Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
General Manager Operations , Strategy and Finance
Hanging Hammer Turnkey Interior Design Studio
Hyderabad
06.2022 - Current
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Established and maintained effective communication with staff members to ensure efficient operations.
Built and maintained loyal, long-term customer relationships through effective account management.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Manager E&I and Logistics
Synchrony Financial (former GE)
07.2016 - 06.2022
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Developed and implemented strategies to increase Internal customer satisfaction and loyalty.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Designed surveys to measure employee satisfaction levels and identify areas of improvement in workplace culture.
Coordinated with managers to create individual development plans for employees based on their performance reviews.
Worked closely with external vendors to plan team-building activities that encouraged collaboration within teams.
Collaborated with Human Resources department to develop training programs aimed at enhancing job satisfaction among employees.
Monitored trends in the industry surrounding employee engagement practices in order to stay up-to-date with best practices.
Developed metrics for tracking progress towards goals related to employee engagement initiatives.
Organized team building activities designed to foster positive working relationships among staff members.
Worked closely with HR teams on initiatives aimed at improving morale amongst employees.
Conducted research on logistics operations and performed literature reviews, interviews and site visits.
Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Organizing the Events Monthly, Weekly, Yearly, and occasionally Conducting Fun Hours for Employee every Week Coordinate scheduling and coordination & events Build relationships amongst all departments Prepares reports by collecting and analysing information
Managing the queries of the employees, Explaining the Various policies, Strategies, and benefits to Employees Process implementation Follow-up with Vendors & Internal Stakeholders Planning trainings to internal Teams based on the requirement Joining & Exit Administrations Handling Employee Database (Both in Soft form and Files Management) Coordinating on BPO team Shift roaster & Planning for their cab Issuing diverse types of HR letters Orientation to new employees on their joining Handling V comp and performance appraisal process Helping in succession planning to management
Executive - Executive – Admin & HR
Emerson Network Power
Hyderabad
Responsible for Complete In-house Administration (Transport Operations, Stationary & Printing) and overall maintenance of stationery procurement & distribution
Event Management – Conducting R & R, Town Halls & Annual and other Business meeting and coordinating in conducting trainings for employees
Handling of travel and immigration process (Visa) for all the employees
Taking care of visitors and clients in hotel reservations and transport, also arranging conference rooms and scheduling meetings with Business Leaders
Coordinate scheduling and coordination & events Assist in planning and conducting of corporate events, such anniversaries other events that may come up Build relationships amongst all departments and our front-line employees Maintain all pertinent applicant and interview data in the Human Resources Information System (HRIS)
Performing reference and background checks for potential employees
Lead the creation of a recruiting and interviewing plan for each open position
Managing the reimbursement Process of employee & Queries Timely monitoring of Vendor payments & expense reports
MIS Executive
Tata Financial Services
Contact for 6 Months
Sr. Executive - Operations
Inorbit Malls Ltd.
Hyderabad
Assist in the development of events, contests, and other creative promotional activities
Firsthand experience in developing and managing employee communications Administrative services for front office, travel desk, medical room, stationary, janitorial and horticulture, etc
Vendor Management matrix services and performance score card Functioning as a Single Point of Contact for all the audits of retailers at the mall concerning day- to- day operations Accountable for: Payroll Processing for the mall staff Leave management & assisting HR from the Location Entire administration and facilitating operations Handling customer queries (Internal & external) Creating SOPs for maintaining consistency between all the centres Responsible for movement for Men, Material and Vehicles
HR & Administration – Executive
Suchir India Developers Pvt. Ltd.
