
+917720862034
References
Reference HDFC Bank Ltd
Suryamaan Newar
Branch Operational Manager Shillong
+919632919743
Reference Indusind Bank
Meban Em Kupar
Deputy Branch Manager
+917720862034
References
Suryamaan Newar
Branch Operational Manager
HDFC Bank LTD Shillong
+919632919743
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