P SANDHEEP SURESH
AYYAMPILLY
Summary
Results-driven senior associate with several years of experience and a proven track record of success in project management, client relations, and team leadership. Adept at driving initiatives from conception to completion, while ensuring adherence to quality standards and timelines. Strong communicator with a talent for building and nurturing productive relationships. Talented Senior Associate ready to offer many years' experience and apply skills to new role. Proficient in project planning, scheduling, and oversight with advanced expertise in customer relations and documentation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Associate
Sutherland global Services Pvt Limited
INFOPARK, KOCHI
10.2022 - Current
- CUSTOMER SUPPORT, PROBLEM SOLVING, ORDER RELATED ISSUES, BACKEND SERVICES
- Provided direction and guidance to junior associates on complex tasks.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Maintained positive working relationship with fellow staff and management.
- Offered reception coverage to relieve staff during absences or breaks.
Technical Support Engineer
AABASOFT TECHNOLOGIES
INFOPARK, KOCHI
10.2021 - 02.2022
- Assisted customers with troubleshooting software and hardware issues.
- Monitored ticketing system queues for incoming requests from customers.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Designed and executed system testing protocols to validate functionality after updates or repairs.
Education
CCNA, CCNP -
SDC NETWORKS
ERNAKULAMMCSE, LINUX CERTIFICATE -
BACHELOR OF COMPUTER APPLICATION(BCA) -
SNGIST ARTS&SCIENCE
PLUS, TWO COMPUTER SCIENCE -
SMHSS CHERAI
10TH CBSE BOARD -
INFANT JESUS PUBLIC SCHOOL.NORTH PARAVUR
Skills
- Excellent team working
- Adaptability
- Critical thinking
- Problem Solving
- Creative skill
- Travelling
- Sports
- Instrument
- Leadership
- Presentation
- Good Communication skill
- Performance monitoring
- Timeline estimates
- Project Coordination
- Schedule development
- Inventory Control
- Complaint Management
- Schedule Management
- Customer Service
- Performance Improvement
- Process Improvement
- Production Support
- New Hire Training
- Performance Evaluations
- Time Management
- Decision-Making
Certification
- Microsoft Office Specialist for Office Excel (2016)
- Certificated in course IT Wizard Curriculum from NIIT
- Mini project certificate in PHP and MySQL from Florentia Info Solutions Pvt Limited
- Main Project certificate in Java and MySQL from Kites Software Pvt Limited
- Attained National Service Scheme certificate
Organizations
AABASOFT TECHNOLOGIES PVT LIMITED
Sutherland Global Services PVT Limited
Personal Information
Date of Birth: 09/22/1999
Languages
- Malayalam, Native or Bilingual Proficiency
- Hindi, Limited Working Proficiency
- English, Full Professional Proficiency
Hobbies and Interests
- Travelling
- Sports
- Instruments
- Leadership
- Presentation
Projects
MINI PROJECT WITH PHP AND MYSQL IN DEVELOPING WEBSITE, FLORINTA INFO SOLUTIONS, ERNAKULAM MAIN PROJECT WITH JAVA AND MYSQL IN DEVELOPING WORKING APPLICATION, KITES SOFTWARE PVT LIMITED, ERNAKULAM
Disclaimer
I hereby declare that the Information furnished above is true to best of my Knowledge.
Timeline
Senior Associate
Sutherland global Services Pvt Limited
10.2022 - Current
Technical Support Engineer
AABASOFT TECHNOLOGIES
10.2021 - 02.2022
CCNA, CCNP -
SDC NETWORKS
MCSE, LINUX CERTIFICATE -
BACHELOR OF COMPUTER APPLICATION(BCA) -
SNGIST ARTS&SCIENCE
PLUS, TWO COMPUTER SCIENCE -
SMHSS CHERAI
10TH CBSE BOARD -
INFANT JESUS PUBLIC SCHOOL.NORTH PARAVUR
- Microsoft Office Specialist for Office Excel (2016)
- Certificated in course IT Wizard Curriculum from NIIT
- Mini project certificate in PHP and MySQL from Florentia Info Solutions Pvt Limited
- Main Project certificate in Java and MySQL from Kites Software Pvt Limited
- Attained National Service Scheme certificate
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