Adobe Applications
Palanivel Balachander
Exchange and Wintel Administrator
Bengaluru,KA
Summary
Enthusiastic exchange administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of backend tasks and training in exchange on-premise and office 365. Motivated to learn, grow and excel in IT Industry.
Overview
4
4
Languages
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Wintel and Exchange Administrator
TCS Brigade Bhuwalka Icon
Bengaluru, KA
08.2021 - Current
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Planned and implemented complex internet and intranet applications on multiple platforms.
- Determined compatibility with various software by developing modification and integration programs.
- Developed programs to integrate and update software products and improve system compatibility.
- Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.
- Diagnosed and executed resolution for server issues.
- Standardized job tasks and trained junior team members on industry best practices and standards.
Exchange On-premise Administrator
Concentrix Services India Private Limited
Bangalore, Karnataka
10.2019 - 08.2021
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving exchange issues.
- Collaborated with Microsoft to achieve resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for all network and server issues.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
IT Helpdesk Analyst
Timken India Pvt Ltd
Bangalore, Karnataka
03.2018 - 11.2018
IT Helpdesk Analyst
VMWare INC
Bangalore, Karnataka
10.2018 - 10.2018
Server Support Engineer
Hewlett Packard Enterprise
Bangalore, Karnataka
07.2016 - 06.2017
Technical Support Engineer
Hewlett Packard
Bangalore, Karnataka
04.2012 - 11.2015
Education
Bachelor of Science - Animation
Toonskool
Bangalore 06.2007 - 11.2010
High School Diploma -
KNE Trust Independent PU College
Bangalore 04.2005 - 03.2007
Skills
Microsoft Exchange 2010/ 2013 / 2016/ 2019
undefinedSoftware
Microsoft Office Applications
Macintosh and Windows operating systems
Server hardware and Software
Exchange applications and configurations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Wintel and Exchange Administrator
TCS Brigade Bhuwalka Icon
08.2021 - Current
Exchange On-premise Administrator
Concentrix Services India Private Limited
10.2019 - 08.2021
IT Helpdesk Analyst
VMWare INC
10.2018 - 10.2018
IT Helpdesk Analyst
Timken India Pvt Ltd
03.2018 - 11.2018
Server Support Engineer
Hewlett Packard Enterprise
07.2016 - 06.2017
Technical Support Engineer
Hewlett Packard
04.2012 - 11.2015
Bachelor of Science - Animation
Toonskool
06.2007 - 11.2010
High School Diploma -
KNE Trust Independent PU College
04.2005 - 03.2007
Hobbies
Listening to music, watching TV, making a lot of friends, video games and travelling to different places.
Hobbies
Listening to music, watching TV, making a lot of friends, video games and travelling to different places.
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