Ovelia Robertson
Decatur
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
8
8
years of professional experience
Work History
Curl Crew
Dairy Queen Grill & Chill
Decatur
12.2025 - Current
- Prepared food items following Dairy Queen's quality and safety standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of dining area and kitchen to ensure a welcoming environment.
Team Member
DZ Gaming
Decatur
12.2025 - Current
- Assisted customers in selecting products and providing recommendations.
- Maintained cleanliness and organization of work area and displays.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves with merchandise and arranged products attractively.
- Responded to customer inquiries and resolved issues promptly.
- Followed safety protocols to maintain a safe working environment.
2nd Assistant Manager
Yankee Candle
Fort Wayne
07.2025 - 12.2025
- Assisted in managing daily store operations and staff scheduling.
- Provided exceptional customer service to enhance shopping experiences.
- Collaborated with team members to maintain store cleanliness and organization.
- Trained new staff on procedures and customer engagement techniques.
- Handled cash register operations, ensuring accurate transactions and balancing drawers.
Sales Lead
Build-A-Bear
Fort Wayne
01.2024 - 11.2025
- Trained new team members on product features and customer engagement techniques.
- Developed relationships with customers to understand needs and provide tailored solutions.
- Managed cash register operations using POS system and processed sales and returns.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
Direct Service Provider
Fresh New Start
Decatur
04.2020 - 11.2023
- Provided direct support to individuals with disabilities in daily activities.
- Assisted clients with personal care, including hygiene and grooming tasks.
- Facilitated social activities to enhance client engagement and interaction.
- Monitored client progress and reported observations to the care team.
- Supported clients in developing life skills through structured programs.
- Maintained a safe and clean environment for all clients at the facility.
- Collaborated with team members to ensure high-quality service delivery.
- Cultivated relationships with residents to support happiness and emotional well-being.
Self Checkout Host
Walmart
Decatur
08.2019 - 02.2020
- Assisted customers with self-checkout machines and payment processing.
- Monitored checkout area for smooth operations and customer satisfaction.
- Ensured cleanliness and organization of the self-checkout area.
- Greeted customers and provided assistance with the self-checkout process.
Crew Member
Arby's
Decatur
08.2017 - 01.2018
- Maintained cleanliness and organization of the dining area.
- Assisted customers with menu selections and inquiries.
- Collaborated with team members to ensure smooth service flow.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Parkway High School
Rockford, OH05-2019
Skills
- Cash handling
- Customer service
- Store operations
- Safety compliance
- Problem solving
- Training and development
- Effective communication
- Time management
- Attention to detail
- Sanitation protocols
- Multitasking and organization
- Cooking
- Willingness to learn
- Flexible schedule
- Integrity and honesty
- Positive company representation
- Point-of-sale transactions
- Problem-solving
References
References available upon request.
Timeline
Curl Crew
Dairy Queen Grill & Chill
12.2025 - Current
Team Member
DZ Gaming
12.2025 - Current
2nd Assistant Manager
Yankee Candle
07.2025 - 12.2025
Sales Lead
Build-A-Bear
01.2024 - 11.2025
Direct Service Provider
Fresh New Start
04.2020 - 11.2023
Self Checkout Host
Walmart
08.2019 - 02.2020
Crew Member
Arby's
08.2017 - 01.2018
High School Diploma -
Parkway High School