P. Murugan
Front Office Manager
Pondicherry
Summary
Obtain Challenging position in busy in order to apply my knowledge and experience for the hotel development
Overview
18
18
years of professional experience
2
2
Languages
Work History
Front Office Manager
Villa Cavi (Heritage Property)
05.2023 - Current
Duty Manager
Accord Pondicherry
07.2022 - 04.2023
Duty Manager
Hablis Hotel Chennai
03.2022 - 07.2022
Duty Manager
MGM Beach Resort
01.2021 - 03.2022
- Coordinate with All Outlet make an operation goes smoothly manner
- Sign the allowances voucher wherever as required
- Work in Night MOD analyzing the hotel operation
- Cross Checking RegCard, Night Auditing Tariff ,Preparing night audit reports
Duty Manager
Clarion Hotel President Chennai
08.2018 - 05.2020
- Cross checking the daily arrival / No shows
- Monitering the operation in front office
- Absence of front office manager taking charge running the operation smoothly manner
- Analysing the occupancy forecast update to the front office manager
- If any Vip arrival assigning the rooms and coordinates with team make the check in goes smoothly
Front Office Manager
Rkn Beach Resort
06.2016 - 07.2018
- Recruited trained , retrained all departments as per requirement
- Handled all conditions such as solve guest inquiries, provide guest requirement etc.
- Helped to carry daily process to increase the speed of total work
- Completed all cash related activities on required date
- Kept all documents used in training period to use it in further development with minimum time
- Produced the documents as needed
Duty Manager
Hotel Promenade
12.2015 - 06.2016
- Greets the VIP Guest of the hotel. As directed by front office manager, performs special service for VIP Guest
- Checks cleanliness of lobby and public area , lights and as well as front office staff in proper and orderly appearance and behaviour
- Checks on registration cards of arriving guest and ensures all information should be filled on each cards either by Guest Relation Officer or the guest
- Gives the instruction to night reception , during the high occupancy periods regarding walk-in guest and release room blocked because of No –shows
- Coordinates with all the departments concerned in order to maintain Front Office Functions properly
- Answer guest inquiry , handles complaints and attend to the needs of the guest
- Approves and sign for allowances , rebates etc. as required by front office cashier
- Authorises charges to be made for late departures and /or compliments on them
- To responsible front office operation during absence of front office manager (HO)
- Assigns and approves Duty Roaster for all Front Desk staff
Front Office Executive
Le Royal Park
12.2014 - 12.2015
- Motivated all employees to increase their efficiency by organizing different programs
- Created reports for front office which help future
- Updating reservation & handing the queries make booking
- Increase the room inventory in weekdays
- Analysing occupancy forecast for upcoming week and month reporting to manager
Front Office Associate
Anandha Inn Pvt Ltd
12.2011 - 12.2014
- Organized all activities by creating good rapport with co- workers
- Welcoming the guest while on arrival
- Allocating the room to guest while check in & check out
- Following the guest arrival if any VIP arrival reporting to my executive
- Handling front cash register
- Following message log on daily basis
Customer Support Officer
Emphasis Pondicherry
01.2008 - 01.2011
- Handling customer complaints sorting out on all
- Explaining about the product & Pushing up sell
Education
B.Sc - maths
Acharya arts & science college
villianurOne year diploma - undefined
Aviation & Hospitality (AHA)
ChennaiSkills
Capable to create reports for further development
Strong experience as hotel front office manager
Able to motivate employees by organizing programs
Maintain the good relation with guest with the help of good communications skills
CHAMPAGNE
IDS
WIN-HMS
Declaration
I hereby declare that the above furnished information details are true in my best of knowledge Place : Date : Yours Truly (P.Murugan
Timeline
Front Office Manager
Villa Cavi (Heritage Property)
05.2023 - Current
Duty Manager
Accord Pondicherry
07.2022 - 04.2023
Duty Manager
Hablis Hotel Chennai
03.2022 - 07.2022
Duty Manager
MGM Beach Resort
01.2021 - 03.2022
Duty Manager
Clarion Hotel President Chennai
08.2018 - 05.2020
Front Office Manager
Rkn Beach Resort
06.2016 - 07.2018
Duty Manager
Hotel Promenade
12.2015 - 06.2016
Front Office Executive
Le Royal Park
12.2014 - 12.2015
Front Office Associate
Anandha Inn Pvt Ltd
12.2011 - 12.2014
Customer Support Officer
Emphasis Pondicherry
01.2008 - 01.2011
B.Sc - maths
Acharya arts & science college
One year diploma - undefined
Aviation & Hospitality (AHA)