P PAVITHRAN
Bangalore
Summary
Adept Product Specialist with a proven track record at Freshworks, where I excelled in resolving customer issues within strict SLAs, enhancing satisfaction rates. My persistent problem-solving approach and strong attention to detail have driven significant improvements in support experiences. Skilled in planning and coordination, I thrive on turning challenges into triumphs, ensuring project precision and efficiency.
Overview
3
3
years of professional experience
Work History
Product Specialist
Freshworks
Bangalore
05.2024 - Current
- Took ownership of customer issues reported and ensure that they are resolved within set SLAs
- Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues
- Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds
- Document knowledge in the form of FAQs and knowledge base articles
- Work with various internal stakeholders to provide prompt and accurate feedback to customers
Product Support Engineer
Leadsquared
Bangalore
09.2022 - 04.2024
- Resolved system and customer issues by troubleshooting and providing effective solutions
- Managed customer relationships by delivering prompt responses to questions
- Tested product components to identify root causes of issues
- Monitored calls and communication of team to provide constructive feedback and guidance, resulting in improved support experiences
- Escalated complex problems to management for resolution
- Maintained product development schedules and prioritized projects by coordinating with development team
Product Marketing Intern
HighRadius
08.2021 - 01.2022
- Worked effectively in fast-paced environments
- Strengthened communication skills through regular interactions with others
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
Education
B.Tech - ECE
SRMIST
Chennai06.2022
DAV Gopalapuram
Chennai04.2018
Kendriya Vidyalaya
Chennai03.2016
Skills
- Planning and Coordination
- Persistent Problem Solver
- Strong attention to detail
- Natural Negotiator
- An inquisitive nature drives improvements
- High Level of accuracy
Timeline
Product Specialist
Freshworks
05.2024 - Current
Product Support Engineer
Leadsquared
09.2022 - 04.2024
Product Marketing Intern
HighRadius
08.2021 - 01.2022
B.Tech - ECE
SRMIST
DAV Gopalapuram
Kendriya Vidyalaya