P. ANITHA

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.

• Certificate for Excellence for achieving the fresh Business Target for FY-13
• Pan India Topper as TSO
• Certificate of Merit in 10thStd for Mathematics in School

• B.Com., (CS), JBAS for Women college, Chennai, 2011
• H.S.C, Bentinck Girls. Hr. Sec. School, Chennai, 2008
• S.S.L.C, Bentinck Girls. Hr. Sec. School, Chennai, 2006

• ICICI Lombard general insurance company, Maintain Team daily Business scores, Customer Communication over C-Zentrix and Knowledge Management, Call Closures, Call evaluation, Call Barging and Feedback, Seek quick resolution to Customer through mail &follow up, Attrition &Absenteeism Management, Meet daily productivity target &drive sales, Prepare action plans to meet targets and ensure adherence, Sales reports on the daily basis, Cross selling, Handling customer escalation and giving solution, Talent Management, Handling claims and product related escalation and giving solution, Handling customer objection query, Customer handling

• Secure wealth corporation ltd (DSA banking), Handling credit card & Personal loan, Personal loan processing, Form checking, Data maintain, Status maintains, Customer service and customer complaint resolution, Excel maintaining with vlookup, Fraud and risk analysis, Audit policy development, Ensure loan applicant provides required information and supporting documentation, Credit card applications and personal loan applications maintain, Updating rejected cases, Reports maintaining

• Developing and implementing lead generation strategies aligned with overall business objectives. This involves identifying target audiences, understanding market trends, and selecting appropriate channels and tactics to reach potential leads, This involves identifying and attracting potential customers or clients for a product or service. It may include strategies such as marketing campaigns, advertising, networking, and content creation, Once leads are generated, they need to be qualified to determine their likelihood of becoming customers. This involves assessing their needs, budget, authority to purchase, and timeline, Not all leads are ready to buy immediately. Lead nurturing involves building relationships with leads over time, providing them with valuable information and resources to address their needs and concerns, and guiding them through the buyer's journey until they are ready to make a purchase,.

• Father's Name: Ponezhilan E
• Date of Birth: 03/10/1991
• Gender: Female
• Nationality: Indian
• Marital Status: Married