Hyderabad
Administrative services for front office, travel desk, medical room, stationary, janitorial and horticulture, etc
Responsible for movement for Men, Material and Vehicles Handling administrative duties like travel, hotel arrangements and other facilities required for the process Administrating & facilitating functions for the company which has around 100 working employees Housekeeping and environment management, couriers, cafeteria management & optimum utilization of facilities Managing annual maintenance contracts Identifying card processing and issuing access card & locker keys to the employees Responsible for Vendor Management as: Obtaining vendor price quotes and preparing purchase orders, identifying cost effective purchasing alternatives by reviewing existing rates Monitoring monthly invoices and vendor payment status to ensure purchase orders are not over-billed Preparing NOA for vendor bills processing and following up with finance department for timely payment of vendors to avoid disruption in service
Synchrony Financial, Managing the queries of the employees, Follow-up with Vendors & Internal Stakeholders, Taking care of visitors and clients in hotel reservations and transport, also arranging conference rooms and scheduling meetings with Business Leaders, Assist in planning and conducting of corporate events, such anniversaries other events that may come up, Build relationships amongst all departments and our front-line employees, Seek feedback from Employee to ensure efficiency in Company Strategy, Preparing org wide messages for the events planned, Handling all logistics, Budgeting and Branding for Hiring drives, Closely helping in executing the MARS club activities - Employee Engagement Club, Managing US Leadership team visits
Vertex Offshore Services, Organizing the Events Monthly, Weekly, Yearly, and occasionally, Conducting Fun Hours for Employee every Week, Coordinate scheduling and coordination & events, Build relationships amongst all departments, Prepares reports by collecting and analysing information, Managing the queries of the employees, Explaining the Various policies, Strategies, and benefits to Employees, Process implementation, Follow-up with Vendors & Internal Stakeholders, Planning trainings to internal Teams based on the requirement, Joining & Exit Administrations, Handling Employee Database (Both in Soft form and Files Management), Coordinating on BPO team Shift roaster & Planning for their cab, Issuing diverse types of HR letters, Orientation to new employees on their joining, Handling V comp and performance appraisal process, Helping in succession planning to management
Emerson Network Power, Responsible for Complete In-house Administration (Transport Operations, Stationary & Printing) and overall maintenance of stationery procurement & distribution, Event Management - Conducting R & R, Town Halls & Annual and other Business meeting and coordinating in conducting trainings for employees, Handling of travel and immigration process (Visa) for all the employees, Taking care of visitors and clients in hotel reservations and transport, also arranging conference rooms and scheduling meetings with Business Leaders, Coordinate scheduling and coordination & events, Assist in planning and conducting of corporate events, such anniversaries other events that may come up, Build relationships amongst all departments and our front-line employees, Maintain all pertinent applicant and interview data in the Human Resources Information System (HRIS), Performing reference and background checks for potential employees, Lead the creation of a recruiting and interviewing plan for each open position, Managing the reimbursement Process of employee & Queries, Timely monitoring of Vendor payments & expense reports
Inorbit Malls, Assist in the development of events, contests, and other creative promotional activities, Firsthand experience in developing and managing employee communications, Administrative services for front office, travel desk, medical room, stationary, janitorial and horticulture, etc, Vendor Management matrix services and performance score card, Functioning as a Single Point of Contact for all the audits of retailers at the mall concerning day- to- day operations, Accountable for: Payroll Processing for the mall staff, Leave management & assisting HR from the Location, Entire administration and facilitating operations, Handling customer queries (Internal & external), Creating SOPs for maintaining consistency between all the centres, Responsible for movement for Men, Material and Vehicles
Suchir India Developers Pvt. Ltd., Administrative services for front office, travel desk, medical room, stationary, janitorial and horticulture, etc, Responsible for movement for Men, Material and Vehicles, Handling administrative duties like travel, hotel arrangements and other facilities required for the process, Administrating & facilitating functions for the company which has around 100 working employees, Housekeeping and environment management, couriers, cafeteria management & optimum utilization of facilities, Managing annual maintenance contracts, Identifying card processing and issuing access card & locker keys to the employees, Responsible for Vendor Management as: Obtaining vendor price quotes and preparing purchase orders, identifying cost effective purchasing alternatives by reviewing existing rates, Monitoring monthly invoices and vendor payment status to ensure purchase orders are not over-billed, Preparing NOA for vendor bills processing and following up with finance department for timely payment of vendors to avoid disruption in service
Personal Information
Date of Birth: 06/13/89
Languages
English
Hindi
Telugu
Timeline
General Manager Operations , Strategy and Finance
Hanging Hammer Turnkey Interior Design Studio
06.2022 - Current
Manager E&I and Logistics
Synchrony Financial (former GE)
07.2016 - 06.2022
Asst. Manager Employee Relations – HR
Vertex Offshore Services
03.2014 - 07.2016
Executive - Executive – Admin & HR
Emerson Network Power
MIS Executive
Tata Financial Services
Sr. Executive - Operations
Inorbit Malls Ltd.
HR & Administration – Executive
Suchir India Developers Pvt. Ltd.
B.A. (LLB) -
Osmania University
12th -
Govt. Women’s College
10th -
JNVM Maddirala
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