Oviya Sivakumar
Vellore
Summary
Accomplished Business Operations Analyst with over 5 years of experience in optimizing business processes. My expertise lies in enhancing operational efficiency and driving revenue growth through detailed data analytics and strategic insights. Seeking opportunities to leverage my analytics skills, sales operations knowledge and passion to drive business growth.
Overview
5
5
years of professional experience
Work History
Business Operations Analyst
Oracle India Pvt Ltd
06.2019 - Current
Responsibilities:
- SCA Team (Sales Credit Allocation) assigns the sales credit to the sales representatives, this helps sales representatives to get their sales credit on time.
Core Responsibilities:
- Expertise in validating sales representatives' territory and product eligibility.
- Served as a Subject Matter Expert (SME) from processing sales commission to handling escalations.
- Proficient in evaluating million-dollar deals with 100% accuracy and efficiency.
- Acted as a pipeline for cross-functional teams specializing in Compensation, Territory, Revenue and Finance.
- Managed daily queue volumes by extracting and maintaining data in Excel.
- Offered actionable insights through the generation of sales reports and dashboards to senior management.
- Adept at training new hires and documenting Standard Operating Procedures (SOPs).
- Worked across different regions such as APAC, LAD, NA & EMEA to deliver the pay-out.
- Met and exceeded Service Level Agreements (SLAs) Consistently.
Education
M.B.A - Human Resource Management
University of Madras
2021
B.C.A - Bachelor of Computer Applications
VIT University
2017
Skills
- Microsoft Office
- Power Bi
- CRM
- Leadership
- Communication
- Conflict Resolution
- Stakeholder Management
- Teamwork and Collaboration
Timeline
Business Operations Analyst
Oracle India Pvt Ltd
06.2019 - Current
M.B.A - Human Resource Management
University of Madras
B.C.A - Bachelor of Computer Applications
VIT University