P. SARENDRAN
Coimbatore
Summary
Team Lead - Application Services leading EJ, recon, and ATM application support across 25,000+ ATMs. Coordinates developers, field engineers, and bank clients to resolve 41+ incidents per month, publish 11+ daily EJ metrics reports per week, and manage SQL Server jobs, stored procedures, and troubleshooting in Windows, IIS, and .NET. Improves service continuity through root cause analysis, patch activity monitoring, and team training.
Overview
1
1
Language
8
8
years of professional experience
Work History
Team Lead - Application Services
Thinkprise Software Solutions private Limited
Bangalore
10.2016 - 02.2025
- Managing the Team Members and assigning the works to them
- Interaction with Customers and preparing prerequisites for new changes requests
- Coordinating with the Development Team for new Enhancements
- Coordinating with multiple Teams for Troubleshooting the issues
- Monitoring Daily Activities like EJ pulling, Patch activities.
- Generate and publish Daily EJ Upload Metrics
- Training etc.
- Working in Electronic Journal (EJ) Department providing EJ services using Tranxit Ej Software at Client Side – AGS and FIS, handling more than 25000 ATMs.
- Updating and Troubleshooting .Net Application using inet manager in remote server.
- Restarting and Troubleshooting application using IIS server.
- Taking Field Engineers calls for installing EJ Software. Checking the connectivity by using Ping and Telnet command in Remote Server.
- Coordinating with Bank Clients for any new updates regarding Camera Images & Screens distribution.
- Scheduling EJ jobs using queries in Sql server.
- Monitoring and implementing scheduled EJ jobs.
- Running Queries & Stored Procedures for updating ATM details in Database server and for updating EJ pulling Status of all those ATMs.
- Root cause analysis, log analysis, performance tuning, debugging, incident management.
- List of reports such as Daily Claims Processing Status by Network.
- Claims Summary by Branch, Claims Summary by Bank, On-Us Claims, Off-Us Claims etc. Allows users to process the claims assigned based on the business rules.
- User presented with a screen displaying information required for processing a claim such as Claim Summary Transaction details from Core/Switch/Network and Transaction details from EJ.
- Account Reconciliation, Bank reconciliation, Transaction matching, exception management, reporting.
- Increasing Chargeback Rise in inter-bank ATM transaction volume, result in increased in the volume of Chargebacks.
- Maintenance of Ledger Accounts namely, Suspense Debtors, Cash in ATM, Visa and Master Card.
- Automated Processing & Generation of Chargebacks Compliance of charge-backs /request procedures Reconciliation Statement of issuing charge-back account.
- Application Details:
- L1 & L2 WINDOWS APPLICATION SUPPORT
- EJARS APPLICATION SUPPORT
- RECON APPLICATION SUPPORT
Education
MCA -
Sona College of Technology
Tamilnadu01-2016
BSC-CS -
Jairam College of Arts & Science
Tamil Nadu01-2013
HSC -
Government Boys Higher Secondary School
Tamil Nadu01-2010
SSLC -
Government Boys Higher Secondary School
Tamil Nadu01-2008
Skills
Recon Application
MySQL
Application support
Incident management
Production support
Troubleshooting
Log analysis
Team leadership
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge. I shall be grateful to be considered for an appropriate position in your esteemed organization. Yours’ Sincerely, SARENDRAN P
Timeline
Team Lead - Application Services
Thinkprise Software Solutions private Limited
10.2016 - 02.2025
MCA -
Sona College of Technology
BSC-CS -
Jairam College of Arts & Science
HSC -
Government Boys Higher Secondary School
SSLC -
Government Boys Higher Secondary School