P. Mumtaj
Chennai
Summary
I am an ambitious Operations Manager and HR professional with a solid background in resource management and process optimization. My experience across diverse sectors has equipped me with the strategic insight needed to foster growth and efficiency. I excel at team management, client interactions, and enhancing organizational processes. I am committed to leveraging my skills for significant contributions to an employer's success.
Overview
2027
2027
years of professional experience
Work History
Senior Sales Executive
Crack-ed
Mumbai, india
01.2026 - Current
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Led a team of sales professionals, providing training and mentorship to enhance performance.
- Planned and coordinated product sales to exceed revenue projections and growth targets.
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Prepared detailed sales reports and forecasts for senior management, providing insights into sales activities and outcomes.
- Conducted regular sales meetings to review targets, performance, and strategies for improvement.
Team Lead
Futwork
Delhi
06.2025 - 12.2025
- Conducted daily huddles, performance reviews, and one-on-one coaching to improve team efficiency
- Ensured adherence to quality standards, SOPs, compliance, and data privacy guidelines
- Coordinated with Training, QA, Product, and Operations teams to improve processes and outcomes
- Prepared and shared daily/weekly MIS and performance reports with management
- Supported on boarding and training of new hires, including product knowledge and soft skills
- Implemented performance improvement plans to address skill and productivity gaps
- Managed shift schedules, attendance, leave planning, and workforce utilization
- Used CRM/LMS tools (e.g., Salesforce, LeadSquared, Freshdesk) to track leads, cases, and performance
- Drove customer satisfaction, retention, and revenue growth through efficient team management
Operation Manager
Q Academy
05.2024 - 05.2025
- Managing and overseeing daily business operations.
- Ensuring all departments are running smoothly and meeting their operational objectives.
- Coordinating between different departments to ensure operational efficiency.
- Analyzing and identifying opportunities for process improvements. Streamlining workflows and implementing best practices to increase productivity and reduce costs.
- Monitoring and adjusting processes to ensure optimal performance. Leading and managing projects to improve operational performance or implement new systems or processes.
- Oversaw B2B Operations and Placement functions, with leadership responsibility for a team of 10+ individuals
- Implemented a performance appraisal system, improving employee retention by 15%.
- Achieved 30% reduction in inventory costs by optimizing supply chain processes.
- Resolved 95% of customer queries within 24 hours, enhancing customer satisfaction.
Operations Manager
MSM Global Education Pvt Ltd
Chennai
03.2022 - 04.2024
- Ensure all operations are carried on in an appropriate, cost-effective way. Improve operations management systems, processes and best practices. Purchase materials, plan inventory and oversee warehouse efficiency. Help the organization's processes remain legally compliant.
- Formulate strategic and operational objectives.
- Examine financial data and use them to improve profitability.
- Manage budgets and forecasts.
- Perform quality controls and monitor production KPIs
- Recruit, train and supervise staff.
- Find ways to increase the quality of customer service.
- International Coordination with Clients.
- Held the position of Team Lead for UK & USA admissions, with responsibility for managing a crossfunctional team of 20+ in admissions and operations
- MSM Global Education Pvt Ltd is focused on providing quality educational services and solutions.
HR, Administration & Procurement Manager
Balbhas Business Sysnomics Pvt Ltd
12.2018 - 03.2022
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Bridge management and employee relations by addressing demands, grievances, or other issues.
- Manage the recruitment and selection process.
- Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
- Nurture a positive working environment.
- Oversee and manage a performance appraisal system that drives high performance.
- Maintain pay plan and benefits program.
- Assess training needs to apply and monitor training programs.
- Ensure legal compliance throughout human resource management.
- Served as an HR lead, overseeing HR operations for 100+ employees and managing a dedicated team
- Balbhas Business Sysnomics Pvt Ltd is involved in business consulting and management.
Sr. Executive - Credit and Collection Quality Audit
Hexaware Technologies
02.2016 - 11.2018
- Contact with other departments to ensure quality standards are met and provided. Recommendations for improvement of quality Pan India.
- Assure all the quality specifications are according to the organization's policy.
- Inspect the work processes and submit the quality audit report to higher management.
- Prepare quality audit reports and review them at periodical intervals.
- Handled a team of auditors across 16 states for the Vodafone process as a Pan India Auditor
- Hexaware Technologies is a global provider of IT and business process outsourcing services.
Telecaller Executive
Just Dial
- Outbound calling to existing customers.
- Ensuring the maximum number of calls and meeting the daily target of connects.
- Retention and resolving the queries of the customers.
- Just Dial is a local search engine that provides business listings and information.
Telecaller for Airtel Process
Optimus
- Responsible for sales coordination, payment follow-up, and collection. Handling external client complaints and coordinating for root cause analysis.
Education
BA - Economics
SIET
01-2017
S.S.C. -
Fatima Basheer Mat High Sec School
SSLC. -
St-Antony's Girls Hr Sec School
Skills
- Patience
- Attributes that support effective work in demanding environments
- Customer relationship management
- Team leadership
- Process improvement
- Negotiation skills
- Market analysis
Accomplishments
- Increased operational efficiency by 25% through process improvements and staff training
- Implemented a performance appraisal system, improving employee retention by 15%
- Achieved 30% reduction in inventory costs by optimizing supply chain processes
- Resolved 95% of customer queries within 24 hours, enhancing customer satisfaction
Languages
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Proficient
C2
Timeline
Senior Sales Executive
Crack-ed
01.2026 - Current
Team Lead
Futwork
06.2025 - 12.2025
Operation Manager
Q Academy
05.2024 - 05.2025
Operations Manager
MSM Global Education Pvt Ltd
03.2022 - 04.2024
HR, Administration & Procurement Manager
Balbhas Business Sysnomics Pvt Ltd
12.2018 - 03.2022
Sr. Executive - Credit and Collection Quality Audit
Hexaware Technologies
02.2016 - 11.2018
Telecaller Executive
Just Dial
Telecaller for Airtel Process
Optimus
BA - Economics
SIET
S.S.C. -
Fatima Basheer Mat High Sec School
SSLC. -
St-Antony's Girls Hr Sec School