P RAKESH
CHENNAI
Summary
Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated Back Office Executive, skillful in performing key administrative tasks such as research, accounting functions, and data analysis. Structured and methodical professional dedicated to responding quickly to requests and providing reliable support to management. Expertise in calendar management and bookkeeping.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
PVR INOX SATHYAM
Chennai
11.2023 - Current
- Ensured that all customer queries were handled quickly and professionally.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Compiled and maintained records of customer accounts and invoices.
- Maintained accurate financial records including invoices, payments, receipts and other transactions.
- Provided technical assistance in troubleshooting software issues experienced by customers.
- Maintained user accounts and access privileges in accordance with security protocols.
- Troubleshot network problems to provide quick resolution for users.
- Monitored system performance, identified errors, and resolved issues quickly using best practices.
Education
Some College (No Degree) - 12th
Wesely Higher Secondary School, Royapettah
ChennaiSome College (No Degree) - 10th
Immaculate Heart Of Mary Marticulation School
ChennaiSkills
- Account Management
- Issue Escalation
- Customer Relationship Management
- Technical Support
- Spreadsheet tracking
- Scheduling
- Expense Reporting
- Problem-solving abilities
- Report Generation
- Ms Office & Excel
Languages
Marathi
First Language
Tamil
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Customer Service Executive
PVR INOX SATHYAM
11.2023 - Current
Some College (No Degree) - 12th
Wesely Higher Secondary School, Royapettah
Some College (No Degree) - 10th
Immaculate Heart Of Mary Marticulation School
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