P. Kannan
BRANCH MANAGER
Thirumangalam,TN
Summary
Dynamic Branch manager with six years at L&T Micro Finance Limited, excelling customer needs assessment and product recommendation, customer oriented employee with resourefulness and skills to expand customer base and increase satisfaction. Dedication to improving business with enhancements to customer service, processes and teams.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Branch manager
L&T micro finance limited
02.2018 - Current
- 6 years experience of Branch manager in L&T micro finance limited.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed strategic plans for day-to-day financial operations.
Education
Master of Arts - ENGLISH
Madurai Kamaraj University
Bachelor of Arts - ENGLISH
Mannar Thirumalai Naicker College
06.2011 - 04.2014
12th - undefined
Tamilnadu State Board
10th - undefined
Tamilnadu State Board
Skills
Customer service
Branch operations management
Staff management
Team supervision
Business development
Excellent work ethic
Strong team-builder
Excellent time management skills
Accomplishments
- Participated in Special Camp Programme on the theme “Healthy Youth for Healthy India” organized at pannaikudi village, Alanganallur.
- Participated in Trekking Expedition on Blood Donation Organized in Mannar Thirumalai Naicker College, Pasumalai, Madurai.
- Participated in “Adventure Camp” at Dharamshala, Himachal Pradesh.
- Achieved the Best NSS Student Award at Lions Club of Madurai Cosmos.
EXTRA SKILLS
- Advanced Diploma in Computer Hardware & Networking.
- I have finished Rural Information Technology Finishing School (RITFS) Program.
- Skill development training in Hospitality Services and Retail Supervisory.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.