P RISHITHA
Data Analyst
Puttur
Summary
Results-driven Real-Time Analyst with 17 months of experience in Workforce Management, specializing in intraday monitoring, queue performance optimization, and SLA adherence within a BPO environment. Strong expertise in real-time decision-making, agent scheduling, and performance reporting, complemented by a solid understanding of KPI analysis. Skilled in Red Hat Linux Administration, with hands-on experience in server maintenance, patching, and troubleshooting. Proficient in Advanced Excel, Power BI, and WFM tools such as IEX and Verint, enhancing the ability to deliver actionable insights and improve operational efficiency.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Sales Executive
Noguilt Fitness Nutrition India (Fitelo)
04.2025 - 10.2025
- - Consulted clients on personalized nutrition and weight management programs.
- - Handled inbound and outbound follow-ups to convert leads into successful enrollments.
- - Maintained client relationships, addressed objections, and ensured customer satisfaction.
- - Achieved daily and monthly sales targets through effective communication and follow-ups.
Red Hat Linux Administrator
Accenture
05.2024 - 01.2025
- - Performed server reboots, power drains, and hardware resets with minimal business impact.
- - Executed regular system backups and supported data recovery activities to ensure data integrity.
- - Applied Linux patches and updates to maintain system security and compliance standards.
- - Installed, configured, and maintained Linux-based software and services.
- - Troubleshot server-level incidents and conducted root cause analysis (RCA) to prevent recurrence.
Real-Time Analyst (RTA)
ContactPoint360
10.2022 - 03.2024
- - Monitored real-time queues using IEX and Verint to ensure SLA and service level targets were met.
- - Performed intraday management including schedule adjustments based on call volume fluctuations.
- - Analyzed call trends, staffing requirements, occupancy, and shrinkage to optimize workforce efficiency.
- - Coordinated with Team Leads and Operations Managers to manage real-time escalations and peak volumes.
- - Generated daily, weekly, and monthly performance reports on adherence, productivity, and attendance.
- - Provided actionable insights to improve KPI performance and overall operational efficiency.
Education
Bachelor of Science (B.Sc.) - Computer Science & Statistics
01.2022
- SV University Affiliated
- GPA: 7.8
Skills
Queue management and analysis
Linux server management
Advanced Microsoft Excel
Data cleaning
Data validation
Data analysis
SQL
Data visualization and presentations
Machine learning
Natural language processing
Problem-solving aptitude
Deep learning
Power BI skills
Certification
Deloitte Australia Data Analytics Job Simulation on Forage - January 2026
Timeline
Deloitte Australia Data Analytics Job Simulation on Forage - January 2026
01-2026
IBM Artificial Intelligence
01-2026
Sales Executive - Noguilt Fitness Nutrition India (Fitelo)
04.2025 - 10.2025
Red Hat Linux Administrator - Accenture
05.2024 - 01.2025
Real-Time Analyst (RTA) - ContactPoint360
10.2022 - 03.2024
Sri Vidya Degree College - Bachelor of Science (B.Sc.), Computer Science & Statistics