Summary
Overview
Work History
Education
Skills
Certification
Industrial Visits
Activities
Personal Information
Finalproject
Disclaimer
Timeline
OfficeManager
P R DEEPAK KUMAR

P R DEEPAK KUMAR

Technical Lead
Ghaziabad

Summary

Proven skills to work in sync with the corporate set parameters for achieving business and individual goals Experience in Operations & performance management. Expertise as single point of contact between Training, Quality, Technology, Program Management and other support functions, ensuring smooth operations. Specialties: Team Management, People Management, Change Management, Emotional intelligence, Conflict Management, Team Work, Client Communication, Content Creation, Windows OS, Microsoft Office Product and Services, Public relation

Overview

11
11
years of professional experience
7
7
Certifications

Work History

Technical Support Associate (TSA 2)

Concentrix Daksh India Services Pvt Ltd
01.2017 - Current
  • Then promoted as Technical Lead for the Microsoft OneDrive process
  • Handle team of 10-15 as Support
  • Handle all technical and non-technical queries
  • Connect with Tier 3, TA team to discuss the cases, identify the root cause of the issue and raise bug if required any
  • Conduct Team meeting to update the new technical updates and process updates
  • Take care of SLA for every ticket
  • Take care of Quality of the process using CSDQ method and FSMO method
  • Handle team via Quick Connect
  • Hands on Experience with Rave tool and DFC dynamic 365 tool
  • In depth knowledge of Microsoft OneDrive and SharePoint
  • Troubleshoot any sync issues and account related issues
  • In hand experience of Rave, Zendesk, Dynamic 365, Workday, SharePoint, PowerBI to filter out surveys for team
  • Respond to customer’s inquiries related to information, product functionality and fault calls pertaining to Skype for Business and Microsoft Teams
  • Basic Windows troubleshooting such as hardware and network issues
  • Basic knowledge of Microsoft teams
  • Received 2 times Champion, 1 time Most Valuable Player, 3 times OPS rising star, 2 times rockstar, 4 times Alrounder awards

Junior Customer Support Executive

Guardian One (Data Telesis)
08.2015 - 01.2017
  • Call the dental office and collect dental record for patient
  • Check the eligibility for dental insurance
  • Got 5 times best awards for retrieving the maximum number of records

Senior Associate

eNoah isolution India Pvt ltd
11.2013 - 01.2015
  • Got 3 times star of the month award
  • Got 4 times appreciation from Client for good performance
  • Did B2B calling for the same company and gave 2 business for mortgage process

Education

MBA - undefined

IIBM

B.Sc(Maths Hons) - undefined

Utkal University

12th - undefined

DAV Public School NTPC/TTPS
Odisha

10th - undefined

DAV Public School NTPC/TTPS
Odisha

Skills

SharePoint

Certification

Six Sigma White belt

Industrial Visits

Hindustan Aeronautics Ltd., Bangalore, 2012

Activities

  • Got 2nd prize in music concert at district level.
  • Got bronze medal in Numerical analysis at college level.
  • Bronze medal in badminton in Mahatma Hansraj Regional Aryan Tournament organized by DAVians.

Personal Information

  • Father's Name: Lt P M Raveendradasn
  • Date of Birth: 12/01/91
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Finalproject

  • Detailed study on Operational Research (OR) in maths lab.
  • Project on Design Optimization of aircraft still under construction.
  • Created OneDrive website in SharePoint.

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Timeline

Technical Support Associate (TSA 2)

Concentrix Daksh India Services Pvt Ltd
01.2017 - Current

Junior Customer Support Executive

Guardian One (Data Telesis)
08.2015 - 01.2017

Senior Associate

eNoah isolution India Pvt ltd
11.2013 - 01.2015

MBA - undefined

IIBM

B.Sc(Maths Hons) - undefined

Utkal University

12th - undefined

DAV Public School NTPC/TTPS

10th - undefined

DAV Public School NTPC/TTPS
P R DEEPAK KUMARTechnical Lead