P Pramod
Learning & Development Specialist
Jamshedpur
Summary
To build carrier in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Learning & Development Specialist
Side Internationals
11.2020 - 02.2026
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
Technical Support Representative
Pole To Win(now Side Internationals)
11.2018 - 10.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Representative, Operations
Concentrix Daksha
02.2017 - 06.2018
- Worked for Axis Bank in Credit Card department
Practician
Myntra
12.2016 - 01.2017
Education
B. Tech - Electronics And Telecommunication
Krupajal Engineering College
Bhubaneswar06-2016
Intermediate -
Kasidih High School
05-2012
Matriculation -
Kasidih High School
05-2010
Skills
Honesty
Team Player
Accepting Challenges
Leadership quality
Time management
Strong communication skills
Certification
Completed vocational training of 4 weeks at TATA Steel Company
Interests
Music(rap)
Video games
Photography
Timeline
Learning & Development Specialist
Side Internationals
11.2020 - 02.2026
Technical Support Representative
Pole To Win(now Side Internationals)
11.2018 - 10.2020
Representative, Operations
Concentrix Daksha
02.2017 - 06.2018
Practician
Myntra
12.2016 - 01.2017
B. Tech - Electronics And Telecommunication
Krupajal Engineering College
Intermediate -
Kasidih High School
Matriculation -
Kasidih High School