Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
P Lokesh

P Lokesh

Puducherry

Summary

Customer-centric and detail-focused Front Office Executive with Number years of experience overseeing fast-paced front offices in support of senior executive teams. Technologically savvy and personable professional with proven success at implementing new electronic processes for streamlined workflow and communication. Leads productive, loyal and confidential office teams in meeting and exceeding company and customer goals and objectives. Innovative and disciplined Job Title with Number years of administrative leadership experience for top-level executives. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Front Office Executive

Copper Kitchen Foods
08.2021 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Assistant Manager

Ahlan Food Prenur (palmshore)
11.2019 - 07.2021
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Restaurant Captain

The Ancient Barbecue (TAB)
04.2017 - 07.2019
  • Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
  • Coached lower-level servers on tableside preparation, deboning, and flambéing.
  • Delivered outstanding dining experiences for patrons.
  • Greeted guests, answered questions about menu selections and offered drink pairings.
  • Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
  • Maintained cleanliness of overall dining room.
  • Set tables for basic and specialized services based on reservations.
  • Supervised section of Number tables and assisted waitstaff by answering questions, taking orders, and offering suggestions.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Education

10th Pass -

Shree Hari Chandra Parbha Private School
Nepal
03.2015

Skills

  • Meeting Arrangements
  • Filing systems
  • Relationship Building
  • Mail handling
  • Account Reconciliation
  • Database Administration
  • Policy and procedure modification
  • Training and coaching
  • Document Management
  • Basic accounting

Languages

Nepali,Hindi,tamil,english & korean
Advanced (C1)

Timeline

Front Office Executive

Copper Kitchen Foods
08.2021 - Current

Assistant Manager

Ahlan Food Prenur (palmshore)
11.2019 - 07.2021

Restaurant Captain

The Ancient Barbecue (TAB)
04.2017 - 07.2019

10th Pass -

Shree Hari Chandra Parbha Private School
P Lokesh