P. Murugan
Front Office Manager
Pondicherry
Summary
Obtain Challenging position in busy in order to apply my knowledge and experience for the hotel development
Overview
18
18
years of professional experience
2
2
Languages
Work History
Front Office Manager
Villa Cavi (Heritage Property)
05.2023 - Current
Duty Manager
Accord Pondicherry
07.2022 - 04.2023
Duty Manager
Hablis Hotel Chennai
03.2022 - 07.2022
Duty Manager
MGM Beach Resort
01.2021 - 03.2022
- Coordinate with All Outlet make an operation goes smoothly manner
- Sign the allowances voucher wherever as required
- Work in Night MOD analyzing the hotel operation
- Cross Checking RegCard, Night Auditing Tariff ,Preparing night audit reports
Duty Manager
Clarion Hotel President Chennai
08.2018 - 05.2020
- Cross checking the daily arrival / No shows
- Monitering the operation in front office
- Absence of front office manager taking charge running the operation smoothly manner
- Analysing the occupancy forecast update to the front office manager
- If any Vip arrival assigning the rooms and coordinates with team make the check in goes smoothly
Front Office Manager
Rkn Beach Resort
06.2016 - 07.2018
- Recruited trained , retrained all departments as per requirement
- Handled all conditions such as solve guest inquiries, provide guest requirement etc.
- Helped to carry daily process to increase the speed of total work
- Completed all cash related activities on required date
- Kept all documents used in training period to use it in further development with minimum time
- Produced the documents as needed
Duty Manager
Hotel Promenade
12.2015 - 06.2016
- Greets the VIP Guest of the hotel. As directed by front office manager, performs special service for VIP Guest
- Checks cleanliness of lobby and public area , lights and as well as front office staff in proper and orderly appearance and behaviour
- Checks on registration cards of arriving guest and ensures all information should be filled on each cards either by Guest Relation Officer or the guest
- Gives the instruction to night reception , during the high occupancy periods regarding walk-in guest and release room blocked because of No –shows
- Coordinates with all the departments concerned in order to maintain Front Office Functions properly
- Answer guest inquiry , handles complaints and attend to the needs of the guest
- Approves and sign for allowances , rebates etc. as required by front office cashier
- Authorises charges to be made for late departures and /or compliments on them
- To responsible front office operation during absence of front office manager (HO)
- Assigns and approves Duty Roaster for all Front Desk staff
Front Office Executive
Le Royal Park
12.2014 - 12.2015
- Motivated all employees to increase their efficiency by organizing different programs
- Created reports for front office which help future
- Updating reservation & handing the queries make booking
- Increase the room inventory in weekdays
- Analysing occupancy forecast for upcoming week and month reporting to manager
Front Office Associate
Anandha Inn Pvt Ltd
12.2011 - 12.2014
- Organized all activities by creating good rapport with co- workers
- Welcoming the guest while on arrival
- Allocating the room to guest while check in & check out
- Following the guest arrival if any VIP arrival reporting to my executive
- Handling front cash register
- Following message log on daily basis
Customer Support Officer
Emphasis Pondicherry
01.2008 - 01.2011
- Handling customer complaints sorting out on all
- Explaining about the product & Pushing up sell
Education
B.Sc - maths
Acharya arts & science college
villianurOne year diploma - undefined
Aviation & Hospitality (AHA)
ChennaiSkills
Capable to create reports for further development
Declaration
I hereby declare that the above furnished information details are true in my best of knowledge Place : Date : Yours Truly (P.Murugan
Timeline
Front Office Manager
Villa Cavi (Heritage Property)
05.2023 - Current
Duty Manager
Accord Pondicherry
07.2022 - 04.2023
Duty Manager
Hablis Hotel Chennai
03.2022 - 07.2022
Duty Manager
MGM Beach Resort
01.2021 - 03.2022
Duty Manager
Clarion Hotel President Chennai
08.2018 - 05.2020
Front Office Manager
Rkn Beach Resort
06.2016 - 07.2018
Duty Manager
Hotel Promenade
12.2015 - 06.2016
Front Office Executive
Le Royal Park
12.2014 - 12.2015
Front Office Associate
Anandha Inn Pvt Ltd
12.2011 - 12.2014
Customer Support Officer
Emphasis Pondicherry
01.2008 - 01.2011
B.Sc - maths
Acharya arts & science college
One year diploma - undefined
Aviation & Hospitality (AHA)