P. PRIYANKHA
Bangalore
Summary
To work in a challenging environment, to be the best performer in my area of work, to win achiever awards, to be a good competitor and to acquire good knowledge in my area of domain.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Concentrix
Bangalore
04.2023 - Current
- Working with Microsoft Products. Troubleshooting and identifying the issues for the customers in Real Time.
- Have experience with Microsoft Defender for Endpoint Protection, EDR products - Efficiently checking for the Security Updates, Antivirus updates of the device for both On-Premise and Cloud after on-boarding the devices to MDE portal.
- Have experience with Microsoft Compliance Purview - Efficiently checking for the Policies made through the Purview portal for DLP, Data Management, Information Protection, Sensitivity Labels for the Microsoft products.
- Improved overall system stability by conducting thorough root cause analysis on recurring issues and implementing corrective actions.
- Proactively identified trends in technical issues, implementing preventative measures to reduce future occurrences.
- Established a culture of continuous improvement within the support team by regularly soliciting feedback from colleagues and implementing their suggestions.
- Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
- Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
- Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
Technical Process Specialist
Infosys
Bangalore
04.2022 - 12.2022
- Worked with Infosys as Technical Process Specialist from 29/04/2022 to Present.
- Assignment in Infosys : Worked for Google for the Product Google Workspace ( Google Voice, Google Meet and Google Chat ). Handled in-bound chats from the Google Users from all over the world. If needed, handled through emails and calling the users.
Senior Process Executive
Cognizant
Bangalore
12.2020 - 04.2022
- Working with Cognizant as a Senior Process Executive since 29/12/2020 to 22/04/2022.
- Assignment in Cognizant : Attending in-bound calls from the providers where working for Health Care Process which is a US based Insurance company and processing. Working for the Insurance company - EmblemHealth.
Coding Teacher
Wizklub
Bangalore
04.2020 - 12.2020
- Worked with Wizklub as Coding Teacher from 01/04/2020 to 20/12/2020.
- Assignment in Wizklub : Handled kids from 5 years to 14 years and taught them about the basic blocking language, Artificial Intelligence, Machine Language.
Customer Service Representative
DELL (NTT DATA)
Chennai
02.2017 - 05.2018
- Worked in DELL (NTT DATA) as Customer Service Representative at DLF IT PARK, Chennai from 06/02/2017 to 27/05/2018.
- Assignment at DELL : Attending Outbound calls in the Health Care Process of US based Insurance companies and processing.
Education
High School Diploma - PG Diploma in AI/ML
Great Lakes
BE - Electronics And Communication Engineering
K.S.Rangasamy College of Technology (Autonomous)
Tiruchengodu05.2016
Higher Secondary - undefined
State Bank of India Officers Association Matriculation and Higher Secondary School
Chennai03.2012
SSLC - undefined
State Bank of India Officers Association Matriculation and Higher Secondary School
Chennai03.2010
Skills
- Problem solving abilities
- Excellent verbal and written communication skills
- Team building and leading quality
Languages Known
English
Tamil
Hindi
Telugu
Hobbies and Interests
Singing, Cooking, Dancing
Co-Curricular Activities
Paper Presentation
1. Presented a paper on “4G Mobile Communication”, won 2nd prize in K.S.Rangasamy College of Technology, Tiruchengode.
2. Presented a paper on “Air Force using Advanced Swarm Technology and GPS” in Karpagam College of Engineering, Coimbatore.
Work-Shop
1. One-day work-shop on “Printed Circuit Board” at K.S.Rangasamy College of Technology, Tiruchengode.
2. A two-day workshop on “Industrial Robotics” was held at Madras Institute of Technology, Chennai.
Implant Training Got training for 6 days in Steel Plant SAIL trained in Salem. Industrial Visit
1.Visited two companies of Bharat Sanchar Nigam Limited (BSNL) for a day in Coimbatore.
2. Visited All India Radio (AIR) company for a day in Coimbatore. Participated in ICTACT Youth Contest and presented a paper on the Air Force using Advanced Swarm Technology and GPS.
Affiliations
Member of Indian Society for Technical Education (ISTE), Institution of Electronics and Telecommunication Engineers (IETE), LinkedIn.
Disclaimer
I, hereby affirm that the information in this document is accurate and true to the best of my knowledge and belief.
Place: Bangalore.
[P.PRIYANKHA]
Certification
Microsoft Certified - Azure Fundamentals
Google Workspace - G Suite
Personal Details
- Parents’ Name : Mr.G.Padmanaban, Mrs.P.Jayanthi
- Date Of Birth : 1995-03-18
- Age : 30 years
- Gender : Female
- Nationality : Indian
- Strengths : Voice, Self-confidence, Motivation, Boldness, Adaptiveness
CUST
- Completed 7 levels of course in UCMAS Mental Arithmetic, completed upto Rashtrabhasha Examination in Dakshina Bharat Hindi Prachar Sabha.
- Department Music Choir.
- Participated in college cultural, music competitions.
Timeline
Senior Technical Support Engineer
Concentrix
04.2023 - Current
Technical Process Specialist
Infosys
04.2022 - 12.2022
Senior Process Executive
Cognizant
12.2020 - 04.2022
Coding Teacher
Wizklub
04.2020 - 12.2020
Customer Service Representative
DELL (NTT DATA)
02.2017 - 05.2018
BE - Electronics And Communication Engineering
K.S.Rangasamy College of Technology (Autonomous)
Higher Secondary - undefined
State Bank of India Officers Association Matriculation and Higher Secondary School
SSLC - undefined
State Bank of India Officers Association Matriculation and Higher Secondary School
High School Diploma - PG Diploma in AI/ML
Great Lakes