P R DEEPAK KUMAR
Technical Lead
Ghaziabad
Summary
Proven skills to work in sync with the corporate set parameters for achieving business and individual goals Experience in Operations & performance management. Expertise as single point of contact between Training, Quality, Technology, Program Management and other support functions, ensuring smooth operations. Specialties: Team Management, People Management, Change Management, Emotional intelligence, Conflict Management, Team Work, Client Communication, Content Creation, Windows OS, Microsoft Office Product and Services, Public relation
Overview
11
11
years of professional experience
7
7
Certifications
Work History
Technical Support Associate (TSA 2)
Concentrix Daksh India Services Pvt Ltd
01.2017 - Current
- Then promoted as Technical Lead for the Microsoft OneDrive process
- Handle team of 10-15 as Support
- Handle all technical and non-technical queries
- Connect with Tier 3, TA team to discuss the cases, identify the root cause of the issue and raise bug if required any
- Conduct Team meeting to update the new technical updates and process updates
- Take care of SLA for every ticket
- Take care of Quality of the process using CSDQ method and FSMO method
- Handle team via Quick Connect
- Hands on Experience with Rave tool and DFC dynamic 365 tool
- In depth knowledge of Microsoft OneDrive and SharePoint
- Troubleshoot any sync issues and account related issues
- In hand experience of Rave, Zendesk, Dynamic 365, Workday, SharePoint, PowerBI to filter out surveys for team
- Respond to customer’s inquiries related to information, product functionality and fault calls pertaining to Skype for Business and Microsoft Teams
- Basic Windows troubleshooting such as hardware and network issues
- Basic knowledge of Microsoft teams
- Received 2 times Champion, 1 time Most Valuable Player, 3 times OPS rising star, 2 times rockstar, 4 times Alrounder awards
Junior Customer Support Executive
Guardian One (Data Telesis)
08.2015 - 01.2017
- Call the dental office and collect dental record for patient
- Check the eligibility for dental insurance
- Got 5 times best awards for retrieving the maximum number of records
Senior Associate
eNoah isolution India Pvt ltd
11.2013 - 01.2015
- Got 3 times star of the month award
- Got 4 times appreciation from Client for good performance
- Did B2B calling for the same company and gave 2 business for mortgage process
Education
MBA - undefined
IIBM
B.Sc(Maths Hons) - undefined
Utkal University
12th - undefined
DAV Public School NTPC/TTPS
Odisha10th - undefined
DAV Public School NTPC/TTPS
OdishaSkills
SharePoint
Microsoft Azure
Windows 7
Windows 8
Windows 10
Windows 11
Mac
Microsoft 365
Office 2007
Office 2013
Office 2019
Microsoft intune
Microsoft Teams
Outlook exchange
Troubleshoot network
Download, install and set up
Set up Outlook
OneDrive for Personal and OneDrive for business
Certification
Six Sigma White belt
Industrial Visits
Hindustan Aeronautics Ltd., Bangalore, 2012
Activities
- Got 2nd prize in music concert at district level.
- Got bronze medal in Numerical analysis at college level.
- Bronze medal in badminton in Mahatma Hansraj Regional Aryan Tournament organized by DAVians.
Personal Information
- Father's Name: Lt P M Raveendradasn
- Date of Birth: 12/01/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Finalproject
- Detailed study on Operational Research (OR) in maths lab.
- Project on Design Optimization of aircraft still under construction.
- Created OneDrive website in SharePoint.
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Technical Support Associate (TSA 2)
Concentrix Daksh India Services Pvt Ltd
01.2017 - Current
Junior Customer Support Executive
Guardian One (Data Telesis)
08.2015 - 01.2017
Senior Associate
eNoah isolution India Pvt ltd
11.2013 - 01.2015
MBA - undefined
IIBM
B.Sc(Maths Hons) - undefined
Utkal University
12th - undefined
DAV Public School NTPC/TTPS
10th - undefined
DAV Public School NTPC/TTPS